Pinnacle Nissan - Service Center

Doug is an exceptional Service Advisor and he goes above & beyond when we need our vehicle serviced. Doug is dedicated to total customer satifaction and through his commitment to the dealership, he provid & beyond when we need our vehicle serviced. Doug is dedicated to total customer satifaction and through his commitment to the dealership, he provides a quality experience for our family. He definitely has a positive attitude and a "can do spirit". More

I have been through many service advisors and I finally found one that I am comfortable wtih and trust completely. Robert has helped me with both of our Nissans and he has gone out of his way - above and found one that I am comfortable wtih and trust completely. Robert has helped me with both of our Nissans and he has gone out of his way - above and beyond - to make sure we get the best service possible. He is honest and communicates well. This past time our car was in for service he worked so hard to get a service partially covered even though we were out of the warranty because of mileage. What a blessing it was to have him plead my case and get the repair bill down significantly! I cannot say enough about Robert. It is such a pleasure to deal with him and he is such an asset to Nissan. His care for customers is so evident and I am thankful to be on the receiving end. I HIGHLY recommend him and would trust any vehicle to his care. Lisa Langaker More

We brought our Armada in for a recall repair. We were very disappointed fro numerous reasons: 1. Although this was a recall repair, the dealer did not provide us with alternate transportation while the very disappointed fro numerous reasons: 1. Although this was a recall repair, the dealer did not provide us with alternate transportation while they were repairing the car. 2. They did provided us with an "Action Plan" to perform other "repairs," including a charge for $1800.00 to scan our vehicle for codes. A service that most service shops charge $0 - $200.00 for. 3. Clearly, this service station intended to overcharge us for unnecessary repairs. 4. We purchased additional keys for our car, which they failed to program correctly. This resulted in us being locked out of our car after stopping at teh dry cleaners. The door locked itself automatically with the keys in the car. We needed to obtain alternate transportation to return home to obtain another set of keys to open the door. More

Doug has been a great service representative. Over the years he has always made sure that we recieve the best service on our Nissan automobiles - we have three of them (down form four). From scheduled ma years he has always made sure that we recieve the best service on our Nissan automobiles - we have three of them (down form four). From scheduled maintenance to unexpected issues, Doug always gets us scheduled, gets us in and out on time. More

Doug Barsell is the reason that I service my car at Pinnacle Nissan. He is the most professional, patient, caring and organized, service advisor, that I have worked with at any dealership. He calls you Pinnacle Nissan. He is the most professional, patient, caring and organized, service advisor, that I have worked with at any dealership. He calls you and gives you a progress report as the car is being worked on. Pinnacle Nissan needs more Doug Barsell's there. The only thing that I have issue with, is the pricing, that seems high to me. More

I brought a car in and was VERY clear that it was going on a road trip. That I needed it checked from top to bottom, left to right. Got it home, and one of the tires was almost flat - a minor thing but so on a road trip. That I needed it checked from top to bottom, left to right. Got it home, and one of the tires was almost flat - a minor thing but something I expected them to look at. It's now on the "road trip" and the left front wheel well liner came flying off. Suspiciously right after being in the shop - did they forget to tighten something? I won't be going back there again. More

This is my best recollection of a recent conversation I had with a Pinnacle Nissan Service Advisor, when I walked in to the service bay: Me: Hi there. I just bought a brand new Nissan 370Z. I'd like had with a Pinnacle Nissan Service Advisor, when I walked in to the service bay: Me: Hi there. I just bought a brand new Nissan 370Z. I'd like to change the in-cabin airfilter. The owners manual says to contact your Nissan dealer for further details. I'm looking for details. My understanding is it is located right behind the glove box, and is relatively easy to change. Advisor: I'd have to look into it, I don't know. I believe you are correct, it is easy to change, it is behind the glove box. Not sure if you have to remove some of the dash however, which may be more labor intensive. Me: Is there anyone here who knows about this, one of your technicians perhaps? I'd like to buy the part from you (I already spoke to the parts dept) but would like a little advice on popping it in myself. Advisor: I cannot tell you how to replace it yourself. However the cost to have us do it is $100. Me: Really? You will not tell me what is involved in changing it? Advisor: Yes, if I told you how to do it, what kind of service business would I have? Me: (jaw on floor) Really? Advisor: YES (looks directly at me). Me: walks out, speechless. Lesson I learned is if you are looking for a friendly service tech who is less focused on your dollar and more focused on you being a happy Nissan customer, don't ask for advice at Pinnacle. I subsequently called another dealer, found someone happy to tell me what to watch out for (5 min conversation) and then I changed the filter in about 10 min. As for what kind of service business Pinnacle might have, it will be zero business on my car(s). If I broke down in front of Pinnacle Nissan, I'd tow my car elsewhere. More

Brought my car in for service today and received great customer service that was fiendly and my overall experience was great. Had an oil change and tires rotated that took less than and hour. They washed customer service that was fiendly and my overall experience was great. Had an oil change and tires rotated that took less than and hour. They washed my car, had a cup of coffee in a pleasant air conditioned waiting room. The cost was average, I used a dealer coupon. More

We always receive excellent service from Pinnacle. We have purchase 3 vehicles and really would not consider going any place else. Gabe (Flores), was professional, courteous and friendly. Kudos to Pinna have purchase 3 vehicles and really would not consider going any place else. Gabe (Flores), was professional, courteous and friendly. Kudos to Pinnacle and the employees! The receptionist was most friendly as well. More

NOEL ESTRADA IS AWESOME ALWAYS FRIENDLY AND DOES WHAT IT TAKES TO GET THE JOB DONE THEY HAVE COME A LONG WAY THE SERVICE DEPT IS DOING SO MUCH BETTER I HAD VERY BAD EXPERIANCE PRIOR BUT SINCE I HAVE DEALT W TAKES TO GET THE JOB DONE THEY HAVE COME A LONG WAY THE SERVICE DEPT IS DOING SO MUCH BETTER I HAD VERY BAD EXPERIANCE PRIOR BUT SINCE I HAVE DEALT WITH NOEL THE SERVICE HAS BEEN OUTSTANDING THANK NOEL YOU NEED A RAISE !!!!!!!ALSO THE SALES SIDE STILL NEEDS WORK THEY HAVE ISSUES BUT AS FAR AS SERVICE THEY GET A A++++++++++++ More