Pinnacle Nissan - Service Center

Walked on to the lot and was kindly greeted by the first Mike. He was very friendly and asked me exactly what I was there to do. Ended up buying a car and Mike recommended taking the car to the service depa Mike. He was very friendly and asked me exactly what I was there to do. Ended up buying a car and Mike recommended taking the car to the service department for all oil changes and other maintenance. I took my car in for service and the second Mike greeted me and took care of my car. I ended up spending less than what Mineke wanted for a standard oil change. I would recommend going to see either of these guys when buying a car or getting your car serviced! More

This is the 2nd time in 2 years that this service dept has tried to sell me repairs or services that were not needed. This last time (10/31/11) I was told I needed $1267 worth of repairs and services. Th has tried to sell me repairs or services that were not needed. This last time (10/31/11) I was told I needed $1267 worth of repairs and services. These included replacing the dirty air filter, replacing the dirty brake fluid, replacing the dirty power steering fluid, replacing the dirty automatic transmission fluid, and replacing the L & R lower control arms, whicch they said the bushings were split/leaking. I had had the air filterr and the fluids replaced earlier this year and have only driven the car 5000 miles since then. I checked the filter and the fluids later and found that none were dirty and that they all looked new. I got a 2nd opinion on the lower control arms which said that they were not near needing replacement. More

Pinnacle Nissan provide me excellent service hoping you have excelent technicians, that sometimes can be great to talk with them when we are experience a mechanical problem in our car... have excelent technicians, that sometimes can be great to talk with them when we are experience a mechanical problem in our car... More

Excellent service by service advisor. Very good email notification on appointments.Service identifies other items that will needfuture attention or immediate attention, but without any pressure to sell s notification on appointments.Service identifies other items that will needfuture attention or immediate attention, but without any pressure to sell something. As a former Vice President of Parts and Service for an importer I can appreciate excellenty service by professional employees of the dealership. More

This "service" center doesn't even deserve one star. I went in for a 3 hour service and I was refused a pick up from the shuttle service. My option was to get dropped off and walk back in 113 degr star. I went in for a 3 hour service and I was refused a pick up from the shuttle service. My option was to get dropped off and walk back in 113 degree weather. I'm sorry but is this not a car dealership??? I'm sure some lazy bozo is sitting in his cool cube that can drive 2 miles to pick me up. Instead im walking in the sweltering heat. Don't bother taking your car here because not only do they nickel and dime you on services but they barely provide a service doing so!! I even had to pay for water!!!!!! Horrible horrible More

I have received excellent customer service when working with Noel Estrada each and every time I have brought my truck in for routine service. I have always been able to get an appointment within 1-2 days with Noel Estrada each and every time I have brought my truck in for routine service. I have always been able to get an appointment within 1-2 days of calling, and I am offered a rental care when the estimated work time is more than 1/2 a day or so. Noel has always been very friendly and nice to me even when I have been demanding and impatient with my expectations at times. My most recent service involved getting new tires, and Noel made sure that I got a good deal on my tire purchase, assuring me that I couldn't get a better deal for the quality I was receiving anywhere else. I have been pleased with the overall customer service from beginning to end, and will continue to bring my truck in for needed service. More

My husband purchased my car a week ago at a tent sale event. It was a Saturday. The sales person we worked with was Sean Coughlin who was really helpful. He asked me to take the car the next day to the d event. It was a Saturday. The sales person we worked with was Sean Coughlin who was really helpful. He asked me to take the car the next day to the dealership to have it detailed since that is the day that they tend to be slow. Well, the next day I took the car to have it cleaned but when it was done I noticed that the plastic cover around the bottom of the driverside seat was broken. I asked to speak with teh Service Department manager but I was told that the service department was closed. I brought the damage to another sales associat's attention Cory Baldwin who assest the damage and advised me that he will look into it and call me to schedule an appointment to get that looked at and fixed. I got a hold of the sales associate 3 days later and I also spoke with Sean who asked me to bring the car by on Saturday when the service department is open. I came back Yesterday ( saturday), the sales associate Cory Baldwin got me a manager to speak with since Sean was running late. This manager was the rudest person I had to deal with. he pretty much called me a liar and that this issue never happened there. He told me that the piece I needed to have fixed was just about $40-50 and it should not bother me as much. After my husband showed up, we were told that they would pay half of the cost which in my eyes was unacceptable. On top of it, was told to come back the next day (monday) where they can try to see if the piece I need can be ordered and how much it would cost me. Today is Monday. I had to call in to work to make sure this problem gets resolved and fixed. When I arrived, I asked for a General Manager and waited for 30 minutes before Michael Wykoff aproached me and offered to assist. He is the Service Center Business Manager. At first I was not sure if he would be the right person to speak with since he seemed so young. I am only 35 years old. Anyway, I explained to Michael how I was treated, that this was my third time coming back. Michael listened to me and apologized for the way I was treated. He looked at the damage, and assured me that he will order the piece right than and will be taken care of. I only spent a few hours at the delaership today, but I was very pleased on how friendly and professional Michael was and the other sales people as well. I would recommend this dealership to others. Everyone I have dealt with was great and I would not let my experience ruined with one bad manager. I wish I would have gotten his name so I could encourage everyone to stay away from him.. More

Doug is an exceptional Service Advisor and he goes above & beyond when we need our vehicle serviced. Doug is dedicated to total customer satifaction and through his commitment to the dealership, he provid & beyond when we need our vehicle serviced. Doug is dedicated to total customer satifaction and through his commitment to the dealership, he provides a quality experience for our family. He definitely has a positive attitude and a "can do spirit". More

I have been through many service advisors and I finally found one that I am comfortable wtih and trust completely. Robert has helped me with both of our Nissans and he has gone out of his way - above and found one that I am comfortable wtih and trust completely. Robert has helped me with both of our Nissans and he has gone out of his way - above and beyond - to make sure we get the best service possible. He is honest and communicates well. This past time our car was in for service he worked so hard to get a service partially covered even though we were out of the warranty because of mileage. What a blessing it was to have him plead my case and get the repair bill down significantly! I cannot say enough about Robert. It is such a pleasure to deal with him and he is such an asset to Nissan. His care for customers is so evident and I am thankful to be on the receiving end. I HIGHLY recommend him and would trust any vehicle to his care. Lisa Langaker More

We brought our Armada in for a recall repair. We were very disappointed fro numerous reasons: 1. Although this was a recall repair, the dealer did not provide us with alternate transportation while the very disappointed fro numerous reasons: 1. Although this was a recall repair, the dealer did not provide us with alternate transportation while they were repairing the car. 2. They did provided us with an "Action Plan" to perform other "repairs," including a charge for $1800.00 to scan our vehicle for codes. A service that most service shops charge $0 - $200.00 for. 3. Clearly, this service station intended to overcharge us for unnecessary repairs. 4. We purchased additional keys for our car, which they failed to program correctly. This resulted in us being locked out of our car after stopping at teh dry cleaners. The door locked itself automatically with the keys in the car. We needed to obtain alternate transportation to return home to obtain another set of keys to open the door. More