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313 Reviews of Pinnacle Nissan - Service Center
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June 02, 2018
2018 Nissian Senta I have dealt with Renee Houlihan before and went to see her at her new place of employment she was amazing as always excellent customer service but I I have dealt with Renee Houlihan before and went to see her at her new place of employment she was amazing as always excellent customer service but I was very annoyed with Brett who took complete over my sale he didn’t listen to my requests and tried to rush me into a payment I couldn’t afford I wanted to deal with Renee but he took over was not pleased with his interaction because of my loyalty to Renee and I did want the car I rake Brett 1 for interfering in the sale More
by Jojo0507
Employees Worked With
Renee Houlihan
January 20, 2018
Excellent Experience ; Very Professional My experience from booking the app't. 'til I got our Murano back after the Lube , oil & Filter ( Service ) was handled extremely well & our Murano loo My experience from booking the app't. 'til I got our Murano back after the Lube , oil & Filter ( Service ) was handled extremely well & our Murano looked like a new Vehicle after the service . We had recently ( Jan. 2018 ) traveled to Scottsdale from Ontario , Canada so our SUV was showing the effects of our 3650 km. trip thru' Winter Conditions . I could not believe that Pinnacle Nissan did the Service plus a Pristine Car Wash for $51.00 . More
by CDN-snowbird
Employees Worked With
David Saisslin
September 16, 2017
Rip off Service Center Pinnacle Nissan in North Scottsdale is a money hungry scheming repair shop that will gauge each person to see how much money they can milk out of him Pinnacle Nissan in North Scottsdale is a money hungry scheming repair shop that will gauge each person to see how much money they can milk out of him or her.My son was told he needs to pay $130 on top of standard oil change price for the mechanic to call and get a code from interlock company for his oil change. My son offered to call and ask them to give the mechanic the code but Pinnacle Nissan refused, insisting he would need to pay $130 regardless. My son felt something was fishy and left without getting his scheduled oil change and the recall they had offered to take care of for free but they did not do either, wasting several hours of his precious time and putting his safety at risk by not doing the recall. When he told me about this, I was appalled and called the interlock company who said they have never heard of anything like this and advised me to call another oil change service provider. I then called Pinnacle Nissan and Anthony repeated the $130 charge and said I should speak to a manager since he has no authority. I told him I did not want to speak to any managers since the managers should have resolved the issue while my son was there. He repeated the $130 charge and that he had no authority. I told him then if he has no authority he shouldn't be answering the phone. I also told him I was going to put a survey with his name on it. He got very defensive and said he had nothing to do with it. Yeah, right. He tried to extort $130 just like the one who dealt with my son and they all sent him off without taking care of the recall on his car: Brazen lack of care for customer safety. I told Anthony Pinnacle Nissan sends us all these coupons, calls for trade ins and we have been long time customers and this is how they treat us? I will be reporting Pinnacle Nissan to Better Business Bureau so they stop slapping exorbitant unfounded charges on unsuspecting customers and comply with recalls, not just refuse to take care of a recall because they can't charge the customer! In the meantime I called Cobble Stone Auto on north Pima road and asked how much they charge for interlock code. They said they do not charge anything!!!!!!Shame on you Pinnacle Nissan! Also one star is too much for this place. Wish there was an option for one tenth of a star. More
by Mo
Employees Worked With
Anthony
May 16, 2017
Awesome awesome awesome. No other words to say Friendly and very pleasant . I will definitely recommend my friends for service Will come back again for awesome awesome. No other words to say Friendly and very pleasant . I will definitely recommend my friends for service Will come back again for my Nissan and mustang More
by Suneel
Employees Worked With
Don't know
May 10, 2017
Service Audi's service center continues to earn my business 2 years after they sold me my car. My service rep Wyatt Tolby is the best. Audi's service center continues to earn my business 2 years after they sold me my car. My service rep Wyatt Tolby is the best. More
by Bobsmith
Employees Worked With
Wyatt Tolby
March 10, 2017
Worst Experience Ever Worst. Service. Experience. Ever. After three visits and three phone messages no help. No assistance. No answers. Worst ever. Do not use for service e Worst. Service. Experience. Ever. After three visits and three phone messages no help. No assistance. No answers. Worst ever. Do not use for service ever. More
by Jackcirv
Employees Worked With
Service advisors
February 09, 2017
Wonderful service Brought my car in for my first oil service and was pleasantly surprised by the extra care Seth, my service guy, took to make sure my vehicle was done Brought my car in for my first oil service and was pleasantly surprised by the extra care Seth, my service guy, took to make sure my vehicle was done on time and thoroughly cleaned. Also remembered the little things we talked about at drop off time and commented at them on pickup time. More
by Sisarizona
Employees Worked With
Seth
January 21, 2017
Always all A's Anthony Lopez is always awesome making sure my car and I are always taken care of. I can get in ASAP and never have to wait. I'm kept up to date on co Anthony Lopez is always awesome making sure my car and I are always taken care of. I can get in ASAP and never have to wait. I'm kept up to date on costs and my service progress. More
by Roguegirl123
Employees Worked With
Anthony Lopez
January 16, 2017
Service center Anthony Lopez did a great job. He was very professional. We will be back on Tuesday with my wife's Nissan. I am looking forward to speaking with him a Anthony Lopez did a great job. He was very professional. We will be back on Tuesday with my wife's Nissan. I am looking forward to speaking with him again. More
by Big guy
Employees Worked With
Anthony Lopez
December 21, 2016
Excellent service!!! I bought my car from this dealership in 2013 and even now every time I go there for servicing I get extremely great service. Staff is very knowledgeab I bought my car from this dealership in 2013 and even now every time I go there for servicing I get extremely great service. Staff is very knowledgeable and they go above and beyond to ensure customer satisfaction. Very courteous and respectful. My experience with Noel has been exceptional and I look forward to many more years of partnership. More
by Sam
Employees Worked With
Noel Estrada
