Pinnacle Nissan - Service Center

customer service Today I went to this dealer, 17 mikes, as my 2014 Murano had the tire indicator light on. Did this as the tires have Nitrogen in them. When a servic Today I went to this dealer, 17 mikes, as my 2014 Murano had the tire indicator light on. Did this as the tires have Nitrogen in them. When a service person came out I explained the issue. He said I can just add regular air to them. That I can go to any Discount Tire place. Ok. He didn't even offer to have the tires checked & filled. WOW guess the customer service isn't there. More

"Serious lack of communication and horrible service" Worst experience yet. They sold me a used car without checking to make sure everything was working properly. My aux input does not work and when notif Worst experience yet. They sold me a used car without checking to make sure everything was working properly. My aux input does not work and when notified within the same month of purchase, I kept getting told they will check into the issue and get in touch with me. My husband and I had to keep calling and trying to get an appointment set up. I don't know why they are stalling, seems like they are not interested in client's needs. It is 2 months now that I'm still making payments on the car and the issue is still not resolved. Im told I need to wait another week for an answer. Unsatisfied and disappointed in their lack of communication and professionalism. More

Noel and his service dept So went to service my Nissan and was told go somewhere else when I asked why Noel tells me that I been giving bad reviews and they can't help me reall So went to service my Nissan and was told go somewhere else when I asked why Noel tells me that I been giving bad reviews and they can't help me really . So that is he new threat tactic of I don't give you good reviews you won't service my car wow . Also bill peters joined in and told me same thing . Contacted Nissan North America and they are very interested in this situation and will be looking into it . Also called Gary Harper 3 on my side also very Intersted in this . Why send a customer survey card then if I can't be honest for that Noel why don't you keep it and fill It out yourself !!!!! I would run as far away as you can from this dealership and its service dept . They tell you things need to be fixed and replaced and they don't . Also reported Them to the BBB. Asked to talk to he general manager Matt cerreta and was told he was in a meeting which was a lie !!! Hope this helps anyone from getting bullied into filling out the customer suveys with all great reviews or you will be blackballed from this dealer . Highly recommend autonation Nissan excellent and honest and they we're appalled at how pinnacle Nissan practices . I guess there reviews are so brad they have to use these tactics to get good ones good luck with that !!!! More

Tires NOT rotated+ Marked my tires with a marker, and found that the special price $4.95 for tire rotation was NOT done. Checked tires when I got home. I could see no po Marked my tires with a marker, and found that the special price $4.95 for tire rotation was NOT done. Checked tires when I got home. I could see no point in confronting service department about this, due to their attitude towards me when I pulled in. "Oh you with the low miles" as a snide remark. I doubt whether they even bothered to change the oil, when confronted from previous visit 3 months ago "special $36" 2 oil changes. I don't see a need to explain myself for low mileage (under 2,000 miles in 3 years. As a senior military veteran with health issues, I need this car basic Nissan Versa with automatic transmission, so I can still drive myself to the local Phoenix VA Medical Center for medical treatment. Nissan America called me and left message to call them after I notified them via e-mail, with voice message on my land line phone. (I don't have a cell phone, due to the high monthly costs - being retired and living off SS every penny counts). Anyway each time I tried to call them at the specified times I was told they would be in the office, the call always went to voice mail. Also when they called they left a message with case number and return phone call number said so rapidly that I had to replay the phone message several times to write down the info. I really don't see any reason to continue to try and reach them. When I tried to call back the dealer rep with phone number given, it was ALWAYS BUSY. This most recent bad experience and the other one when I was told I needed engine service done, I had the sense to put it off and took the vehicle to an independent garage which charged 1/2 the price the dealer was charging. After reading the NEGATIVE reviews on Pinnacle Nissan, the glowing reviews I found on the WWW by a former sales manger were written by employees and relatives thereof, thus so many 5 out 5 “perfect” ratings. I tried again to reach the Nissan America representative Megan Esposito, and after leaving a voice mail [I called her at specified time she would be in] she called me, but when I answered she hung up. More

