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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
423 Reviews

423 Reviews of Pinnacle Nissan - Service Center

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December 29, 2024

Very helpful and shown concern of my car issue. Never felt I was being pushed in adding on other work. More

by SRLOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Pinnacle Nissan responded

We’re glad to hear that our team was helpful and attentive to your car issue without any pressure to add on extra services. We truly value your trust and appreciate your feedback!

December 29, 2024

Service was excellent went above and beyond had it done quickly he was great thanks More

by BCIOFFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Pinnacle Nissan responded

We’re so glad to hear that you had an excellent experience and that our team went above and beyond to get your service done quickly. We truly appreciate your feedback and are happy to have provided you with great service!

December 29, 2024

Dan was very kind, courteous, and professional; he informed me well about everything that was done to my car in the service, and tried to have it all finished as soon as possible More

by nzdrnja22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Thomas
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear about your positive experience with Dan. Our team strives to provide top-notch service, and it's great to know that his professionalism made a difference for you. We appreciate your support and look forward to serving you again!

December 29, 2024

Tried to pick the car up after hours. Paid the money, went to pick up but the car won’t start. Needed my car and was told it was fixed. Eddie was great but cars just not working when I wa More

by DERRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
Jan 02, 2025 -

Pinnacle Nissan responded

We understand how frustrating it must have been to expect a fully functional vehicle after being told it was fixed, only to find that it wouldn’t start. Eddie certainly strives to provide great service, and we regret that the vehicle did not meet your expectations. We want to make sure your car is properly taken care of, so please feel free to reach out to us at 480-339-7780 for immediate assistance and to discuss how we can resolve this matter for you.

December 28, 2024

Billy went the extra mile to ensure we received new parts under our extended warranty with an outside provider. More

by Rfisher3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Dec 30, 2024 -

Pinnacle Nissan responded

We're thrilled to hear about your positive experience with Billy! Going the extra mile for our customers is what we strive for, and it’s great to know he made a difference for you. Thank you for your kind words and support!

December 28, 2024

Good service. always helpful and make u feel valued as a customer Would recommend to others. More

by SDORSEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience and felt valued. Your recommendation means a lot to us. We’re here to help anytime you need!

December 27, 2024

Eddie has been an incredible help, a wealth of knowledge with amazing kindness and attentive service. When I had a surprise need of new rear brakes, he allowed me to walk back into the service bay, where th More

by AMANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Pinnacle Nissan responded

Amanda, thank you for your fantastic review! We're thrilled to hear about your positive experience with Eddie. Our team always strives to provide attentive service and clear communication. Your satisfaction means the world to us, and we look forward to keeping your Nissan Pathfinder in top shape!

December 27, 2024

The service rep Wes was polite and professional. He presented a list of follow up items that needed attention. More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks for the great feedback, Marc! We're thrilled to hear that Wes provided you with excellent service. Our team strives to be both professional and helpful, and it’s wonderful to know we hit the mark. Looking forward to serving you again!

December 27, 2024

Love PINNACLE service department always treat me with respect and courtesy I'm always a walk in and there never a issue Joey and team are great! More

by ELPRESIDENTEDEX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Dec 30, 2024 -

Pinnacle Nissan responded

Thank you for your kind words! We're thrilled to hear that you consistently have positive experiences with Joey and the team. Your support means a lot to us, and we look forward to continuing to provide you with great service!

December 27, 2024

Called my salesman Abdullah and was taken care of immediately. Refreshing to know service still is practiced. Thank you More

by zoeszorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdullah , his super & finance
Dec 30, 2024 -

Pinnacle Nissan responded

Thanks for your awesome feedback! We're thrilled to hear that Abdullah provided you with top-notch service. We aim to make every experience as refreshing as yours. Your support means a lot to us!

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