Pinnacle Nissan

i bought a car from pinnacle nissan a couple weeks ago and i feel that i got a good price for it. Shaun Wilkus was very delightful to do business with. He didnt pressure me to buy he presented me with ma and i feel that i got a good price for it. Shaun Wilkus was very delightful to do business with. He didnt pressure me to buy he presented me with many options to choose from (down and monthly payments) Finance department was quick and accurate, i drove away with my new car within 3 hours from stepping foot into the dealership. Will definitely do business with them again! More

They were very dishonest and the price went up and down They were very dishonest and the price went up and down a couple times and when i agreed to a price they offered it went up again. They tri They were very dishonest and the price went up and down a couple times and when i agreed to a price they offered it went up again. They tried to tell me the car was going to auction tomm so if I wanted it I better get it now. Bad service and a horrible experience. I would never go back. More

Pinnacle Nissan is ran by a bunch of liars. The customer service is terrible and they will lie to you about everything. The sales and finance people are very SHADY. Beware of the deals they offer with the p service is terrible and they will lie to you about everything. The sales and finance people are very SHADY. Beware of the deals they offer with the purchase of their vehicles. I was promised something and it has now been well over a month. They said they would get it taken care of and when I called back they said this person who was handling my deal was no longer with the company. No one called to follow up with me. They said they would find out and call me back. No one called be back! Then when I called back three days later they had the nerve to tell me very rudely and condescendingly that I had been calling every day and that these things take time (again lies!). When I told them I had already been waiting a month and that enough was enough he said the item was only for new cars but they were still giving it to me on my used vehicle (another lie). Again I had to correct him and tell him it was clearly posted on Autotrader.com for my vehicle specifically. Then he goes on to say he has only worked there a month so he did not know, yet he felt it was ok to accuse me of something he clearly knew nothing about! I still don't have what was promised to me and I am planning on filling a complaint with the BBB (which they currently have 62 complaints filed against them) Worst customer service ever. I would strongly caution anyone even considering going to Pinnacle Nissan to purchase a vehicle. DON'T DO IT! More

I built a Murano on line with Nissan and they emailed my request for a quote to Pinnacle. I have not heard a thing in a week. Nissan asked if I got a quote and I advised NO. I also emailed Pinnacle twice request for a quote to Pinnacle. I have not heard a thing in a week. Nissan asked if I got a quote and I advised NO. I also emailed Pinnacle twice looking for a quote with no answer yet. Guess they don't want my business. More

I went there because of a faulty audio circuit in my radio was affecting my a/c. When I received the car I was told that the tech felt the problem seemed to still be happening which meant that I needed radio was affecting my a/c. When I received the car I was told that the tech felt the problem seemed to still be happening which meant that I needed a reconditioned radio. Since the problem was not evident at the time, I told him to wait on the radio until I had a chance to see for myself. Before I made it to the 101, I looked down at the passenger seat and noticed that I had about a 2" tear through the passanger seat. I immediately took the car back and had the rep look at the seat. The rep got the sales manager, who never said hello or was outwardly friendly, and he looked at it and said to have it fixed. He never said sorry for the inconvenience... I called Steve back the following day and asked him to order the radio since the problem persisted. He agreed. I called him four days later to get a status and he never called back. I called again 2-3 days later and still no answer. I went and saw the serive manager and he said the wait could be as long as a month as there have been problems with the 2003 model radios. I told Steve that Steve Duncan could have at least returned my call and stated as such. Following this conversation, I called my normal service rep at another service facility, and he said he would check around for the availablility of another radio. Approximately 2 hours later I got a call from Steve Duncan saying the radio was in. About 10 minutes after Steve's call my friend called me and asked if the dealership had called. I said yes. He said they had the radio. Something is definately wrong here... More

I agree with all the other comments, buying a car from Pinnacle Nissan was the worst expereince of my life. They are incompetent, dishonest, pushy, abrasvie any bad adjective you can find probably applie Pinnacle Nissan was the worst expereince of my life. They are incompetent, dishonest, pushy, abrasvie any bad adjective you can find probably applies. Paid way to much for a shitty car. Wish I would have seen this site first. More

Took my wife's 09 Rouge in for service without an appointment around 10am. I was suprised that the service department was able to accomadate my request. I was in and out within 90 min.'s vehicle was appointment around 10am. I was suprised that the service department was able to accomadate my request. I was in and out within 90 min.'s vehicle washed. A big thanks goes out to the entire staff at Pinnacle Nissan keep up the great work.. More

Went looking for a new vehicle. Anthony the sales consultant was very helpful to my needs and listened very well to what I wanted. I had a 2006 Maxima loved the car, but wanted a crossover instead. consultant was very helpful to my needs and listened very well to what I wanted. I had a 2006 Maxima loved the car, but wanted a crossover instead. Ended up with a 2009 Rouge and love it. Anthony is a kind and caring individual whom I will never forget during this process. Pinnacle Nissasn's staff were not pushy and helped throughout the entire process including financing the vehicle no hidden charges straight forward that is what I appreciate and expect when buying a vehicle. I have let my friends know that if they are in the market Pinnacle Nissan is the place to purchase. Thank you. More

Before I start I must say this. Please ignore the four or so reviews below mine that have been rated 5. They all appeared within a short period of time and I'm absolutely convinced that the dealership pressu so reviews below mine that have been rated 5. They all appeared within a short period of time and I'm absolutely convinced that the dealership pressured their employees to write these reviews. Not surprising then that one of the reviews is in ALL CAPS! You see, pressure is the name of the game there. I pulled into the dealership in my girlfriend's Accord (a deliberate ploy since they could not then evaluate my car for trade-in while I was out for a test drive). I indicated to the salesman that I was interested in the 370Z. After talking to the manager, it turns out that they're reluctant to allow test drives since people only want to "try the car out" with no intention of buying. Maybe, but don't they think their high pressure, underhanded sales techniques might have people rushing for the exits? So to continue, I did manage to get a test drive. Car was OK, but it was obvious that the salesman wanted to close the sale NOW. I had absolutely no intention of buying a car that day, seeing as I had other models on my shortlist to test drive. So I took advantage of a lapse in salesman concentration to get back in the girlfriend's car and drive away. The fact that my drivers license had never been taken from me facilitated this move, about the only thing that Pinnacle Nissan did right, in my opinion. Dreadful dealership, high pressure sales tactics and a total zoo inside with families and screaming kids running around. Do yourself a favor and go somewhere else. More

Pinnacle Infiniti/Nisson personnel were very helpful in every way. I have purchased many cars over the years. (40) I can say, without reservation, that this dealership met and surpassed every concern we ha every way. I have purchased many cars over the years. (40) I can say, without reservation, that this dealership met and surpassed every concern we had. I would recommend Pinnacle Infiniti/Nissan without hesitation. More