Pinnacle Nissan

Very professional and understood my needs. I let them know that I was coming from Payson and had another appointment 10 miles away. They got me in and out quickly. I let them know that I was coming from Payson and had another appointment 10 miles away. They got me in and out quickly. More

I appreciate Dan he communicated a time frame for my oil change and gave me a report on my vehicle and will be back to fix soon. change and gave me a report on my vehicle and will be back to fix soon. More

1. Sales rep poorly trained. Didn’t know how dealer prepped cars or what was included. We wanted a cheap car for one of our kids. 2. Floor manager lazy and doesn’t understand customer service. Vehicle prepped cars or what was included. We wanted a cheap car for one of our kids. 2. Floor manager lazy and doesn’t understand customer service. Vehicle we were purchasing was in service. When we asked how long it would take after waiting over an hour, he said “I don’t know.” I asked him to call back there and find out. He said he didn’t know who to call. I said, “ok let’s walk back there and find out!” So we walked back to service. He just didn’t care. I mean did I have to take leadership and do his job? 3. Service was supposed to put new tires on our purchase. One of their two tire machines didn’t work so it took longer than stated. Then the “new” tires were some no name brand I never heard of. We went straight to Discount Tire to replace them and Nissan apparently over-tightened the lug bolts because the tires could not be taken off. 4. Nissan plays this game where they force you to do some bogus internal detail and ceramic coating for over $1,000 we absolutely didn’t want or need. 5. Finance - Johnny Gomez is very nice while ripping you off. On a used car, less than $15,000 price, he told us for “just $20 more a month” we could have a warranty. What he doesn’t tell you is that it costs almost $4,000 on top of the $20 monthly cost. Such a scam. Try to slide that in without noticing. When I confronted him, he offered cheaper alternatives. When I was clear I didn’t want anything, his attitude soured. After finishing signing, he stormed out like a child and didn’t even say thank you or good bye. This is why people hate and distrust car dealerships. They are poorly trained, lazy, and deceptive. Sad thing is, never owning a Nissan, we were impressed by their new models and were actually interested. Not any more. We will ever come back to Nissan. When you treat customers horribly and try to scam them, you lose. More

I got my oil changed and they forgot to put my oil cap back on so it smoked under my hood and smelled like burned oil inside my car from the air vents. And just made.a very big mess under the hood. back on so it smoked under my hood and smelled like burned oil inside my car from the air vents. And just made.a very big mess under the hood. More

Horrible experience. They epitomize the horrible experience of car shopping. Car salesman’s Max was the worst and I hope he is at the bottom of the barrel at this place. They epitomize the horrible experience of car shopping. Car salesman’s Max was the worst and I hope he is at the bottom of the barrel at this place. Car had a cracked windshield and scratch on the side. When asked to repair he asked if we had windshield replacement insurance and that it would cover a replacement. Um, no. He insisted they couldn’t do anything about the scratch. A frustrating part of it is he would immediately say, no, sorry can’t help with that without hesitation. No checking with a manager, nothing. When I discussed the scratch with the finance manager he stated he talked to the manager and they would buff that out for us. Neither of these issues were fixed within a month of purchasing the vehicle and Max even tried to use the windshield as leverage to get us to send in income verification documents. Of course once he got the pay stubs we never heard from him again. When I tried to follow up with the dealer I would get an automated voice system that just ran me in circles before hanging up on me. I followed up with Max and finally after several weeks I heard from the service department and they scheduled the windshield replacement. Max continued to insist they wouldn’t fix the scratch, so now I have to follow up with the finance manager. And we paid market value as of the car was I. Perfect condition. It’s clear Max and probably this dealership has no empathy for people. In retrospect, I should have told them to kick rocks and just waited for another Leaf meeting our specs to pop up somewhere else. More

Dan was great in getting myar in for an AC hose replacement. He kept me informed and my car was done on time. replacement. He kept me informed and my car was done on time. More

Me gusta el servicio que dan es muy bueno y son muy amables con los clientes me gusta el servicio amables con los clientes me gusta el servicio More

Friendly service, friendly staff! I had confidence the job was done correctly the first time. I had confidence the job was done correctly the first time. More

Good friendly service But check air pressure on tire rotation. Disappointed came in low and same going out rotation. Disappointed came in low and same going out More

Very friendly, responsive, prompt, accommodating. Always answer right away and give their direct numbers to make it easier to reach them when my car is with them. Service is always spot on. Appreciat Always answer right away and give their direct numbers to make it easier to reach them when my car is with them. Service is always spot on. Appreciate their reminders. They even called to tell me about a recall. That’s a first. More