Pinnacle Nissan

I was called almost on a weekly basis to come and buy a car from Pinnacle. Two weeks ago, I got 3 calls in 3 days to come to the Peoria Tent Sale. I went the 1st day of the sale. I was promised that I woul car from Pinnacle. Two weeks ago, I got 3 calls in 3 days to come to the Peoria Tent Sale. I went the 1st day of the sale. I was promised that I would not have a problem getting the car I wanted. When I found the car, a 2009 Murano, I went through their credit and finance process and left with the Murano. I traded in my car. My husband and I went to their Scottsdale location the next Saturday and signed all of the finance papers. Today, two weeks later, I get a call telling me that the finance dept. needed more information from me. When I questioned the man who called about what the finance dept. needed, he put me on hold, then came back and said that they wanted the car back! I have looked on several review websites and found out that this has happened to other people! More

My daughter and I bought a car here three weeks ago and was told that the paperwork was approved and the loan was good to go. They called the day before Thanksgiving asking for a recent pay statement sayin was told that the paperwork was approved and the loan was good to go. They called the day before Thanksgiving asking for a recent pay statement saying that they needed that and everything else went through. So we went today 11/24/12 at 11:00am to take the pay statements to them and they go oh by the way we need to change the loan so your interest rate, and car payment will change. They took away the military and all discounts that were offered to us on the day that we bought the car and they doubled the interest rate and car payment. They would not bulge on any of it. They lied to us and they asked for more money to put down as a down payment. When I bought the car I was so excited I showed all my family and friends. Now I have no car and no way to school, work and transportation for my grandma. They are horrible people and all they care about is themselves. They don't care about their customers all they tell is lies and they said the owner would agree to sell at the offer given to me at the time. Now they have gone back on their agreement and broke their deal after the paperwork and loan had been approved. Don't ever go here. The Finance department never explained to me about the loan wasn't approved, all he could talk about was his family and his pregnant wife, never about the loan itself. I am a college student and anyone trying to buy a car you make sure they explain to you and write everything down so you have it for your records. More

We bought 3 vehicles before which were good experiences. Now apparently something changed. They promised things to my wife and 2 friends that went their for the tent sale. All 3 left in new vehicles and wit Now apparently something changed. They promised things to my wife and 2 friends that went their for the tent sale. All 3 left in new vehicles and within a week all vehicles were returned. They will tell you get a low interest rate but then ask you to come back and try to make you pay 150-200 a month over what's agreed on. They lie way to much. If I wrote everything that happened the last couple weeks I would be here all day. Be very careful, they will make you feel like your getting a good deal when truth is they will have you resign. More

I had a wonderful experience buying a new car at Pinnacle Nissan. No hassle best price upfront. Will buy again from Walter P. Dolan- best salesman I have seen in a long time. Honest and to the point. Nissan. No hassle best price upfront. Will buy again from Walter P. Dolan- best salesman I have seen in a long time. Honest and to the point. More

I was at the end of the 3 year lease on my Maxima and just leased a Murano, both from this dealership. Great product and great people, easy to work with and very pleased with how simple they make the pr just leased a Murano, both from this dealership. Great product and great people, easy to work with and very pleased with how simple they make the process! More

My wife and I were invited into the dealership by one of the sales representatives to look into possibly downsizing our vehicle for a newer, more fuel efficient car. We were promised a "no pressure" sales e the sales representatives to look into possibly downsizing our vehicle for a newer, more fuel efficient car. We were promised a "no pressure" sales experience and things were good until the final financial numbers came back outside what we were willing to commit to. Once we rejected the offer, we were approached by 2 more sales reps who unsuccessfully tried to close us. Up to this point we were annoyed by the persistence, but understood it as their best efforts to make a sale. However, the final sales rep to approach us, his name is Josh, was rude, insulting and unapologetic. He would not take no for an answer and pushed my wife to the point of tears. Even as we were walking out of the dealership the General Manager approached me and instead of apologizing for an unnecessarily stressful and humiliating experience, he proceeding to tell me about "the new numbers" he was willing to work out. Completely unprofessional with no regard for the emotional wellbeing of their customers. We went to the dealership hoping to become repeat customers and left feeling like we needed to warn everyone we knew interested in purchasing a new vehicle to avoid this dealership completely. More

Eugene did an awesome job of allowing us to learn about the vehicles we were considering and educated us regarding the features and benefits of each vehicle. His friendly, informative and consultive demean the vehicles we were considering and educated us regarding the features and benefits of each vehicle. His friendly, informative and consultive demeanor allowed up to make a good decision as to which vehicle to buy without feeling "pressured" and we give our total buying experience two thumbs up. Thanks Eugene and supporting sales and finance managers for providing us with a great deal at all levels (pricing, financing and service plan), we are glad we did business with your dealership and will give you first consideration for our future vehicle needs. More

Walter gave total Red Carpet service and was the most considerate and efficient sales person I have ever purchased a vehicle from. He made buying a new care paineless and did the deal in a very reasonab considerate and efficient sales person I have ever purchased a vehicle from. He made buying a new care paineless and did the deal in a very reasonable amount of time. I did not have to spend the entire day at the dealer. He was able to get me the perfect car with everything I wanted and then some. Would recommend Walter Dolan to anyone with out hesating, he is the best. More

My experience with PinnacleNissan was fabulous. All employees made a clear effort to make this important investment a pure pleasure. Anyone that loves a Nissan should take the time to visit with this employees made a clear effort to make this important investment a pure pleasure. Anyone that loves a Nissan should take the time to visit with this establishment. Kudos to Pinnacle Nissan. More

If you are looking for a car, make sure you ask for Ashlie, she is very sweet and friendly. She is easy to talk with and she does want to deliver what you are looking for. Ashlie, she is very sweet and friendly. She is easy to talk with and she does want to deliver what you are looking for. More