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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
615 Reviews

615 Reviews of Pinnacle Nissan - Service Center

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January 11, 2025

Been using this deals hip for 5 years now with good service for what I need. This time not so customer friendly. What's with this 3% service charge on credit cards????? Never did that before. And if yo More

by DEBBIE.YOUNGER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Pinnacle Nissan responded

We always strive to communicate transparently with our customers, especially regarding fees like the 3% service charge on credit card payments, to avoid any surprises. We understand this might have caught you off guard and we also understand that the check verification process caused some inconvenience. As for the issue with the rear rim, we would like to learn more about your experience. Please reach out to Anna Algiene at 480-339-7780 so we can discuss this further

January 11, 2025

Mala experiencia soy de california pero compre la nissan aqui si ubiera otro dealer serca fuera mejor al otro More

by 26906 N 103 rd st scottsfale az 85262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Pinnacle Nissan responded

Lamentamos saber que su visita no cumplió con sus expectativas, especialmente considerando la distancia que viajó desde California para comprar su Nissan con nosotros. Para abordar sus preocupaciones directamente y brindarle más asistencia, por favor comuníquese con Anna Algiene al 480-339-7780.

January 10, 2025

The service team is great (Billy is exceptional). The supply of parts for recalls or general service needs improvement. More

by Neil Swenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy - five stars
Jan 13, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Neil! We're thrilled to hear you had a great experience with our service team, especially Billy. We’re constantly working on improving our parts supply and appreciate your insights. Your support means a lot to us!

January 10, 2025

For the amount I paid I am not happy with the service, although Nissan picked up the car from my house they didn't offer like in the past and I had to ask, then the delivery was a day delayed and finally More

by ANor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan
Jan 13, 2025 -

Pinnacle Nissan responded

We truly value your loyalty over the past 15 years and are disappointed to hear that your recent service did not meet your expectations. We understand that having to request pick-up, a delayed delivery, and an unwashed car would be frustrating, especially given the high standard of service you have come to expect from us. Please reach out to Anna Algiene at 480-339-7780 to discuss your experience further.

January 09, 2025

Able to help me at a moments notice. Kept me informed all along the way. Wes was great. More

by ELLIOTLORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes
Jan 10, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear about your positive experience. Wes is indeed a star, and we're glad he could assist you promptly and keep you informed. Your support means a lot to us!

January 09, 2025

Professional and excellent service. Service. Representative Jordan cordial, efficient and timely. Also car looked great. More

by GEORGEALEXANDER94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review, George! We're thrilled to hear you had a great experience with Jordan and that your car looked amazing. Your feedback motivates us to keep delivering top-notch service!

January 09, 2025

Very nice service department. Had to go there from Chicago and was impressed! The dealership was clean and the service advisor Jordon was very helpful! More

by Honboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Jan 10, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our service team and Jordon. We appreciate you making the trip from Chicago and look forward to serving you again in the future!

January 09, 2025

Very nice and knowledgeable. Made the experience very seamless and smooth. The wait was not bad at all. More

by BKAP35
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you had a great experience and found our team helpful. We strive to make every visit smooth and enjoyable. Your feedback means a lot to us!

January 09, 2025

The dealership is very professional. I had a lot of luck finding what I wanted at a price that was beneficial to all parties. More

by novak2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Pinnacle Nissan responded

Thanks for your fantastic feedback! We're thrilled to hear you had a great experience and found exactly what you were looking for. Our team strives to create beneficial deals for everyone, and it’s wonderful to know we succeeded with you. Enjoy your new ride!

January 09, 2025

Enjoyed working with Jordan. ....he was prompt, explained what needed to be done clearly and the work was done as promised. More

by butch14
Recommend Dealer
Yes
Employees Worked With
Jordan in Service
Jan 10, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear that you had a great experience with Jordan. Timely communication and delivering on promises are priorities for us. We appreciate your support and look forward to working with you again!

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