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Pinnacle Nissan
Scottsdale, AZ
1,220 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,220 reviews
February 26, 2017
Beware added fraudulent charges! Watch carefully as Pinnacle Nissan will bamboozle you with bewildering paperwork. I believe Pinnacle Nissan systematically charges customers for unwan Watch carefully as Pinnacle Nissan will bamboozle you with bewildering paperwork. I believe Pinnacle Nissan systematically charges customers for unwanted, undisclosed, and undelivered items, burying them within undecipherable documents or not listing them at all. In a high-pressure, late-night, used-vehicle sale, Pinnacle Nissan charged me for four such items, totaling $1,614. After many months and letters, Pinnacle Nissan offered to refund me in full for its fraudulent charges in exchange for a non-disclosure agreement. To me, that is an admission of guilt--and a demand to buy my silence so that these fraudulent charges can continue with other customers. I declined to sign in order to preserve my right to publicize this underhanded business practice. In my case, the items were: * $325 for "Door edge guards" - not installed * $595 for "Window tinting" - CARFAX shows was done for car's first owner * $399 for "Zaktek" - appears to be obligatory (boldly pre-printed on contract) * $295 for "Nitrogen kit" - not mentioned or explained. $1614 total Except for a bold line item for Zaktek, none of these items appeared on the contract. I found them later in tiny print called "dealer added accessories" only on an early rough estimate of car payments which I was told to ignore. After I filed a complaint with the Attorney General, Pinnacle Nissan offered to refund the full $1,614 -- but required that I sign an NDA. I refused but offered to sign a release for payment in full. Pinnacle Nissan owes me $1,614; the company must pay without requiring anything from me. If I want to warn potential customers based upon my experience, I preserve that right and will not "sell" it for $1,614. This would be a good class action law suit if only I could find others with the same situation. More
by DisgustedConsumer
Employees Worked With
Chris Scott
February 09, 2017
Wonderful service Brought my car in for my first oil service and was pleasantly surprised by the extra care Seth, my service guy, took to make sure my vehicle was done Brought my car in for my first oil service and was pleasantly surprised by the extra care Seth, my service guy, took to make sure my vehicle was done on time and thoroughly cleaned. Also remembered the little things we talked about at drop off time and commented at them on pickup time. More
by Sisarizona
Employees Worked With
Seth
January 22, 2017
Worst sales team They are the worlds worst fraud ppl. They tried to sell an 37k driven car saying it's a brand new car when I found that they just diverted me to anoth They are the worlds worst fraud ppl. They tried to sell an 37k driven car saying it's a brand new car when I found that they just diverted me to another vehicle. Finance team is very much keen on making u buy the car for higher Apr. which they don't reveal until u sign the papers. U end up many times at around 13% APR More
by AJ
Employees Worked With
Cout
January 21, 2017
Always all A's Anthony Lopez is always awesome making sure my car and I are always taken care of. I can get in ASAP and never have to wait. I'm kept up to date on co Anthony Lopez is always awesome making sure my car and I are always taken care of. I can get in ASAP and never have to wait. I'm kept up to date on costs and my service progress. More
by Roguegirl123
Employees Worked With
Anthony Lopez
January 16, 2017
Service center Anthony Lopez did a great job. He was very professional. We will be back on Tuesday with my wife's Nissan. I am looking forward to speaking with him a Anthony Lopez did a great job. He was very professional. We will be back on Tuesday with my wife's Nissan. I am looking forward to speaking with him again. More
by Big guy
Employees Worked With
Anthony Lopez
January 10, 2017
Thank you! Speaciql thanks to Denise Jones and Rick (director)they both went above and beyond to help me get the deal I was looking for. Very honest and I think Speaciql thanks to Denise Jones and Rick (director)they both went above and beyond to help me get the deal I was looking for. Very honest and I think everyone appreciates honesty Thank you again. Damon More
by Damon p
Employees Worked With
Denise and Rick
January 07, 2017
Great Experience My husband and I had an amazing buying experience, Drew, Ricky and Gabe were great to work with and very understanding and patient with us. I would re My husband and I had an amazing buying experience, Drew, Ricky and Gabe were great to work with and very understanding and patient with us. I would recommend this dealership to any of my friends and family. More
by Ng's
Employees Worked With
Drew Enriquez, Ricky Colter, Gabe
January 07, 2017
Disappointing Got to drive a couple of used vehicles, but their prices are not competitive and they try and rip you off with excessive dealer fees and extras, even Got to drive a couple of used vehicles, but their prices are not competitive and they try and rip you off with excessive dealer fees and extras, even for used cars. Total BS... Got a much nicer car for cheaper elsewhere. Don't waste your time here. More
by JL1909
Employees Worked With
James
December 28, 2016
Denise Jones This woman was awesome I spent all day with her and she got me into a brand new car. She was super helpful and kind This woman was awesome I spent all day with her and she got me into a brand new car. She was super helpful and kind More
by Katt Renee
Employees Worked With
Denise Jones
December 25, 2016
Satisfied Customer I and my wife are grateful for our new truck for our business. Our sales associate Jennifer Brown was very knowledgeable of her trade. We were excited I and my wife are grateful for our new truck for our business. Our sales associate Jennifer Brown was very knowledgeable of her trade. We were excited to work with her as our dedicated sales associate. Thank you Jennifer!!! More
by CA
Employees Worked With
Finance Manager
