Pinnacle Nissan - Service Center

Doug has been a great service representative. Over the years he has always made sure that we recieve the best service on our Nissan automobiles - we have three of them (down form four). From scheduled ma years he has always made sure that we recieve the best service on our Nissan automobiles - we have three of them (down form four). From scheduled maintenance to unexpected issues, Doug always gets us scheduled, gets us in and out on time. More

Doug Barsell is the reason that I service my car at Pinnacle Nissan. He is the most professional, patient, caring and organized, service advisor, that I have worked with at any dealership. He calls you Pinnacle Nissan. He is the most professional, patient, caring and organized, service advisor, that I have worked with at any dealership. He calls you and gives you a progress report as the car is being worked on. Pinnacle Nissan needs more Doug Barsell's there. The only thing that I have issue with, is the pricing, that seems high to me. More

I brought a car in and was VERY clear that it was going on a road trip. That I needed it checked from top to bottom, left to right. Got it home, and one of the tires was almost flat - a minor thing but so on a road trip. That I needed it checked from top to bottom, left to right. Got it home, and one of the tires was almost flat - a minor thing but something I expected them to look at. It's now on the "road trip" and the left front wheel well liner came flying off. Suspiciously right after being in the shop - did they forget to tighten something? I won't be going back there again. More

This is my best recollection of a recent conversation I had with a Pinnacle Nissan Service Advisor, when I walked in to the service bay: Me: Hi there. I just bought a brand new Nissan 370Z. I'd like had with a Pinnacle Nissan Service Advisor, when I walked in to the service bay: Me: Hi there. I just bought a brand new Nissan 370Z. I'd like to change the in-cabin airfilter. The owners manual says to contact your Nissan dealer for further details. I'm looking for details. My understanding is it is located right behind the glove box, and is relatively easy to change. Advisor: I'd have to look into it, I don't know. I believe you are correct, it is easy to change, it is behind the glove box. Not sure if you have to remove some of the dash however, which may be more labor intensive. Me: Is there anyone here who knows about this, one of your technicians perhaps? I'd like to buy the part from you (I already spoke to the parts dept) but would like a little advice on popping it in myself. Advisor: I cannot tell you how to replace it yourself. However the cost to have us do it is $100. Me: Really? You will not tell me what is involved in changing it? Advisor: Yes, if I told you how to do it, what kind of service business would I have? Me: (jaw on floor) Really? Advisor: YES (looks directly at me). Me: walks out, speechless. Lesson I learned is if you are looking for a friendly service tech who is less focused on your dollar and more focused on you being a happy Nissan customer, don't ask for advice at Pinnacle. I subsequently called another dealer, found someone happy to tell me what to watch out for (5 min conversation) and then I changed the filter in about 10 min. As for what kind of service business Pinnacle might have, it will be zero business on my car(s). If I broke down in front of Pinnacle Nissan, I'd tow my car elsewhere. More

Brought my car in for service today and received great customer service that was fiendly and my overall experience was great. Had an oil change and tires rotated that took less than and hour. They washed customer service that was fiendly and my overall experience was great. Had an oil change and tires rotated that took less than and hour. They washed my car, had a cup of coffee in a pleasant air conditioned waiting room. The cost was average, I used a dealer coupon. More

We always receive excellent service from Pinnacle. We have purchase 3 vehicles and really would not consider going any place else. Gabe (Flores), was professional, courteous and friendly. Kudos to Pinna have purchase 3 vehicles and really would not consider going any place else. Gabe (Flores), was professional, courteous and friendly. Kudos to Pinnacle and the employees! The receptionist was most friendly as well. More

NOEL ESTRADA IS AWESOME ALWAYS FRIENDLY AND DOES WHAT IT TAKES TO GET THE JOB DONE THEY HAVE COME A LONG WAY THE SERVICE DEPT IS DOING SO MUCH BETTER I HAD VERY BAD EXPERIANCE PRIOR BUT SINCE I HAVE DEALT W TAKES TO GET THE JOB DONE THEY HAVE COME A LONG WAY THE SERVICE DEPT IS DOING SO MUCH BETTER I HAD VERY BAD EXPERIANCE PRIOR BUT SINCE I HAVE DEALT WITH NOEL THE SERVICE HAS BEEN OUTSTANDING THANK NOEL YOU NEED A RAISE !!!!!!!ALSO THE SALES SIDE STILL NEEDS WORK THEY HAVE ISSUES BUT AS FAR AS SERVICE THEY GET A A++++++++++++ More

Everytime I have taken my Rogue in for service Noel Estrada has gone out of his way to ensure I have an outstanding experience. My last visit was for an oil change and inspection and I asked him about Estrada has gone out of his way to ensure I have an outstanding experience. My last visit was for an oil change and inspection and I asked him about getting the windows tinted. He said they could do it that morning in 4 hours. The job was completed in a couple of hours with outstanding quality, the windows appears as if the glass was tinted instead a film being applied for tinting. The new coffee maker is Starbuck's and is excellent coffee. The entire staff has always treated like a king. I even had shoes shined (and they really needed it) on this trip. I am a disabled Vietnam Vet and highly recommend this dealership to everyone!! More

I cna honestly say I have had a better experience on the service side than sales. Everything from my service experience was just smooth as silk. Noel warmly welcomed me, the staff in the waiting area was ve service side than sales. Everything from my service experience was just smooth as silk. Noel warmly welcomed me, the staff in the waiting area was very friendly, and cashier waited patiently for me to finish my phone call before paying. The only thing I'd really like to see - and its minor - is the prepackaged half & half for coffee instead of the powder. More

My car engine smelled like something rubber was burning so I stopped by the service department to check it out. I did not call for an appointment and was glad to be warmly greeted by several service advi so I stopped by the service department to check it out. I did not call for an appointment and was glad to be warmly greeted by several service advisors. I explained the problem to Noel and he agreed that something did smell like burning rubber under the hood. In just a few moments he had my car history available and off went my car to the service area. By the time I had tried to walk next door for some lunch he was calling to let me know what the mechanic had found. It was a simple problem...a plastic bag had been sucked into the engine, stuck to some part the engine(girl speaking here) and that was the cause of the burnt smell. He told me to go ahead and get some lunch and that my car was headed for the car wash. When I got back, Noel again explained what had happened, advised that a 28 point inspection turned up no other concerns, reminded me that the next service was due at 60k miles and sent me on my way! All of this occured right in the middle of a busy work day...and you know how a car problem can total the day of a sales rep. I am so grateful to know that my dealership wants to take care of any problem large or small in a professional, friendly and competent manner! Thank you to the great team at Pinnacle...and Noel and his mechanic for saving the day! More