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Pinnacle Nissan
Scottsdale, AZ
972 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 973 reviews
July 21, 2004
Their finance departments are crooks in suits. I received the perfect car, at the perfect price. Then came the finance dept. I told them I did not want any extended warranties, due to the fact tha received the perfect car, at the perfect price. Then came the finance dept. I told them I did not want any extended warranties, due to the fact that I could buy the same warranty over the net @ a better price. Then they claimed that there was Low-Jack already installed on my 04 Armada and I had to pay $3,000 extra. I requested it removed and the finance dept. Said they couldn't. I went back to the sale manager in fury, and demanded the reason there was a Low Jack on my vehicle with out my consent. The sales manager told me there wasn't any on my vehicle extra that the sales dept didn't already disclose to me. I marched back to the finance dept. and told them I no longer want to purchase the vehicle, all of the sudden the $3000 came off my contract.<br><br>If you have any other questions regarding this matter <br>dan_abdel@yahoo.com<br> More
by armada
Employees Worked With
Max
February 06, 2004
Put American Racing wheels on my 99 Pathfinder. First time the wheels were balanced at Pinnacle the job was perfect, serviceman rode with me and showed me the computer print out for each wheel.<br>Second time the wheels were balanced at Pinnacle the job was perfect, serviceman rode with me and showed me the computer print out for each wheel.<br>Second time I brought the Pathfinder in for wheel balance, was told that wheels were incorrect for vehicle and was sold another set of wheels for roughly $800. Sold the first set for $100. I was very angry, took Pinnacle's decal off the vehicle and sold the vehicle. From all the problems and the other complaints on this website I doubt I will ever buy another Nissan. More
by TPBeach
January 16, 2004
Some of the people at Pinnacle are nice enough, but they failed to meet their committments on several occasions. For example, I purchased a used 2002 300i from them a few weeks ago and they failed to accur failed to meet their committments on several occasions. For example, I purchased a used 2002 300i from them a few weeks ago and they failed to accurately disclose the condition of the car. They claimed it was 'perfect' and 'like new' and it was not close. It had a broken driver's window mechanism, scratched wheel, broken interior trim, etc. In addition, RG claimed the car had all records, accessories and keys. It did not and they have never produced them nor have they compensated me for the oversight. To top all of this, the car was several days late on delivery due to some confusion at the dealership and shipper. This caused me to miss the car and have to spend more than $500 to fly back to meet the car at a later date. You guessed it. After a visit to Valencia BMW (very nice), the car is near perfect except for the scratched wheel and missing keys. Pinnacle has failed to respond to any recent communications and failed to assist in any way. Even the G.M. has offered no help what so ever. Overall, they do not keep their word, misrepresent their vehicles and do not do business fairly. I recommend finding another dealership. Email me for any additional information tarnold@yahoo.com . More
by tarnold
Employees Worked With
RG Gunderson, Phil Chavez, General manager
