Pinnacle Nissan - Service Center

Noel Estrada provides the best service of any service providers that I've had the opportunity to work with. He provides good honest service and does what it takes to make sure the customer is satisfied! providers that I've had the opportunity to work with. He provides good honest service and does what it takes to make sure the customer is satisfied! We don't know what we'd do with out Noel! He keeps are cars running! More

Our Service Advisor Noel Estrada is the BEST! We drive accross town to work with Noel! He is always honest and provides the best customer service each and every time. The service he and his staff provide accross town to work with Noel! He is always honest and provides the best customer service each and every time. The service he and his staff provides is always the best quality service and because of that my family always knows we can trust his recommendations when it comes to the service on our cars. It's pretty amazing when our cars are not Nissans, but we still take them to this location to be serviced because of Noel and his team! More

I was impressed that there was little to no wait time. I brought my car in to be serviced, signed in for a shuttle service back to work and waited maybe 3 minutes. Overall really good experience. I would brought my car in to be serviced, signed in for a shuttle service back to work and waited maybe 3 minutes. Overall really good experience. I would recommend them going above the promised time of call of completion since he told me a time and I waited for the call an hour later than the promised time. That makes your customer anxious like there is a real problem and the trust and faith in good service goes down. More

My service person, Noel, listened to my concerns regarding my car and delivered excellent service. He gave me answers to my questions and lined up my appointments with the arrival of the parts. He regarding my car and delivered excellent service. He gave me answers to my questions and lined up my appointments with the arrival of the parts. He followed through on my needs and was very thorough and professional. Everytime I have gone to this person he has provided me with great service and did what he could to minimize the costs. I would highly recommend him and Pinnacle Nissan for your car's needs. More

I went there because of a faulty audio circuit in my radio was affecting my a/c. When I received the car I was told that the tech felt the problem seemed to still be happening which meant that I needed radio was affecting my a/c. When I received the car I was told that the tech felt the problem seemed to still be happening which meant that I needed a reconditioned radio. Since the problem was not evident at the time, I told him to wait on the radio until I had a chance to see for myself. Before I made it to the 101, I looked down at the passenger seat and noticed that I had about a 2" tear through the passanger seat. I immediately took the car back and had the rep look at the seat. The rep got the sales manager, who never said hello or was outwardly friendly, and he looked at it and said to have it fixed. He never said sorry for the inconvenience... I called Steve back the following day and asked him to order the radio since the problem persisted. He agreed. I called him four days later to get a status and he never called back. I called again 2-3 days later and still no answer. I went and saw the serive manager and he said the wait could be as long as a month as there have been problems with the 2003 model radios. I told Steve that Steve Duncan could have at least returned my call and stated as such. Following this conversation, I called my normal service rep at another service facility, and he said he would check around for the availablility of another radio. Approximately 2 hours later I got a call from Steve Duncan saying the radio was in. About 10 minutes after Steve's call my friend called me and asked if the dealership had called. I said yes. He said they had the radio. Something is definately wrong here... More

Took my wife's 09 Rouge in for service without an appointment around 10am. I was suprised that the service department was able to accomadate my request. I was in and out within 90 min.'s vehicle was appointment around 10am. I was suprised that the service department was able to accomadate my request. I was in and out within 90 min.'s vehicle washed. A big thanks goes out to the entire staff at Pinnacle Nissan keep up the great work.. More

I would never recommend this dealership. They install vehicles with custom wheels that do not properly fit the car and do not meet saftey requirements. The custom wheels rub and Pinnacle denies it when 2 vehicles with custom wheels that do not properly fit the car and do not meet saftey requirements. The custom wheels rub and Pinnacle denies it when 2 other Nissan Dealerships have confirmed this along with several tire dealers. Keith Billings is very arrogant and believes he is the end all for Pinnacle Nissan and no one is above him. FOR THE YOUR SAFETY AND THOSE OF YOUR LOVED ONES - NEVER BUY FROM PINNACLE NISSAN More

Put American Racing wheels on my 99 Pathfinder. First time the wheels were balanced at Pinnacle the job was perfect, serviceman rode with me and showed me the computer print out for each wheel.<br>Second time the wheels were balanced at Pinnacle the job was perfect, serviceman rode with me and showed me the computer print out for each wheel.<br>Second time I brought the Pathfinder in for wheel balance, was told that wheels were incorrect for vehicle and was sold another set of wheels for roughly $800. Sold the first set for $100. I was very angry, took Pinnacle's decal off the vehicle and sold the vehicle. From all the problems and the other complaints on this website I doubt I will ever buy another Nissan. More