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Pinnacle Nissan
Scottsdale, AZ
1,220 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,220 reviews
November 21, 2016
FANTASTIC I was referred to Nissan by a friend. I met sales consultant Michael Galindo. He was courteous, kind, fast and knowledgeable. I would recommend him to I was referred to Nissan by a friend. I met sales consultant Michael Galindo. He was courteous, kind, fast and knowledgeable. I would recommend him to all of my friends and family. He made my experience unbelievable. He has a great personality and great attitude. It was a pleasure working with him. Micheal would be an asset to any dealership. Thank you Michael for personalizing my awesome experience with you and Nissan. Lisa Isaac Happy Customer More
by happy customer
Employees Worked With
Michael Galindo
November 19, 2016
New car purchase Best experience I've ever had in the purchase of a new car and I would recommend this dealership the knowledge of the sales staff was excellent Best experience I've ever had in the purchase of a new car and I would recommend this dealership the knowledge of the sales staff was excellent More
by Johng55
Employees Worked With
Joe Halley
November 17, 2016
Staff Excelled Customer Services I can't say enough thank yous to the many service department team that took care of my Nissan Rogue. Having had difficulties dealing with other dealer I can't say enough thank yous to the many service department team that took care of my Nissan Rogue. Having had difficulties dealing with other dealerships I know when I say that these seevice team excelled at their job. They accommodated my car and had me out with my car in less than 2 hours. Way less time that what I was quoted. They were attentive and happy to assist. More
by KM2016
Employees Worked With
Eric
November 17, 2016
Exceeds expectations I have been bringing my cars here for years. Consistently efficient, courteous , dependable. The service department is outstanding . Noel Estrada an I have been bringing my cars here for years. Consistently efficient, courteous , dependable. The service department is outstanding . Noel Estrada and the team have helped me out for years! More
by Bak
Employees Worked With
Noel Estrada
November 17, 2016
Always Excellent Our recent visit to the service department was excellent as usual. Noel Estrada always takes an interest in our concerns and time availablity. Problem Our recent visit to the service department was excellent as usual. Noel Estrada always takes an interest in our concerns and time availablity. Problems are solved completely and efficiently, and we sre on our way. Many thanks once again. More
by ctpart
Employees Worked With
Noel Estrada
October 29, 2016
Bought a damaged care and the dealer says "sorry" My experience with Pinnacle Nissan started out well. I liked the car, I loved the sales person...very helpful and not pushy...helped me find what I wa My experience with Pinnacle Nissan started out well. I liked the car, I loved the sales person...very helpful and not pushy...helped me find what I wanted to see. That is where it ended. I noticed a couple of small things when checking out the car...the window made a noise when you rolled it down...the electric lock on the drivers door seemed to stick. It was under 36000 mi, so I was told it would be covered under the bumper to bumper warranty. I purchased the car and waited until my first oil change to do the repairs. When I took it in, the dealer said the repairs are not covered because the car has been "hit". Pinnacle told me there was no damage when I purchased it! I called them 6 times each time being told they would call me back. The end result...."sorry we didn't know"..."The car fax was clean"....."bring it in and we will see what we can do, but we can't promise anything". I live 40 miles and work for a living and they can't check it out on Saturday. The even offered to "give me a good trade in". What? I understand that maybe they didn't know...and I am reasonable...but it was a mistake STAND BEHIND WHAT YOU SELL. Bottom line, do not expect Pinnacle Nissan to stand behind you and do what is right. I had a similar incident years ago and they make the transaction right. I paid a fair price for a vehicle that had never been in a wreck (maybe a little more, but it was what I wanted). What did I get.....a damaged vehicle that needs repairs and a "we didn't know". More
by Brandmar
Employees Worked With
Multiple
October 19, 2016
customer service Today I went to this dealer, 17 mikes, as my 2014 Murano had the tire indicator light on. Did this as the tires have Nitrogen in them. When a servic Today I went to this dealer, 17 mikes, as my 2014 Murano had the tire indicator light on. Did this as the tires have Nitrogen in them. When a service person came out I explained the issue. He said I can just add regular air to them. That I can go to any Discount Tire place. Ok. He didn't even offer to have the tires checked & filled. WOW guess the customer service isn't there. More
by Bill727
Employees Worked With
unknown didnt get name.
October 07, 2016
lack integrity Had a.complaint and.was transferred to another dealerships phone. Pinnacle Nissan is a stellar example of how not to treat people. Avoid at all cost Had a.complaint and.was transferred to another dealerships phone. Pinnacle Nissan is a stellar example of how not to treat people. Avoid at all cost More
by pissed and wont go back
Employees Worked With
Tom
October 06, 2016
Harassing sales I purchases a Nisan Murano 3 years ago. The sales experience was relatively but nothing exceptional in terms of service. Unfortunately since then I I purchases a Nisan Murano 3 years ago. The sales experience was relatively but nothing exceptional in terms of service. Unfortunately since then I continue to receive multiple sales calls. Usually in the evening or weekend mornings. Despite asking to be on a no solicitation list the calls keep coming, sometimes twice a day. There are plenty of Nissan dealers in the world so don't waste your time at this one. More
by Dr.P
Employees Worked With
Multiple
August 18, 2016
Excellent buying experience! Had contacted the dealer and was introduced to Michael. He made my experience easy and no pressure. If I had to purchase an other vehicle I would only Had contacted the dealer and was introduced to Michael. He made my experience easy and no pressure. If I had to purchase an other vehicle I would only use this dealer and salesperson. Any women going in alone would feel at ease with the professional way Michael treated me, as well as Art in finance. Who's care and concern for my spouse who wasn't able to make it inside to sign the paperwork, they came to us. What an overall excellent experience! Anyone looking for Nissan go here first!! Thank you Michael for making this so easy! More
by Kim2016
Employees Worked With
Michael in sales and aArt in finance
