Pinnacle Nissan

These guys are the worst guys some one can come across in a dealership. They do not have courtesy to talk to you just because they have good number sales going on the dealership. They are very good at try a dealership. They do not have courtesy to talk to you just because they have good number sales going on the dealership. They are very good at trying to cheat you. they don't know how WORST and RUDE the behaviour they have cultivated over time. They order you to choose the car you want to buy rather than leaving the choices for the car owner. They do try dictate terms to you like as though they are the best in the world and they are ruling the world. the manager whom i was dealing with did not even have courtesy to look at me and talk - when i cross questioned on him any NUMBERS that were quoted he spoke very rudely and reacted as though saying "GET OUT OF MY DEALERSHIP " kind of attitude. If you want to buy a new car - never go to these unethical rude dealers in this dealership. BUY what you want - NOT WHAT THEY DECIDE. More

DO NOT BUY FROM THIS DEALER!!!! OR ANY VAN TYLE DEALER! IF YOU DO MAKE SURE YOU READ ALL THE CONTRACTS THOROUGHLY! Sometime around Feb 2012 and started looking for a vehicle with new car salesman Vince IF YOU DO MAKE SURE YOU READ ALL THE CONTRACTS THOROUGHLY! Sometime around Feb 2012 and started looking for a vehicle with new car salesman Vince. After many hours of me trying to walk away they would not let me. I am a woman and went in alone maybe that was my problem. Anyways. I finally got a deal on a 2010 370Z Nissan dark gray roadster touring with the sport package and it only had 9k miles! So I went through finance and dealt with Ray Garcia. Went through all the paperwork he advised me to get tire protection for the tires of my car since run flats are extremely expensive! I have not had much luck tires so I agreed! I told them I was willing to put 4k down which I did and that included all the warranties and such. After 2 weeks they call me back and ask me to come in. I was told in order to get the deal done I would have to put down 6k down and the price of the car would change. At this time I was dealing with Ray Garcia and Mohammed his manager. They had directly told me nothing had changed just the amount down and price of the vehicle. (according to them they were working extremely hard and taking a huge loss to get me in my car) HAHAHHA! I TRUSTED what they had directly told me! So I signed :( Now I have about 17k miles in my car and guess what 2 of my tires are having issues. the rear driver tire and the front passenger tire! Now for one I do not drive like a maniac its really surprising that the tire would have this kind of effect soo soon. Anwyays I call Pinnacle Nissan Service Dept and I explained I had purchased a warranty for tire. They told me I had no warranty on my tires! Immediately I called the finance department and spoke w Laura. Ray and Mohammed were no longer in the company they went to Ford motors. She has to take out the first documents of the 4k deal and look through and it was there that I had purchased the additional warranty for the run flats tires. But on the second documents (6k deal) I signed to decline! I would NEVER have declined the warranty for tires! I am depositing more money down. That is very illogical. So Ken the customer service manager calls me back and tells me I declined on the second set of documents. I tried to explain what happened. He wouldn't have it and directly told me "don't you read the documents you sign?" In that case NO! I trusted Ray and Mohammed they seemed genuine in trying to help me :( Ken also mentioned the 6k the took off the car to make the deal work. I also explained to him I invested 6k myself. now I would like to know where exactly all that money went on!!!! They ABUSED my TRUST! Now I am shopping around for tires and they have completely made my life difficult. I am a single mother and they had no compassion. I had thought all this time I had gotten the deal of a lifetime. I was wrong. Make sure when they call you back the second time to come in and change the paperwork! WHICH THEY WILL!!!! READ EVERYTHING AND DO NOT TRUST ANYTHING THEY SAY!!!!!! I will NEVER buy a vehicle from any VAN TYLE DEALER AND NEITH More

A friend recommended Pinnacle Nissan. I enjoyed the experience working with Walter. He was very knowledgeable concerning the cars therefore very helpful. I will gladly recommend him as well as Pinnacl experience working with Walter. He was very knowledgeable concerning the cars therefore very helpful. I will gladly recommend him as well as Pinnacle Nissan. More

