Pinnacle Nissan

I bought a fully loaded Maxima last Monday at Pinnacle. My salesman, Nick, was extremely knowledgeable, friendly and patient with us. He made our experience completely hassle-free and we also got a great My salesman, Nick, was extremely knowledgeable, friendly and patient with us. He made our experience completely hassle-free and we also got a great deal on our trade. Cookie was equally helpful to us and had a clear answer to all of our questions. We also met the general manager while there. Alex stopped by our table as we were finishing our purchase and introduced himself giving us his card with a request to contact him for any reason. I was very impressed that he would take the time to do that, as he went around meeting the many customers that were there. Having purchased 16 vehicles so far in my lifetime, I can honestly say that this last experience was the easiest and most comfortable to date. i strongly recommend this dealership. More

I went to Pinnacle Nissan today to look at a used murano. Eric and Bill worked the numbers out, and made it really affordable for me. The place was clean and everyone was freindly. I was surprised that it wa Eric and Bill worked the numbers out, and made it really affordable for me. The place was clean and everyone was freindly. I was surprised that it was such a easy process to buy a car from this dealership. I have bought cars at other places and it was never this easy. More

ill keep this short and sweet. BRUCE WEISS AND MIKE MCKENNA are THE biggest liars and scammers i have EVER met in my life. i cant speak for anyone else there, but if you are unlucky enough to get eithe MCKENNA are THE biggest liars and scammers i have EVER met in my life. i cant speak for anyone else there, but if you are unlucky enough to get either of these creeps, ask for someone else or LEAVE. you will thank me later! worst new car buying experience i have EVER had. to the owner of pinnacle nissan: did you really hire these people? ANd i guarantee you these past few reviews here giving pinnacle nissan 5 stars are pinnacle nissan employees. More

I bought my altima here. I spent 3 hours at the dealership trying to make up my mind (and my husband's) on what kind of car we really wanted. Our salesman was friendly and courteous and totally de dealership trying to make up my mind (and my husband's) on what kind of car we really wanted. Our salesman was friendly and courteous and totally dedicated to our needs. His manager was equally courteous and gave us a quality experience, never felt pushed or forced into anything, just educated. I will most definitely recommend Pinnacle to my friends and family. More

We went to Pinnacle Nissan last weekend to trade in my wife's piece of junk car and get something a little bigger and nicer. They had some really nice used muranos online, so I sent in a request after wor wife's piece of junk car and get something a little bigger and nicer. They had some really nice used muranos online, so I sent in a request after work at around 7pm, Bill the sales guy got back to me in MINUTES, I was shocked. Very friendly and we got the credit check out of the way online as well... when we went in, Bill gave us (& the kids) popcorn and bottled water. Steve is his manager, and also very friendly. we went to pinnacle when we were looking for our previous car, but we we ended up buying our car from a guy online only to later find out it was wrecked before (what a mistake). Steve gave us a car-fax that shows if it ever was wrecked, how many owners, even showed some of the service done to it. Speaking of last time... they remodeled inside, it looks really nice. We met the new big boss Alex, we don't think he was the owner, but he was definately in charge and took time to check in us. Overall, my opinion is go online and send in a request. We expected to spend all weekend buying a car, but since I sent in my internet request on a Thursday, we had a lot of the stuff out of the way. We walked in the next Saturday morning at about 10 and was driving our new (well, new to us) murano by 1. What a relief! I read some of the negative comments on here and I don't think they are talking about the same place. More

The deal I got on my Maxima was better then any other dealer in town. My sales person and his manager new I was on a time restriction when I came in, and had all the paperwork ready. After the purchase dealer in town. My sales person and his manager new I was on a time restriction when I came in, and had all the paperwork ready. After the purchase they have continued to answer my questions. I will refer all my friends to Pinnacle Nissan More

The ABSOLUTE WORST EXPERIENCE EVER! It would appear that the word Honesty has never entered into this dealerships vocabulary! Stear Clear of them. Complete frustration from beginning to end! They just wa the word Honesty has never entered into this dealerships vocabulary! Stear Clear of them. Complete frustration from beginning to end! They just want your money they are not interested in "service" of selling you a car in an HONEST way. More than 12 people I worked with, for someone to finally just say we can not make this happen after a week of working with complete incompetent individuals! If you are interested in waisting time this is the dealership for you. RUN AWAY! lots of other dealers to work with that are QUALIFIED to deal with a consumer! More