STAY AWAY FROM GABE FLORES HE LIES AND STEALS YOUR MONEY FOR SERVICE YOU DONT NEED AND THEN WHEN YOU REPORT HIM AND YOU TRY TO MAKE A APPT HE TELLS YOU TO GO SOMEWHERE ELSE AND THEY CANNOT HELP YOU. I TRIED FOR SERVICE YOU DONT NEED AND THEN WHEN YOU REPORT HIM AND YOU TRY TO MAKE A APPT HE TELLS YOU TO GO SOMEWHERE ELSE AND THEY CANNOT HELP YOU. I TRIED TO MAKE A APPT FOR SAT HE TOLD ME THEY HAVE NOTHING AND HE CANNOT HELP ME. I TOLD HI EVEN IF I JUST COME IN HE SAID NO. SO OF COURSE I KNOW HE LIES I CALLED BACK AND ROBERT HELPED ME GUESS WHAT THEY DO HAVE APPTS FOR SATURDAY SO I GOT ONE AGAIN STAY AWAY FROM GABE GABE GABE GABE FLORES I CANNOT STRESS THIS ENOUGHT!!!!!!!!!!!! HE IS A DEVIL IN DISGUISE PLEASE CHECK OUT POWER NISSAN IN CHANDLER EXCELLENT AND FRIENDLY AND THEY DONT SCAM YOU AND TREAT YOU WITH RESPECT AND DIGNITY. I WILL EMAIL AND TELL AS MANY PEOPLE AS I CAN TO STAY AWAY FROM PINNACLE NISSAN DO NOT DO SERVICE THERE OR BUY A CAR FROM THEM!!!!!!!! I AM BUYING A NEW 2013 ALTIMA AND IT WILL NOT BE FROM THERE I CANT WAIT AS SOON AS I DO I WILL BE HAVING BOTH MY CARS SERVICED AT POWER NISSAN CHANDLER EXCELLENT SERVICE THERE !!!!!!!! PLEASE READ THIS AND TAKE IT VERY SERIOUS AS I HAVE BEEN A CUSTOMER OF PINNACLE SINCE 2006 BUT NO MORE I AM DONE ANGLEA IS GREAT BUT SHE CANT KEEP CLEANING UP AFTER THIS IDIOT GABE AND NOEL IS GREAT IF YOU HAVE TO GO THERE I HIGHLY RECOMMEND NOEL VERY PROFESSIONAL AND WILL TELL YOU WHAT REALLY NEEDS TO BE DONE . HE IS A TRUE ASSET AND THE ONLY REASON I HAVE NOT LEFT THERE !!!!!!!!!!! More

Gabe was very helpful in getting the service I needed for my vehicle. I really appreciate his courtesiness and ability to answer my questions. I would definitely recommend him to my friends and family when t my vehicle. I really appreciate his courtesiness and ability to answer my questions. I would definitely recommend him to my friends and family when they need service on their vehicles. More

Gabe was a huge help! And I highly recommend him as a Service Advisor, excellent service! I will and have referred many people to him due to the fact that I know I am getting honest work done to my car. Service Advisor, excellent service! I will and have referred many people to him due to the fact that I know I am getting honest work done to my car. More

Robert has been incredibly helpful in caring for my vehicle! He is the best, and I highly recommend him whenever I have the opportunity to brag about my customer service experience at Pinnacle Nissan. vehicle! He is the best, and I highly recommend him whenever I have the opportunity to brag about my customer service experience at Pinnacle Nissan. More

So i had a bad experience with one of the service advisors which will remain nameless. Left messages with the service director no call back. I wrote a review and got a call from angela customer rela advisors which will remain nameless. Left messages with the service director no call back. I wrote a review and got a call from angela customer relations manager. Also called Noel who is very Good. he listened to me vent and expressed his concern which was great. To my surprise angela listened to me and let me tell her what happened told me she would talk to the advisor and call me back i figured ok i have heard this before. well she called back totally redeemed what had happened took care of this to my satisfaction above what i was expected her honesty and integrity and customer service are unmatched and rarely seen as well as Noel estrada. Pinnacle is very lucky to have such great people working for them in these 2 employees. Other employees should follow there example of how to treat customers. I got a survey from nissan north america and will be sending it in along with a letter about angela and Noel. If the GM of pinnacle reads this they really deserve recognition for saving a loyal long time customer. Thanks again Angela and Noel you guys rock ! Mr Zaccaria More

Robert made my visit to Pinnacle Nissan a memorable one. He made sure that when my part came in to call me first thing and schedule a service time. Once the date came around to install the part into He made sure that when my part came in to call me first thing and schedule a service time. Once the date came around to install the part into the vehicle I was able to drop my vehicle off, and was promptly set-up with a rental so I could get to work. He was very professional, and knowledgeable. He really went above, and beyond to help me and satisfy all my car needs. Would highly recommend this dealership, and their customer loving, and caring way of life that they so strongly believe in. Thank you Robert Wolf!! More