Pinnacle Nissan

True CAR SALES MAN- higher prices than other places in the valley, do not recommend. They did not try and work with my price at all, they pulled all the sales tricks and they shouldn't have even shown we the valley, do not recommend. They did not try and work with my price at all, they pulled all the sales tricks and they shouldn't have even shown we the car they did as they knew my budget! Not a good place to work with! More

Without getting too lengthy in a comment, I just want to say that my husband and I feel that the salesmen invoved in our transaction were very dishonest in the overall sale of our new car. FOR US BUYING A C say that my husband and I feel that the salesmen invoved in our transaction were very dishonest in the overall sale of our new car. FOR US BUYING A CAR IS A HUGE DEAL, WE GET A NEW ONE ABOUT EVERY 10 YEARS. It is true that if you do not watch them like a hawk you WILL get ripped off for fees that should not even be offered for such a transaction. They got my husband to sign off on an extended warranty $2995.00 and two other exhorbatant fees, tire warranty $580.00 and GPS tracking $1700.00, that he was not even aware of, (I know but is was really late and we had been shopping since 8am that day and signed contract at 10pm)The added amount came to over $5275.00. When I realized that my husband had signed off on these ridiculous services, we contacted the dealer less than 12 hours later and on a Sunday to make sure before the loan went in to take these charges off. They informed him that they had already gone in and it was going to take 6 mo to get his money back. It took him hours of standing around the dealership to even get that response. We got the finance companies number and called them and they had not even recieved the paperwork on the car. All they had to do was tear up the original contract and write a new one, for some reason they were lying to us, or they were too lazy to make it right. Obviously they do not understand the right of recision law and are damn lucky we kept the car. So buyer beware, I guess they feel they are entitled to someone elses hard earned money and only have to shmooze up to you for a sale. Oh and when we got home I realized that one of the car mats was missing, I called to perhaps see if the car washer had accidentally left it when they cleaned the car since I did check before I bought the car and it was there. They quickly emailed me back and made sure they informed me that the car was an as-is car. So make sure if you deal with these bums watch your fine print and make sure that you are getting everything that you agreed upon...BUYER BEWARE!!!!!! More

We went in to purchase a used car at the end of the year. Went through the usual 2-3 hour back and forth on the price of the car and the amount we would get for the trade in. Eventually agreed to a price on Went through the usual 2-3 hour back and forth on the price of the car and the amount we would get for the trade in. Eventually agreed to a price on both but were surprised when the detailed pricing with fees came back with an entry for Zaktek for $297 as a permanent entry on the form. Told the salesperson we would not pay this and Pinnacle would not back off and said it was mandatory. We expressed that we thought this was a "sleazy" hidden fee. Sounds like this is pretty common experience and the dealer tries to wear you down and then get customers to accept this $297 fee just so they can finally get out of there. The saleman said, "after all this, you would walk on a deal because of $297?" We did and will not be back to Pinnacle Nissan. More

Everyone we were working with at Pinnacle Nissan was great! The one thing I would suggest is please simplify the forms and not have it take so long. If someone at Pinnacle is reading this please send us great! The one thing I would suggest is please simplify the forms and not have it take so long. If someone at Pinnacle is reading this please send us some business over to High Life Auto Rental. Thanks for a great deal! More

I went into Pinnacle to "shop" for prices and get out as soon as I could! WOW, was I impressed!!! We were greeted by Anthony, an older gentleman, who was very nice and concerned about what my wife and I wan soon as I could! WOW, was I impressed!!! We were greeted by Anthony, an older gentleman, who was very nice and concerned about what my wife and I wanted. He showed us options and colors all the while putting up with our position on shopping and leaving. We were offered a test drive, by ourselves, and my wife agrees this was nice. After we got back to the dealer, Anthony meet us with bottled water and a friendly smile. I proceeded to tell him that we wanted the best price and no 'TATICS'. He introduced us to Dave Clarke and reiterated we didn't want to waste time. Dave was very polite and said he'd be right back. My wife and I both thought; Here we go!! To our dismay, Dave came back with two options on how we could purchase or lease a car. He printed out the information for us and said that if he could do anything else, let him know. My wife and I said thanks and we parted company. We then proceeded to take our "price" and shop as we intended. We did our shopping and quickly figured out were we would make our purchase. Pinnacle made an impression on how we wanted to be treated and allowed US to make the decision. Thanks to Anthony and Dave, we will certainly refer our family and friends to Pinnacle! More

