Pinnacle Nissan

I went into the dealership trying to do a trade. I got the usual run around about how they needed to find a car to bury negative equity in. And find me something more in my price range. After about 2 ho the usual run around about how they needed to find a car to bury negative equity in. And find me something more in my price range. After about 2 hours of negotiating and me putting more down then i had intended, we found a car that was agreeable and was basically what i wanted. Stephon was the finance guy, and of course the minute i step into his office to get my paperwork done, he begins to tell me how i need to get this coverage and that coverage and the warranty is over. I finally got out of the dealership with my car and a price that i wouldnt exactly say was fair. But a week later i get a phone call from Stephon saying that "They couldnt find a bank to finance my loan at the rate they told me." so after doing research on my own i got approved with a credit union at the "Price" i thought we agreed apon the night i bought the car. I went in to settle everything only to find out that they changed the price of the vehicle and now i needed to go back and get a higher finance. I finally decided to just walk out and get my old car back.I had to fight with the accounting department to return the money i had put down. After waiting for another 2 hrs for them to see if they could maybe keep me in my new car, my old car was brought around front for me to take home. Well when inspecting the car to make sure everything was still ok i found that my back right tire was almost completly flat and i asked if they could explain why it was flat. I got the run around about how the car never left the dealership and that i most likly hit a nail 10 days ago when i brought the car in for trade. Even though they had fully inspected the car and nothing was wrong with it. I had to argue with Tim my salesmen who insisted that my car never left, even though they had a tent sale the previous weekend and. ALL preowned vehicles where not even on the lot." I got to speak with the general manager who came out and finally agreed to fix my car. All in all, it was a terrible experience and i dont recommend going to this dealership, they tell you one thing then turn around and flip flop everything just to make a quick buck. More

BEWARE! BEWARE! BEWARE! BEWARE! I filed a grievance against them with the BBB. I havent heard one positive comment about this dealer. I can relate to every one of these peoples nightmares! My husband a against them with the BBB. I havent heard one positive comment about this dealer. I can relate to every one of these peoples nightmares! My husband and I going throughh exactly everything everyone else is cpomplaining about. I bought a car that needed some minor repairs and were promised they would be taken care of, weeks later everyone is dodging us. Leading up to that they are VERY dishonest and they are VERY deceptive in their pricing. They never show you the bottom line price of a vehicle only the monthly payment. They dont even tell you what your interest rate will be. If you call them out on their game the berate you and surround you with 4 or 5 souless lying, dishonest sales people who pressure you unTIL you cave. I felt I finally got a reasonable price for my car but otherwise Id say STAY AWAY! Also the finance dept is horrible too! Yes the hidden costs, Im familiar. Also not one name metioned in any of these blogs are familiar and this morning I called the finance dept because I never got my payment book and the woman who answered the call acted like he never existed, she stated"there is nobody here by the name of Tim" I said I was pretty sure that was his name. She advised I was mistaking. Later in the conversation she slipped up and mentioned Tims name. They turn over employees like crazy. The foundation of their buusiness was built on lies and deception and they need filthy, unethical, losers to keep it alive!!!!! If you want quality go to Bell Honda. Great people. Go to the fleet dept. More

I had been doing plenty of internet homework to avoid the whole dealership hassle, with no results.. After numerous unanswered email requests, I decided to actually take a call from Steve with the result of whole dealership hassle, with no results.. After numerous unanswered email requests, I decided to actually take a call from Steve with the result of " I can't give you info over the phone or internet, you will need to come in." ( exactly what I wanted to avoid ). I agreed to go in due to the fact that all of the vehicles I was interested in where IN-STOCK. I arrived on time and waited about half an hour to be told that Steve was not going to be in.. The gentelman that had the dubious task of helping me ( Neal )took down my info that I had already gave to Steve.. We made our way to the lot to find one of the 15+ cars I would have settled for, to find that not even 1 was in stock.. Now Neal was very helpful with my extremely negative attitude, did not make me wait, or try to sell me anything that I didn't want.. Basically I think he was playing damage control from yet another upset customer. I don't know why I'm supprised at my outcome, as I have only had one good car buying expierence in the last 10 years @ Midway Nissan. More

Chris Cady was extremely rude, Martin Peters should be ashamed of his dealership and the way that they treat their customers. Our overall experience was awful and the "we owe" that we were given and promi ashamed of his dealership and the way that they treat their customers. Our overall experience was awful and the "we owe" that we were given and promised was never taken care of. Martin Peters guarantees customer satisfaction, but does not follow through with this promise. More

