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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.7
320 Reviews
Call Service Center (480) 339-7780

320 Reviews of Pinnacle Nissan - Service Center

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October 22, 2024

The last two visits have been a major disappointment due to not honoring posted and verbalized quotes for service. More

by DAVIDBECKSTRAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John, Billy?
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Oct 24, 2024 -

Pinnacle Nissan responded

We understand how frustrating it is when expectations are not met, especially regarding service quotes. We appreciate your feedback, as it helps us improve. To ensure we address your concerns properly, please reach out to Anna Algiene at 480-339-7780 at your earliest convenience.

Oct 25, 2024 -

Pinnacle Nissan responded

Davidbeckstrand1, thank you for taking the time to leave us feedback about your experience with us.

October 21, 2024

Service was as expected for oil change, nice waiting area with chairs, coffee and sacks More

by HARLIN.BENALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

We're glad to hear that your service visit for an oil change met your expectations and that you enjoyed the comfort of our waiting area. We aim to provide a welcoming environment for our customers during their visits. If there is anything more we can do to enhance your experience, or if you have any additional feedback, please feel free to reach out to Anna Algiene at 480-339-7780. We value your input and hope to continue serving you in the future!

October 21, 2024

Adviser I used left I don’t trust or believe advise given by new ones. I had been with P for many years. More

by DOCHIAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel Estrada
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your feedback! We understand how important trust is in these relationships. We’re committed to providing reliable advice and support. If you ever decide to give us another chance, we’ll be here to help. Your loyalty to P is appreciated!

October 21, 2024

The service representative was honest, professional and thorough in interactions with me. The service also was fast and appropriate. More

by Pittypat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ferreri
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our service representative made such a positive impression. Your satisfaction is our priority, and we’re glad you experienced our commitment to honesty and professionalism. We look forward to serving you again!

October 21, 2024

Received great service through the service advisor. Very knowledgeable and very helpful. He answered all my questions accordingly. More

by Invest509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a positive experience with our service advisor. Providing knowledgeable and helpful service is our priority, and your feedback truly motivates us. Looking forward to serving you again!

October 20, 2024

poor customer servuce - missed dates - cost higher then quoted - naggged about buying a new vehicle contsantly. Off color comments aqbout politics More

by BHT3ENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

We sincerely regret that your experience did not meet your expectations, especially regarding the missed dates and unexpected costs. It's important to us that our customers feel respected and valued, and we apologize if you felt otherwise, particularly with the comments you mentioned. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

October 20, 2024

I was very disappointed at the outcome. Having to replace a leaking fuel tank that was missed the first time. I think Nissan should step to the plate and replace. More

by REBOWMAN1950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

We understand how frustrating it can be to deal with unexpected issues like a leaking fuel tank, especially after an initial inspection. Your feedback is valuable, and we take your concerns seriously. Please reach out to Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

October 20, 2024

Pinnacle Nissan is a great dealer where i take my car’s every time,nice people,good atmosphere. More

by diarose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ferary
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear you enjoy your visits and appreciate our team's atmosphere. Your satisfaction means a lot to us, and we look forward to seeing you again soon!

October 20, 2024

The service was excellent and fast. Friendly. The waiting area is nice and clean. Love the snacks too. More

by jackie7299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Jackie! We're thrilled to hear you enjoyed the service and our cozy waiting area. Our team works hard to make your experience great, and it’s wonderful to know you loved the snacks too! We look forward to seeing you again soon!

October 20, 2024

Big shout to John Destefano for providing an excellent service. Friendly and respectful and helpful to customer’s needs. More

by gab2317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Destefano
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing top-notch service, and it’s great to know that it made an impact. We appreciate your support and look forward to serving you again!

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