Pinnacle Nissan - Service Center

Service was completed in less time than anticipated. Very pleased with how I was treated by Service Rep Billy. Very pleased with how I was treated by Service Rep Billy. More

I got my oil changed and they forgot to put my oil cap back on so it smoked under my hood and smelled like burned oil inside my car from the air vents. And just made.a very big mess under the hood. back on so it smoked under my hood and smelled like burned oil inside my car from the air vents. And just made.a very big mess under the hood. More

It went smoothly, it would be nice though if Nissan had a shuttle service to Enterprise leasing and back. shuttle service to Enterprise leasing and back. More

Very friendly And made sure the service is explained correctly. I enjoyed the Customer Service correctly. I enjoyed the Customer Service More

Very good. Service completed in a couple of hours. I was notified a long the way. Service completed in a couple of hours. I was notified a long the way. More

Service was amazing and prompt. Even for a walk in customer. Got me in and out. Even for a walk in customer. Got me in and out. More

Very professional and understood my needs. I let them know that I was coming from Payson and had another appointment 10 miles away. They got me in and out quickly. I let them know that I was coming from Payson and had another appointment 10 miles away. They got me in and out quickly. More

I appreciate Dan he communicated a time frame for my oil change and gave me a report on my vehicle and will be back to fix soon. change and gave me a report on my vehicle and will be back to fix soon. More

Horrible experience. They epitomize the horrible experience of car shopping. Car salesman’s Max was the worst and I hope he is at the bottom of the barrel at this place. They epitomize the horrible experience of car shopping. Car salesman’s Max was the worst and I hope he is at the bottom of the barrel at this place. Car had a cracked windshield and scratch on the side. When asked to repair he asked if we had windshield replacement insurance and that it would cover a replacement. Um, no. He insisted they couldn’t do anything about the scratch. A frustrating part of it is he would immediately say, no, sorry can’t help with that without hesitation. No checking with a manager, nothing. When I discussed the scratch with the finance manager he stated he talked to the manager and they would buff that out for us. Neither of these issues were fixed within a month of purchasing the vehicle and Max even tried to use the windshield as leverage to get us to send in income verification documents. Of course once he got the pay stubs we never heard from him again. When I tried to follow up with the dealer I would get an automated voice system that just ran me in circles before hanging up on me. I followed up with Max and finally after several weeks I heard from the service department and they scheduled the windshield replacement. Max continued to insist they wouldn’t fix the scratch, so now I have to follow up with the finance manager. And we paid market value as of the car was I. Perfect condition. It’s clear Max and probably this dealership has no empathy for people. In retrospect, I should have told them to kick rocks and just waited for another Leaf meeting our specs to pop up somewhere else. More

Dan was great in getting myar in for an AC hose replacement. He kept me informed and my car was done on time. replacement. He kept me informed and my car was done on time. More