Friendly and honest. They worked hard to actually give me a great deal on a fantastic car. The entire experience was practically painless (except for the 100F plus heat, which made shopping the lot a swe me a great deal on a fantastic car. The entire experience was practically painless (except for the 100F plus heat, which made shopping the lot a sweaty challenge). I would definitely buy a car from them again - and that's saying a lot because I HATE buying cars. More

I contacted Pinnacle Nissan after seeing their inventory on line. They had the vehicle my wife and I wanted with all the options we wanted including the leather seats. I emailed the dealer explaining what on line. They had the vehicle my wife and I wanted with all the options we wanted including the leather seats. I emailed the dealer explaining what I wanted to spend and the vehicle we were interested in. Within minutes I received a reply from Joe Macke who explained since I was in Law Enforcement they had a special program called American Eagle Program which gives additional discounts for Miltary and First Responders. Joe advised the General Manager would be contacting me shortly. John Egizio then called me and explained the program, it sounded too good to be true, cops are always looking for the catch. But John and I set an appointment for the next day. upon arrival at the dealer I met with Joe who then introduced my wife and I to John, Joe gave him the information on the vehicle we were trading and the vehicle we wanted to purchase. John took us into his office and within minutes on him putting numbers into his computer he gave us the deal of a lifetime. I had done my homework and knew what my trade was worth, how much the current rebates were and the APR's my credit would get me. John figured in the American Eagle Program rebate needless to say a handshake later we purchased the vehicle total time was 30 minutes at this point. Joe then made sure the vehicle was full of gas, was washed detailed and looking great by the time we were done with finance, Joe took us on a tour of the service and parts department, showed us where to come when waiting for service and explained every thing about the new vehicle including setting up my wifes phone with the vehicle's bluetooth system. This took a while longer but start to finish we were on our way from the time we drove onto the Pinnacle Nissans lot to the time we exitted on to FLW was under 4 hours. Would I recommend Pinnacle Nissan to my friends, family and co-worked YES I would in a heartbeat. More

Less that 3 weeks ago we traded in our 2010 Sentra for a 2007 Hyundai Tucson, the Hyundai is a lemon and has extremely an dangerous Issue with the frame. We took it back into the service department and wit 2007 Hyundai Tucson, the Hyundai is a lemon and has extremely an dangerous Issue with the frame. We took it back into the service department and within a week the problem (obvious fish-tailing) on the rear of the car was worse than it originally was. Nissan Pinnacle will not accept the car back, they have offered to fix it again however since this would be second time within 2 weeks we told them that was not a option. Now, at this point we have NO car and Nissan Pinnacle is willing to sell us another car with our payments going from $310.00 a month to $400.00. Our Sentra is on their lot but they say the loan on THAT car is paid off so we can't have it back. DO NOT do business with this dealership. The manager Josh IS a typical USED car salesman. We are currently on our way back to Pinnacle Nissan trying to get our original car back. I will keep you posted. We intend to POST this review on Facebook and other websites in an attempt to alert others to the business practices of Nissan Pinnacle. If I had KNOWN the Hyundai was a lemon we wouldn't have traded for it in the first place. Please LEARN from OUR lesson! Before you have to go through what we are going through. More

I love this dealership so much that this is my forth car that I have purchased with them. Nice friendly staff. I won't buy from any other car dealership. that I have purchased with them. Nice friendly staff. I won't buy from any other car dealership. More