Pinncle Nissan are so nice.I read some of the other reviews and I dont believe its the same dealership.Our salesperson knew everything about the car and showed us how everything worked.They gave us a f reviews and I dont believe its the same dealership.Our salesperson knew everything about the car and showed us how everything worked.They gave us a fleet price and then had me ring the gong which was really cool.I would recommend this dealership to my family. More

I wish that i had read all the negative reviews before going into this place. I should have gotten the clue from the salesman when he said within 5 minutes of me being there that "we have a bad rep, but w going into this place. I should have gotten the clue from the salesman when he said within 5 minutes of me being there that "we have a bad rep, but we are trying to get better"(bruce). let me tell you, its painfully said to see a grown man like him lie and scheme the way he did. plus the guy didnt have a clue about the vehicle he was selling, nor did he know what options were standard on the vehicle. then when you tell him that it is supposed to be included in the base vehicle he gets all pissy and says ok then ill throw it in. gee thanks bruce for throwing in an item that is SUPPOSED to be there. i could go on about this guy and his pathetic attempts at making you feel like he cares about you as a customer, and you know what, i will. i mean when he keeps saying to you how much money he is personally making or losing on a deal, well come one, a little professionalism please. oh and please guy, save your BS lines like "its all about you", "my middle name is service", "leave it to me" etc etc blah blah, i could see right thru it. do people actually fall for that crap? now if you somehow make it past the saleman and get into financing and you happen to get mike m, RUN. this guy is without question THE biggest scam artist and liar i have EVER had the displeasure of meeting. after spending less than 5 minutes listening to this guy i had to get up and leave. after making it past his army of puppets (yes the salesman are mere puppets for the finance managers) and other finance managers who look like they just graduated high school, i was gone from that place faster than usain bolt running the 40. ill find my armada elsewhere thank you. i give pinnacle 1 star only for selling nissans. and please, get rid of that "pinnacle promise", its a complete joke. heres my own "promise"... i promise to tell everyone i personally know and every website that i can write a review on how terrible pinnacle nissan is! More

By far the most awful experience I've ever had with a car dealership. I would like to name the salemen I worked with but then this review probably won't get posted. The first guy I dealt with NEVER gave me dealership. I would like to name the salemen I worked with but then this review probably won't get posted. The first guy I dealt with NEVER gave me straight answers to the important info I needed to know like what is the money factor? What is the cap cost? Residual value? Would never give me any facts at all! He would just call me 3 times a day being very pushy saying just come in and we'll give you a real whacked out deal! Well I did go in and they offered me a $565/month lease on a $23,000 car! And they didn't back down much from that. Also every word that came out of his mouth was a lie. For example he said that Pinnacle has the only manual transmission 2010 Altima Coupe in the Western U.S. so it could not be discounted. Well I checked Nissan's inventory and there were at least 10 manual transmissions in Phoenix alone. I told them I wanted to deal with someone else so they gave me a different guy to work with. He was not much better, and trust me I've never had to do this before (switch salesman). Finally after all the time I wasted with these jokers I decided to go with Midway Nissan which was a much better experience, albeit 10 miles further. Now to the worst part. When I started dealing with Midway I told them my credit was already approved through Pinnacle Nissan. The first rep from Pinnacle and the Sales Manager (I checked with him also to make sure) told me my credit was 'good to go' after doing the whole credit application process. I just moved from Canada and have brand new credit in the U.S. which makes me a unique application, even though I have good credit in Canada. Midway verified with Nissan Finance and nobody from Pinnacle even contacted Nissan about my credit app! So basically they just wanted to get a deal done before even checking my credit. Obviously they are all trained the same way to sell cars. I will be contacting the BBB about these guys because I am completely disgusted with their shananigans! Through all my years of experience in buying cars from dealerships I have never seen anything even close to how these guys do business. In the end I got a good deal from Midway and it was quick and painless. Do yourself a favor and NEVER deal with Pinnacle!! More