To Prospective Buyers: On September 5,2009 I went in To Prospective Buyers: On September 5,2009 I went in to Pinnacle Nissan and was greated by Luis Chuez. Mr. Chuez directed me to the Nissan Coupe 20 To Prospective Buyers: On September 5,2009 I went in to Pinnacle Nissan and was greated by Luis Chuez. Mr. Chuez directed me to the Nissan Coupe 2009 model I was interested in and after I mentioned it did not have all the features, he contacted Ms. Anthony who advised me she would accomodate me, and provided me with a confirmation receipt for my records. Past experiences have not been as pleasent and I am happy to be able to share a great experience. Most individuals complain of unfair pricing and having to deal with hidden costs. Based upon my experience I can say that their were no hidden costs and anything that I did not understand or had a concern about, they were more than willing to review with me. The finance department offers you many options to chose from and they are not obligated or put on agreement unless you choose. The price I agreed upon is the price I am paying in addition to other options I chose to add including gap insurance, and other warranties which were explained in detail by Mr. DelValle. All of the employees who I had to pleasure of coming in contact with were very helpful and willing to provide me with anything I needed. I strongly recommend this dealership and hope more individuals who have an extradinary experience come forward. Thank you again, Ms. Asunsolo More

i bought a car from pinnacle nissan a couple weeks ago and i feel that i got a good price for it. Shaun Wilkus was very delightful to do business with. He didnt pressure me to buy he presented me with ma and i feel that i got a good price for it. Shaun Wilkus was very delightful to do business with. He didnt pressure me to buy he presented me with many options to choose from (down and monthly payments) Finance department was quick and accurate, i drove away with my new car within 3 hours from stepping foot into the dealership. Will definitely do business with them again! More

They were very dishonest and the price went up and down They were very dishonest and the price went up and down a couple times and when i agreed to a price they offered it went up again. They tri They were very dishonest and the price went up and down a couple times and when i agreed to a price they offered it went up again. They tried to tell me the car was going to auction tomm so if I wanted it I better get it now. Bad service and a horrible experience. I would never go back. More

Pinnacle Nissan is ran by a bunch of liars. The customer service is terrible and they will lie to you about everything. The sales and finance people are very SHADY. Beware of the deals they offer with the p service is terrible and they will lie to you about everything. The sales and finance people are very SHADY. Beware of the deals they offer with the purchase of their vehicles. I was promised something and it has now been well over a month. They said they would get it taken care of and when I called back they said this person who was handling my deal was no longer with the company. No one called to follow up with me. They said they would find out and call me back. No one called be back! Then when I called back three days later they had the nerve to tell me very rudely and condescendingly that I had been calling every day and that these things take time (again lies!). When I told them I had already been waiting a month and that enough was enough he said the item was only for new cars but they were still giving it to me on my used vehicle (another lie). Again I had to correct him and tell him it was clearly posted on Autotrader.com for my vehicle specifically. Then he goes on to say he has only worked there a month so he did not know, yet he felt it was ok to accuse me of something he clearly knew nothing about! I still don't have what was promised to me and I am planning on filling a complaint with the BBB (which they currently have 62 complaints filed against them) Worst customer service ever. I would strongly caution anyone even considering going to Pinnacle Nissan to purchase a vehicle. DON'T DO IT! More

I built a Murano on line with Nissan and they emailed my request for a quote to Pinnacle. I have not heard a thing in a week. Nissan asked if I got a quote and I advised NO. I also emailed Pinnacle twice request for a quote to Pinnacle. I have not heard a thing in a week. Nissan asked if I got a quote and I advised NO. I also emailed Pinnacle twice looking for a quote with no answer yet. Guess they don't want my business. More