Pinnacle Nissan - Service Center

Robert has been incredibly helpful in caring for my vehicle! He is the best, and I highly recommend him whenever I have the opportunity to brag about my customer service experience at Pinnacle Nissan. vehicle! He is the best, and I highly recommend him whenever I have the opportunity to brag about my customer service experience at Pinnacle Nissan. More

So i had a bad experience with one of the service advisors which will remain nameless. Left messages with the service director no call back. I wrote a review and got a call from angela customer rela advisors which will remain nameless. Left messages with the service director no call back. I wrote a review and got a call from angela customer relations manager. Also called Noel who is very Good. he listened to me vent and expressed his concern which was great. To my surprise angela listened to me and let me tell her what happened told me she would talk to the advisor and call me back i figured ok i have heard this before. well she called back totally redeemed what had happened took care of this to my satisfaction above what i was expected her honesty and integrity and customer service are unmatched and rarely seen as well as Noel estrada. Pinnacle is very lucky to have such great people working for them in these 2 employees. Other employees should follow there example of how to treat customers. I got a survey from nissan north america and will be sending it in along with a letter about angela and Noel. If the GM of pinnacle reads this they really deserve recognition for saving a loyal long time customer. Thanks again Angela and Noel you guys rock ! Mr Zaccaria More

Robert made my visit to Pinnacle Nissan a memorable one. He made sure that when my part came in to call me first thing and schedule a service time. Once the date came around to install the part into He made sure that when my part came in to call me first thing and schedule a service time. Once the date came around to install the part into the vehicle I was able to drop my vehicle off, and was promptly set-up with a rental so I could get to work. He was very professional, and knowledgeable. He really went above, and beyond to help me and satisfy all my car needs. Would highly recommend this dealership, and their customer loving, and caring way of life that they so strongly believe in. Thank you Robert Wolf!! More

Walked on to the lot and was kindly greeted by the first Mike. He was very friendly and asked me exactly what I was there to do. Ended up buying a car and Mike recommended taking the car to the service depa Mike. He was very friendly and asked me exactly what I was there to do. Ended up buying a car and Mike recommended taking the car to the service department for all oil changes and other maintenance. I took my car in for service and the second Mike greeted me and took care of my car. I ended up spending less than what Mineke wanted for a standard oil change. I would recommend going to see either of these guys when buying a car or getting your car serviced! More

This is the 2nd time in 2 years that this service dept has tried to sell me repairs or services that were not needed. This last time (10/31/11) I was told I needed $1267 worth of repairs and services. Th has tried to sell me repairs or services that were not needed. This last time (10/31/11) I was told I needed $1267 worth of repairs and services. These included replacing the dirty air filter, replacing the dirty brake fluid, replacing the dirty power steering fluid, replacing the dirty automatic transmission fluid, and replacing the L & R lower control arms, whicch they said the bushings were split/leaking. I had had the air filterr and the fluids replaced earlier this year and have only driven the car 5000 miles since then. I checked the filter and the fluids later and found that none were dirty and that they all looked new. I got a 2nd opinion on the lower control arms which said that they were not near needing replacement. More

Pinnacle Nissan provide me excellent service hoping you have excelent technicians, that sometimes can be great to talk with them when we are experience a mechanical problem in our car... have excelent technicians, that sometimes can be great to talk with them when we are experience a mechanical problem in our car... More

Excellent service by service advisor. Very good email notification on appointments.Service identifies other items that will needfuture attention or immediate attention, but without any pressure to sell s notification on appointments.Service identifies other items that will needfuture attention or immediate attention, but without any pressure to sell something. As a former Vice President of Parts and Service for an importer I can appreciate excellenty service by professional employees of the dealership. More

This "service" center doesn't even deserve one star. I went in for a 3 hour service and I was refused a pick up from the shuttle service. My option was to get dropped off and walk back in 113 degr star. I went in for a 3 hour service and I was refused a pick up from the shuttle service. My option was to get dropped off and walk back in 113 degree weather. I'm sorry but is this not a car dealership??? I'm sure some lazy bozo is sitting in his cool cube that can drive 2 miles to pick me up. Instead im walking in the sweltering heat. Don't bother taking your car here because not only do they nickel and dime you on services but they barely provide a service doing so!! I even had to pay for water!!!!!! Horrible horrible More

I have received excellent customer service when working with Noel Estrada each and every time I have brought my truck in for routine service. I have always been able to get an appointment within 1-2 days with Noel Estrada each and every time I have brought my truck in for routine service. I have always been able to get an appointment within 1-2 days of calling, and I am offered a rental care when the estimated work time is more than 1/2 a day or so. Noel has always been very friendly and nice to me even when I have been demanding and impatient with my expectations at times. My most recent service involved getting new tires, and Noel made sure that I got a good deal on my tire purchase, assuring me that I couldn't get a better deal for the quality I was receiving anywhere else. I have been pleased with the overall customer service from beginning to end, and will continue to bring my truck in for needed service. More

My husband purchased my car a week ago at a tent sale event. It was a Saturday. The sales person we worked with was Sean Coughlin who was really helpful. He asked me to take the car the next day to the d event. It was a Saturday. The sales person we worked with was Sean Coughlin who was really helpful. He asked me to take the car the next day to the dealership to have it detailed since that is the day that they tend to be slow. Well, the next day I took the car to have it cleaned but when it was done I noticed that the plastic cover around the bottom of the driverside seat was broken. I asked to speak with teh Service Department manager but I was told that the service department was closed. I brought the damage to another sales associat's attention Cory Baldwin who assest the damage and advised me that he will look into it and call me to schedule an appointment to get that looked at and fixed. I got a hold of the sales associate 3 days later and I also spoke with Sean who asked me to bring the car by on Saturday when the service department is open. I came back Yesterday ( saturday), the sales associate Cory Baldwin got me a manager to speak with since Sean was running late. This manager was the rudest person I had to deal with. he pretty much called me a liar and that this issue never happened there. He told me that the piece I needed to have fixed was just about $40-50 and it should not bother me as much. After my husband showed up, we were told that they would pay half of the cost which in my eyes was unacceptable. On top of it, was told to come back the next day (monday) where they can try to see if the piece I need can be ordered and how much it would cost me. Today is Monday. I had to call in to work to make sure this problem gets resolved and fixed. When I arrived, I asked for a General Manager and waited for 30 minutes before Michael Wykoff aproached me and offered to assist. He is the Service Center Business Manager. At first I was not sure if he would be the right person to speak with since he seemed so young. I am only 35 years old. Anyway, I explained to Michael how I was treated, that this was my third time coming back. Michael listened to me and apologized for the way I was treated. He looked at the damage, and assured me that he will order the piece right than and will be taken care of. I only spent a few hours at the delaership today, but I was very pleased on how friendly and professional Michael was and the other sales people as well. I would recommend this dealership to others. Everyone I have dealt with was great and I would not let my experience ruined with one bad manager. I wish I would have gotten his name so I could encourage everyone to stay away from him.. More