STAY AWAY FROM GABE FLORES HE LIES AND STEALS YOUR MONEY FOR SERVICE YOU DONT NEED AND THEN WHEN YOU REPORT HIM AND YOU TRY TO MAKE A APPT HE TELLS YOU TO GO SOMEWHERE ELSE AND THEY CANNOT HELP YOU. I TRIED FOR SERVICE YOU DONT NEED AND THEN WHEN YOU REPORT HIM AND YOU TRY TO MAKE A APPT HE TELLS YOU TO GO SOMEWHERE ELSE AND THEY CANNOT HELP YOU. I TRIED TO MAKE A APPT FOR SAT HE TOLD ME THEY HAVE NOTHING AND HE CANNOT HELP ME. I TOLD HI EVEN IF I JUST COME IN HE SAID NO. SO OF COURSE I KNOW HE LIES I CALLED BACK AND ROBERT HELPED ME GUESS WHAT THEY DO HAVE APPTS FOR SATURDAY SO I GOT ONE AGAIN STAY AWAY FROM GABE GABE GABE GABE FLORES I CANNOT STRESS THIS ENOUGHT!!!!!!!!!!!! HE IS A DEVIL IN DISGUISE PLEASE CHECK OUT POWER NISSAN IN CHANDLER EXCELLENT AND FRIENDLY AND THEY DONT SCAM YOU AND TREAT YOU WITH RESPECT AND DIGNITY. I WILL EMAIL AND TELL AS MANY PEOPLE AS I CAN TO STAY AWAY FROM PINNACLE NISSAN DO NOT DO SERVICE THERE OR BUY A CAR FROM THEM!!!!!!!! I AM BUYING A NEW 2013 ALTIMA AND IT WILL NOT BE FROM THERE I CANT WAIT AS SOON AS I DO I WILL BE HAVING BOTH MY CARS SERVICED AT POWER NISSAN CHANDLER EXCELLENT SERVICE THERE !!!!!!!! PLEASE READ THIS AND TAKE IT VERY SERIOUS AS I HAVE BEEN A CUSTOMER OF PINNACLE SINCE 2006 BUT NO MORE I AM DONE ANGLEA IS GREAT BUT SHE CANT KEEP CLEANING UP AFTER THIS IDIOT GABE AND NOEL IS GREAT IF YOU HAVE TO GO THERE I HIGHLY RECOMMEND NOEL VERY PROFESSIONAL AND WILL TELL YOU WHAT REALLY NEEDS TO BE DONE . HE IS A TRUE ASSET AND THE ONLY REASON I HAVE NOT LEFT THERE !!!!!!!!!!! More

The staff at Pinnacle Nissan was great. They went out of their way to help me find the an affordable vehicle that was right for me. their way to help me find the an affordable vehicle that was right for me. More

I CANT SAY ENOUGH TO THANK EVERYONE AT PINNACLE NISSAN FOR ALL THE HELP THEY GAVE ME. THEY WERE RESPECTFUL FROM THE MOMENT I WALKED THROUGH THE DOOR TO THE MOMENT I FINALIZED MY DEAL. I RECEIVED THE CAR FOR ALL THE HELP THEY GAVE ME. THEY WERE RESPECTFUL FROM THE MOMENT I WALKED THROUGH THE DOOR TO THE MOMENT I FINALIZED MY DEAL. I RECEIVED THE CAR I DREAMED OF HAVING. VINCENT HELMS WAS VERY PROFESSIONAL AND HELPED ME TO UNDERSTAND THE VEHICLE AND ALL THE OPTIONS. HE HELPED ME THROUGH THE WHOLE PROCESS WITH RESPECT OF MY SPECIAL NEEDS AND REQUIREMENTS. I TRUELY WANT TO SAY THAT THE GENRAL MANAGER JOHN EGIZIO TREATED ME LIKE A FRIEND AND TOOK THE TIME TO SEE ME EVERYTIME I VISITED THE DEALERSHIP. HE CALLED AND MADE SURE I WAS BEING TAKEN CARE OF SEVERAL TIMES. WITH ALL THE SPECIAL NEEDS I REQUIRED HE MADE SURE TO SEE THAT MY DREAM CAR WAS GONNA BE MINE. JOHN WENT ABOVE AND BEYOND TO MAKE SURE I WAS A HAPPY. I WILL SEND ALL MY FRIENDS AND FAMILY TO PINNACLE NISSAN. THEY ARE THE BEST !!! SINCERELY, DANETTE MORRISON More