Pitre Buick GMC

I went in for a regular service of oil change and tire rotation and to have them check a "Check Brake System" alert on my 2019 GMC Terrain. This was the 2nd time. I had them check the same issue a few mon rotation and to have them check a "Check Brake System" alert on my 2019 GMC Terrain. This was the 2nd time. I had them check the same issue a few months back. At that time, I was charged an additional $145 because they had to use the diagnostic computer and promised me then the issue had been resolved. I come back with the same issue and was told by Angel Baros that the only way to fix the issue was to purchase a $500 battery they sell there. I refused to pay such amount for a car battery and requested for my vehicle to be released back to me. I saw one of the mechanics go and mess with the battery and was handed my keys. Soon after leaving the "Check Engine Light" came on. I took my vehicle to an Autozone to have them run a diagnostic check and also on the life of battery. Autozone said there was absolutely nothing wrong with the battery and that it was a battery sensor. I went back to Pitre the next day to tell them about the "Check Engine Light". Angel Baros again recommended buying the $500 battery and I asked him if that would fix ALL of the issues going on and he said no. My daughter made a comment to him about him xx'ing us, he then became irate and was told to leave the establishment if we were not going to buy the battery and to never go back. I had my son-in-law check the battery connections and there was one that was deliberately disconnected. As soon as it was plugged back in, the "Check Engine Light" came off. Never will I go back to Pitre for service or any type of purchases and will make sure everyone knows what an absolutely poor customer service experience I had with them. More

2nd time I've bought a vehicle here, didn't have any issues or complaints. Grest service, friendly and professional issues or complaints. Grest service, friendly and professional More

The staffs were friendly and supportive of their work. Thank you for the opportunity to give us a new vehicle. Thank you for the opportunity to give us a new vehicle. More

They took care of what we were looking for In a vehicle are salesman was great are salesman was great More

I always get good sales and service at Pitre. I have only encountered one or two people who are not friendly. Salesman was nice and we laughed together I have only encountered one or two people who are not friendly. Salesman was nice and we laughed together More

On a 3,000 mile trip towing a travel trailer, my Canyon diesel exhaust system clogged and put me in "limp" mode in Santa Fe. The dealer there couldn't get me in for 2 weeks. So, I limped all the way to my diesel exhaust system clogged and put me in "limp" mode in Santa Fe. The dealer there couldn't get me in for 2 weeks. So, I limped all the way to my initial destination in Eagle Nest to park the trailer. GMC dealers are few and far between in NM, so I didn't expect quick service anywhere. I called Pitre Buick on Saturday and they said bring it in Monday morning. I was amazed! I drove to Albuquerque, Sunday and rented a hotel room (couldn't pull the trailer). My service manager, Angel, knowing our situation was incredible and got us out Monday afternoon for under $500. He even took my husband to get lunch while we waited. I have never been so impressed by any auto dealership including my hometown one. Kudos to Pitre and especially Angel. More

Very disappointed in service department. I set up an appointment to have them look at a loose outside door handle and without performing any work at all, they charged her $99 and a $5 shop supply fee!! appointment to have them look at a loose outside door handle and without performing any work at all, they charged her $99 and a $5 shop supply fee!! Give your business to the mom and pop shops who actually give you an estimate before taking your money!! STAY AWAY FROM PITRE BUICK GMC IN ABQ1 More

Very unhappy about my truck service back about 2 months ago. Fuel line service. Was ready to go home from wrk and gas started to leak from underneath. The fuel line wasn't really reconnected to the fuel ago. Fuel line service. Was ready to go home from wrk and gas started to leak from underneath. The fuel line wasn't really reconnected to the fuel pump. Well not take my vehicle there no more and I paid you guys $2700.00 to get that kind of service. More