Terrible dealership. Worst experience I have ever had at a car dealership. Had a scheduled and confirmed appointment with Jeff Kerns and he never showed up. We were coming from 150 miles away and were the a car dealership. Had a scheduled and confirmed appointment with Jeff Kerns and he never showed up. We were coming from 150 miles away and were there for 2-hours and he never showed. The used car he told us about never even existed at the dealership and they tried pulling the bait-and-switch of a more expensive car with less options. Also the payments the sales person was calculating was $40/month higher than the true calculation - - beware of hidden costs and add-ons with Pinnacle Nissan. More

In Feb 07, we purchased a brand new 07 Nissan van from this dealership. The van is awsome, no problems. The sales woman AMY FERRILY, was nice to us while we were there. When we got home, we double ch this dealership. The van is awsome, no problems. The sales woman AMY FERRILY, was nice to us while we were there. When we got home, we double checked the contract to make sure they did not charge us for anything we did not agree on and guess what, they DID! We called AMY and she blamed someone else and then she stopped answering her cell phone or returning our calls. We contacted TODD GREENBURG THE DIRECTOR FOR NEW CARS and this guy is an idot. He is very, very RUDE and was of no help. After we told him AMY lied to us and we did not agree on any EXTRA STUFF he basically told us too bad you signed the contract and he stopped returning our calls. The next IDIOT we delt with is CHRIS CADY, he is just like the other ones. A LIER who doesn't return phone calls. So if you are in the market for a NISSAN, STAY AWAY FROM THIS DEALERSHIP! We are in the process of filing a complaint with the B.B.B. and we will see how that goes. T More

I bought Murano from them (it was second car I ever bought; first car buy was with help of my friend). They re-printed contact in finance department almost dozen times. Each time they either told me th bought; first car buy was with help of my friend). They re-printed contact in finance department almost dozen times. Each time they either told me that they forgot to include price of Automate ($600), or Tire pressure indicators (hundreds $$), or safety print on windows. I was so tired that I signed contract just to get home. Next day I read contract and found that they included ~6000 over what the price we agreed on. Will never buy from them. Liars! Bad service! More

Finance Department is full of liars. They high pressure Finance Department is full of liars. They high pressure you to buy warranties and add ons that you don't want, then lie to you about their cost. If Finance Department is full of liars. They high pressure you to buy warranties and add ons that you don't want, then lie to you about their cost. If you try to get a refund, they lie again, and even have you speak to someone who gives you a false name and title. Liars, liars, liars. I will never do business with them again. More

This is buy far the worst experience I have ever had with a dealership. It was not so much the salesman but the finance department. I found a car I wanted and was ready to buy, filled out all of the paperwor a dealership. It was not so much the salesman but the finance department. I found a car I wanted and was ready to buy, filled out all of the paperwork etc. For the following 3 wks I got nothing but the run around on my financing-1st they said I was approved, then they told me I wasn't, then they said they submitted the wrong pay (I was told the copys of my paystubs were misplaced) so they just estimated what I made, which was less then what I actually make, so I had to bring my paystubs back in. Then they said I needed a cosigner (which I have never needed the last 2 times I bought a car) then they said I didn't need one. . and on and on. I don't think I dealt with the same person once during any of this and no one seemed to know what was going on. Finally I told them to forget it and that I no longer wanted the car. I went to return the car and pick up my trade-in. . . the stereo out of my trade in was missing! had to wait 3 days before it was returned! Needless to say I bought my car from another dealership which was much more professional and in the end, ended up with a car I love. Bottom line- From my experience with Pinnacle Nissan, I will NEVER buy a car from this dealership nor recommend them to anyone. More

Mislead and flat out lied to my 21 year old son regarding the purchase. Told him he had to buy the car as he signed the worksheet and then pushed him to take it home so he had possesion. He really regarding the purchase. Told him he had to buy the car as he signed the worksheet and then pushed him to take it home so he had possesion. He really was not planning to buy ta car and was just looking. he was unable to reach us as we were out of town. The next day we went in and talked to Dave to remove the warranty and other items Shawn was told he would not be charged for. they shook our hands and said as it had not been sent out yet, they would rewrite it and have son sign it the next day while he sat around waiting for them to detail and fix a chip. Dave hid all day. they put it through with everything on it. Cancelled warranty, now found out I have to get the check from Pinnacle. Now they just hide. Son learned a lot. NEVER GO TO PINNACLE!!! More