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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
477 Reviews
Call Service Center (480) 339-7780

477 Reviews of Pinnacle Nissan - Service Center

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January 12, 2025

Keep mike king around. Dealership takes great care of me every time I need maintenance. More

by ALIOTOGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king
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Jan 13, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with Mike King and our team. Your satisfaction is our priority, and we look forward to continuing to take care of your maintenance needs!

January 12, 2025

Quick to follow up and responsive to getting my car ready to drive by the time asked for. 12:00 More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King , service
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Jan 13, 2025 -

Pinnacle Nissan responded

Thank you for your positive review! We're glad to hear that we were able to get your car ready on time and that our team was responsive and efficient in following up. We appreciate your feedback and look forward to serving you again in the future!

January 12, 2025

2+ hours for a simple oil change is too much. Also, my auto is 8 months new. Trying to sell me a “much needed” per them package for 599 was absolutely ridiculous. More

by REAANNPARRI14301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Jan 14, 2025 -

Pinnacle Nissan responded

While we do our best to ensure every service is thorough, it seems like your experience didn’t meet your expectations for a quick turnaround. As for the additional services offered, we understand that not everyone finds every suggestion necessary. We simply aim to provide recommendations that we believe will benefit your vehicle in the long run. If you’d like to discuss this further or have any concerns, feel free to reach out to Anna Algiene at 480-339-7780.

January 11, 2025

Been using this deals hip for 5 years now with good service for what I need. This time not so customer friendly. What's with this 3% service charge on credit cards????? Never did that before. And if yo More

by DEBBIE.YOUNGER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Pinnacle Nissan responded

We always strive to communicate transparently with our customers, especially regarding fees like the 3% service charge on credit card payments, to avoid any surprises. We understand this might have caught you off guard and we also understand that the check verification process caused some inconvenience. As for the issue with the rear rim, we would like to learn more about your experience. Please reach out to Anna Algiene at 480-339-7780 so we can discuss this further

January 11, 2025

Mala experiencia soy de california pero compre la nissan aqui si ubiera otro dealer serca fuera mejor al otro More

by 26906 N 103 rd st scottsfale az 85262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Pinnacle Nissan responded

Lamentamos saber que su visita no cumplió con sus expectativas, especialmente considerando la distancia que viajó desde California para comprar su Nissan con nosotros. Para abordar sus preocupaciones directamente y brindarle más asistencia, por favor comuníquese con Anna Algiene al 480-339-7780.

January 11, 2025

Second time giving review. Great service, friendly and courteous personnel. If we lived in AZ Wewould take our Rogue for service there, More

by Azrealtorsarai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Jan 13, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with our team. Your kind words motivate us to keep delivering top-notch service. If you're ever in AZ, we’d love to see you and your Rogue!

January 11, 2025

The best service in the valley. Wether it's buying a car or having maintenance done. More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with us. Our team is dedicated to providing top-notch service, whether you’re buying a car or getting maintenance done. We appreciate your support and look forward to seeing you again soon!

January 10, 2025

The service team is great (Billy is exceptional). The supply of parts for recalls or general service needs improvement. More

by Neil Swenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy - five stars
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Jan 13, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Neil! We're thrilled to hear you had a great experience with our service team, especially Billy. We’re constantly working on improving our parts supply and appreciate your insights. Your support means a lot to us!

January 10, 2025

For the amount I paid I am not happy with the service, although Nissan picked up the car from my house they didn't offer like in the past and I had to ask, then the delivery was a day delayed and finally More

by ANor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan
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Jan 13, 2025 -

Pinnacle Nissan responded

We truly value your loyalty over the past 15 years and are disappointed to hear that your recent service did not meet your expectations. We understand that having to request pick-up, a delayed delivery, and an unwashed car would be frustrating, especially given the high standard of service you have come to expect from us. Please reach out to Anna Algiene at 480-339-7780 to discuss your experience further.

January 09, 2025

Able to help me at a moments notice. Kept me informed all along the way. Wes was great. More

by ELLIOTLORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes
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Jan 10, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear about your positive experience. Wes is indeed a star, and we're glad he could assist you promptly and keep you informed. Your support means a lot to us!

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