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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
608 Reviews
Call Service Center (480) 339-7780

608 Reviews of Pinnacle Nissan - Service Center

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March 15, 2025

I think they did an excellent job of diagnosing the problem, locating parts and fixing it. More

by LSHEEHELAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes in service
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Mar 18, 2025 -

Pinnacle Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear you had a great experience with our team. Diagnosing issues efficiently and providing quality service is our priority. Looking forward to serving you again in the future!

March 15, 2025

Service Advisor Wes Auer is very service-minded and exceeds expectations regarding present and future service service needs. More

by douglas.oberhamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
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Mar 18, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Douglas! We're thrilled to hear that Wes exceeded your expectations. Our team is dedicated to providing top-notch service, and it’s great to know you felt that commitment. We appreciate your support!

March 14, 2025

Great communication, timeliness and excellent pride in service. Impressed with efficiency and time management. Quick to correct issues. More

by bluelouisq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This is the one area of disappointment. I felt unnecessarily pressured as an otherwise easy customer. I felt they were taking advantage of me.
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Mar 18, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had such a positive experience. Our team takes pride in delivering efficient service and effective communication. Your feedback motivates us to keep improving!

March 14, 2025

Great service center. They always take care of me. Never had an issue and they don’t upsell More

by WJMARCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Pinnacle Nissan responded

Thank you for the fantastic feedback! We're thrilled to hear that you’ve had such positive experiences with our service center. Our team is dedicated to providing honest service and taking care of our customers. We appreciate your support!

March 10, 2025

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by LMH11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 10, 2025

I was met by a specialist on time and kept me informed on what needed to corrected. Good service, comfortable waiting room. More

by K6MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Pinnacle Nissan responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our specialist and that you were kept informed throughout the process. It's also great to know you were comfortable in our waiting room. We appreciate your business and look forward to serving you again!

March 08, 2025

MY CAR WAS SERVICE BY DAN THOMAS, HE WAS VERY PROFESSIONAL, NICE AND VERY RESPECTFUL. HE DID A FANTASTIC JOB, AND I FEEL A GREAT ASSEST TO YOUR COMPANY !! MORE COMPANY SHOULD HAVE A EMPLOYEE LIK More

by DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAN THOMAS, SERVICE SPECIALIST.
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Mar 10, 2025 -

Pinnacle Nissan responded

Thank you so much for your fantastic review! We’re thrilled to hear that Dan Thomas provided you with professional, respectful, and helpful service. We truly appreciate your kind words and agree that he’s a great asset to our team. Thank you for sharing your experience, and we look forward to serving you again in the future!

March 08, 2025

The service department is great. I especially enjoy working with Billy. It’s nice to have consistency and a familiar face who knows his stuff and cares about the good old fashioned More

by JOHN@PT3AZ.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Mar 10, 2025 -

Pinnacle Nissan responded

Thanks for your awesome feedback, John! We're thrilled to hear you appreciate our service department and Billy's dedication. Consistency and genuine customer care are what we strive for, and it’s great to know we're hitting the mark!

March 07, 2025

Love Dan, he made everything seem less. Comfortable chairs in waiting room.Thanks again Dan. More

by kmsaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only spoke with Dan.
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Mar 10, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear that Dan made your experience comfortable and enjoyable. Our team works hard to create a welcoming atmosphere, and it's great to know you loved the chairs too! Looking forward to seeing you again soon!

March 06, 2025

Ease of scheduling and work completion was done in a reasonable time! Would recommend this dealership More

by Dwhough12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 07, 2025 -

Pinnacle Nissan responded

Thanks for the awesome feedback! We're thrilled to hear you found scheduling easy and our service timely. Your recommendation means a lot to us. Looking forward to serving you again!

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