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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.7
320 Reviews

320 Reviews of Pinnacle Nissan - Service Center

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October 09, 2024

Great employees! Helped me with all my concerns and made sure I was taken care of. More

by AMIAHMANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Oct 11, 2024 -

Pinnacle Nissan responded

Amiah, we’re thrilled to hear you had such a positive experience! Our team is dedicated to providing excellent service, and it’s wonderful to know they were able to assist you. Thank you for your kind words and support!

October 08, 2024

Dropped my car off at 9:30am on a Saturday, never got a call or text or email that it was done, so I went back at 4:30 and they were closed. Since they’re closed on Sunday that meant I wouldn’t have access More

by BNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Oct 08, 2024 -

Pinnacle Nissan responded

Good Morning We would like to discuss this further with you. Please contact Anna at 480-368-4022. Thank You

October 08, 2024

Everyone here is friendly & helpful. They take good care of your car when it is in their possession. They really care about you & your vehicle. More

by Deborah koontz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king was professional & knowledgeable.
Oct 09, 2024 -

Pinnacle Nissan responded

Deborah, we’re thrilled to hear you had such a positive experience! Our team takes pride in providing friendly service and caring for your vehicle. Your support means a lot to us!

October 08, 2024

The two gentlemen I dealt with were very accommodating and nice I suggest they get a race More

by onlyme25577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie and the to his left
Oct 09, 2024 -

Pinnacle Nissan responded

We’re thrilled to hear you had a great experience with our team. We'll be sure to pass along your kind words to the gentlemen. Your feedback means a lot to us!

October 08, 2024

The two gentlemen, I work with were very polite, very knowledgeable and know exactly what I needed to be done as I purchased this vehicle with a broken piece and it was fixed in a reasonable time More

by onlyme25577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie and the guy to his left.
Oct 09, 2024 -

Pinnacle Nissan responded

Thank you for your kind words! We're thrilled to hear that our team provided you with knowledgeable and courteous service. It's great to know that your vehicle is now in top shape. We appreciate your support and look forward to assisting you again!

October 07, 2024

The guy I talked to was a little loud about the issues my car was having in the wait room which was a little embarrassing since everyone could hear it, but it’s whatever. I also didn’t appreciate the salespe More

by Vaughn Klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IDR.
Oct 08, 2024 -

Pinnacle Nissan responded

Thanks for sharing your experience, Vaughn. We appreciate your feedback and are sorry to hear about the noise level and the sales approach during your wait. Your safety is our priority, and we’ll investigate the shaking issue with your car. Thank you for bringing this to our attention.

October 06, 2024

Friendly,knowledgeable and more than willing to meet your needs.Vehicle service finished in timely manner. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service tech,Jordan Von Hatten rates a 10 on my scale!
Oct 08, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review, Mike! We're thrilled to hear you had a great experience with our team. Timely service and customer satisfaction are our top priorities. We look forward to serving you again!

Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 06, 2024

Fast and reliable. Love the automated text and approval/decline texts for additional services needed. More expensive but know my Nissan is getting serviced by Nissan More

by Lavonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 08, 2024 -

Pinnacle Nissan responded

Lavonne, we’re thrilled to hear you had a great experience! Our team takes pride in providing fast, reliable service, and we're glad you appreciate the automated updates. Thank you for trusting us with your Nissan – we’re here to keep it running at its best!

Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 06, 2024

They were very nice people and communicated well regarding oil change process and get me informed More

by PETER.HEWITT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Destafano
Oct 08, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Peter! We're thrilled to hear you had a great experience with our team and appreciated the communication. We strive to keep our customers informed every step of the way. Looking forward to serving you again!

Oct 09, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 05, 2024

Prompt service, great communication with Mike King, simple reservation and check out process for my visit More

by evanjo1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 08, 2024 -

Pinnacle Nissan responded

Thanks for the awesome feedback, Evan! We're thrilled to hear you had a seamless experience with Mike and our reservation process. We appreciate you taking the time to share your thoughts and look forward to welcoming you again soon!

Oct 09, 2024 -

Pinnacle Nissan responded

Hi Evanjo1999, thank you for taking the time to leave a review for us at Pinnacle Nissan. We're happy we could meet your expectations!

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