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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
609 Reviews
Call Service Center (480) 339-7780

609 Reviews of Pinnacle Nissan - Service Center

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February 28, 2025

Wes is 5 star service rep. My only complaint is that I got a lousy car wash. More

by SHELLYLESTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Mar 03, 2025 -

Pinnacle Nissan responded

Thanks for your feedback, Shelly! We're thrilled to hear about your positive experience with Wes. We appreciate your input regarding the car wash and will work on improving that aspect. Your satisfaction is important to us!

February 27, 2025

I never trust anything service says. They always recommend work that I have had somewhere else or use the old bate and switch regarding repairs More

by DMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Pinnacle Nissan responded

We understand how frustrating it can be to feel uncertain about service recommendations. We want to assure you that our goal is always to provide transparent, honest guidance regarding your vehicle's needs. If you have concerns about any specific recommendations, we’d be happy to review them with you. Please feel free to reach out to Anna Algiene, our Service Director, at 480-339-7780 for further discussion.

February 26, 2025

Efficient, trustworthy & excellent customer service & care I found Wes Auer to be a credible service person and trustworthy More

by BSINGER862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Report | Print
Feb 28, 2025 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear about your positive experience with Wes. Our team is dedicated to providing excellent service, and it's great to know we hit the mark. Your feedback inspires us to keep up the good work!

February 26, 2025

I had lost my fob for my car and Jordan assisted me and got me an appointment with in hour. Everyone was amazing and customer service was outstanding. I have gone to a different dealership and they were gr More

by BARTOSRENEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Feb 27, 2025 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Jordan and our team. We strive for excellent customer service, and it’s great to know we made a lasting impression. We look forward to serving you again at Pinnacle Nissan!

February 26, 2025

Y muy buena atención Excelente servicio muy buen trabajo y gracias por las atenciones resividas More

by pupoleon8t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Pinnacle Nissan responded

¡Gracias! Nos alegra mucho saber que tuviste una experiencia tan positiva con nuestro equipo. Tus amables palabras nos inspiran a seguir brindando un excelente servicio. ¡Apreciamos tu apoyo!

February 26, 2025

Wes worked with me to make sure I got my 30,000 mile service at the best price. More

by RCHRDLXNDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Report | Print
Feb 27, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear about your positive experience with Wes. We always strive to provide great service at the best value. If you have any more feedback or need assistance, feel free to reach out!

February 25, 2025

Service department is top notch; very professional and accommodating. What they tell you up front is what you get, no xx More

by morgansandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Morgan! We're thrilled to hear that our service team met your expectations with professionalism and transparency. Your satisfaction is our priority, and we look forward to serving you again!

February 25, 2025

My service agent was thorough and honest. He got our car back to us in one day without an appointment More

by BEN@SPROUTCF.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Ben! We're thrilled to hear about your positive experience with our service agent. We always strive for efficiency and honesty, and it's great to know we hit the mark. Looking forward to serving you again!

February 25, 2025

Wes is great and does an excellent job of communicating and helping with service needs. More

by MELISSA2977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Feb 25, 2025 -

Pinnacle Nissan responded

Thanks, Melissa! We’re thrilled to hear that Wes made such a positive impact. Clear communication is key, and we’re glad you felt supported. Your feedback motivates us to keep delivering great service!

February 25, 2025

Never told me that insurance would pay for my $881 repair! Good otherwise. Excellent service and speed. More

by KEVIN.GEORGE.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Feb 25, 2025 -

Pinnacle Nissan responded

Thanks for your feedback, Kevin! We're glad to hear you had a great experience with our service. We always aim to provide clear information, and we appreciate your suggestion. If you have any more thoughts, we’re all ears!

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