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477 Reviews of Pinnacle Nissan - Service Center
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December 21, 2023
I have had a miserable experience working with this service department. I brought my 2018 Rogue in for CVT replacement with 4 codes. And after the transmission replacement, I got my car back and it dro service department. I brought my 2018 Rogue in for CVT replacement with 4 codes. And after the transmission replacement, I got my car back and it drove even worse. I got my car on 08DEC23 and literally when I pulled down the street I called the service advisor, and he said I have to drive the car for a few days so it can "relearn" my driving pattern. On Sunday I left a message and did not get a call on Monday like I was told I would. The car just basically "Transmission Brakes" continuously. I took it back to them 19DEC23 and I still have the 4 codes. I asked the advisor if he could look at the report when I brought it in and he said he could not because it is not accessible. I asked isn't it on the computer? He stated it was not it was in a box and he would need time to have someone retrieve it. There is NO WAY a company this has that sort of process!. I am almost certain they are going to make the $2900 mean absolutely nothing!!! Just terrible More
by mmiguel
Employees Worked With
mike king
June 09, 2023
My Armada has had issues since day one. The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are dismissed. If this is "normal" for the Nissans I strongly recommend you buy a different vehicle. More
by cperky
Employees Worked With
Wess
June 09, 2023
My Armada has had issues since day one. The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are dismissed. If this is "normal" for the Nissans I strongly recommend you buy a different vehicle. More
by cperky
Employees Worked With
Wess
June 09, 2023
My Armada has had issues since day one. The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are The service department is not helpful. It's the same scenario every time. I have a list of issues, they take hours to look at it and 9/10 issues are dismissed. If this is "normal" for the Nissans I strongly recommend you buy a different vehicle. More
by cperky
Employees Worked With
Wess
June 07, 2023
Beware of their Service Department! ! If I could rate a negative number I would. They had my Frontier in for a plugged up catalytic converter, which cost me $4,400 to replace. Shortly a ! If I could rate a negative number I would. They had my Frontier in for a plugged up catalytic converter, which cost me $4,400 to replace. Shortly after getting my truck back the engine blew up. Scratched cylinder, need to replace the engine! Even the general manager didn't care to help me out. Wanted to sell me a cheap car. There are plenty of other places to go. Please be cautious. More
by tkreft811
Employees Worked With
Billy
January 29, 2021
I have been bringing my Cube here for service the past four years. I have nothing but wonderful experiences with Joey Johnson and the service I recieve. I feel valued and genuinely cared about. I trust th four years. I have nothing but wonderful experiences with Joey Johnson and the service I recieve. I feel valued and genuinely cared about. I trust them implicitly. More
by megcreativekind
Employees Worked With
Joey, Johnson
April 30, 2020
Avoid This dealership like Covid-19 𝗔𝘃𝗼𝗶𝗱 𝘁𝗵𝗶𝘀 𝗱𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽 𝗹𝗶𝗸𝗲 𝘆𝗼𝘂 𝗮𝗿𝗲 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝗮𝘃𝗼𝗶𝗱 𝗖𝗼𝘃𝗶𝗱-𝟭𝟵 - Do not take your vehicle here for 𝘀𝗲� 𝗔𝘃𝗼𝗶𝗱 𝘁𝗵𝗶𝘀 𝗱𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽 𝗹𝗶𝗸𝗲 𝘆𝗼𝘂 𝗮𝗿𝗲 𝘁𝗿𝘆𝗶𝗻𝗴 𝘁𝗼 𝗮𝘃𝗼𝗶𝗱 𝗖𝗼𝘃𝗶𝗱-𝟭𝟵 - Do not take your vehicle here for 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, I called Pinnacle Nissan and spoke to 𝐁𝐢𝐥𝐥𝐲 𝐅𝐞𝐫𝐫𝐞𝐫𝐢 in the service department about my vehicle getting hot. I let him know that it is running at 240 degrees and he said it is normal. I let him know that normal operating temperature is 185-205 and he argued with me saying that 240 degree is not overheating and it is normal after this escalating I asked to speak to his supervisor. His supervisor said that normal operating temperature is 190-202 so he doesn't know why Billy would say 240 is normal. I was also bringing in my 2019 Titan for a recall and possibly to trade it in on a new vehicle, but now I will take my business elsewhere. This isn't the first time that this dealership has burnt me so hopefully I learned my lesson this time. More
by darinhelcher1
Employees Worked With
Billy Ferreri
October 13, 2019
Service Got me in the same day with a warranty battery issue. Joey Johnson was very helpful and professional and got the car done in the time promised. Got me in the same day with a warranty battery issue. Joey Johnson was very helpful and professional and got the car done in the time promised. More
by Sammy
Employees Worked With
Service Writer Joey Johnson
