Pinnacle Nissan

The right people matter. Matt Cerreta is a stand up guy who personally handled my deal, he made sure it was taken care of, thanks Matt. Art in finance was a nice guy, funny an Matt Cerreta is a stand up guy who personally handled my deal, he made sure it was taken care of, thanks Matt. Art in finance was a nice guy, funny and refreshing in what's normally a stressful situation. Tyler Hoffman sales, was great to work with. He really cared about what we asked for and took care of us, I would recommend him, look him up. Can't speak for the rest of them, but those three are good guys. More

They'll Try To Rob you I am a female who went in by herself and they not only spoke to me like I was incompetent and unintelligent but they life to me multiple times about d I am a female who went in by herself and they not only spoke to me like I was incompetent and unintelligent but they life to me multiple times about deals they had to offer and would go back on everything they said. I even had another sales manager over the phone call their New Car Manager Gabe out on his lies and they continue to badger me. I told them repeatedly they were making me uncomfortable and then they got aggressive! Don't trust them! More

NO JOKE DON'T BUT HERE CUSTOMERS AREN'T LIEIN Bought brand new 16 altima fiance lies about warranty stuff service is rude and unkowlegdeable mechanics don't know how to put car together properly Bought brand new 16 altima fiance lies about warranty stuff service is rude and unkowlegdeable mechanics don't know how to put car together properly my bumper is still messed up but thenagain we are all stupid and don't know what we are talking about in there eyes DO NOT BUY CAR FROM THEM WILL BE BIG MISTAKE More

Rip off Service Center Pinnacle Nissan in North Scottsdale is a money hungry scheming repair shop that will gauge each person to see how much money they can milk out of him Pinnacle Nissan in North Scottsdale is a money hungry scheming repair shop that will gauge each person to see how much money they can milk out of him or her.My son was told he needs to pay $130 on top of standard oil change price for the mechanic to call and get a code from interlock company for his oil change. My son offered to call and ask them to give the mechanic the code but Pinnacle Nissan refused, insisting he would need to pay $130 regardless. My son felt something was fishy and left without getting his scheduled oil change and the recall they had offered to take care of for free but they did not do either, wasting several hours of his precious time and putting his safety at risk by not doing the recall. When he told me about this, I was appalled and called the interlock company who said they have never heard of anything like this and advised me to call another oil change service provider. I then called Pinnacle Nissan and Anthony repeated the $130 charge and said I should speak to a manager since he has no authority. I told him I did not want to speak to any managers since the managers should have resolved the issue while my son was there. He repeated the $130 charge and that he had no authority. I told him then if he has no authority he shouldn't be answering the phone. I also told him I was going to put a survey with his name on it. He got very defensive and said he had nothing to do with it. Yeah, right. He tried to extort $130 just like the one who dealt with my son and they all sent him off without taking care of the recall on his car: Brazen lack of care for customer safety. I told Anthony Pinnacle Nissan sends us all these coupons, calls for trade ins and we have been long time customers and this is how they treat us? I will be reporting Pinnacle Nissan to Better Business Bureau so they stop slapping exorbitant unfounded charges on unsuspecting customers and comply with recalls, not just refuse to take care of a recall because they can't charge the customer! In the meantime I called Cobble Stone Auto on north Pima road and asked how much they charge for interlock code. They said they do not charge anything!!!!!!Shame on you Pinnacle Nissan! Also one star is too much for this place. Wish there was an option for one tenth of a star. More

used car sales purchased a used car for son. Picked up on a sunday and monday my son found it to be not running well. sales rep just giving us the run around on prov purchased a used car for son. Picked up on a sunday and monday my son found it to be not running well. sales rep just giving us the run around on providing proof of what was inspected and or fixed More

I feel like cheated ;( Hi, I bought a car from this dealer in March 2015. I signed the papers and went to get the loan. My loan provider informed me there is an accident re Hi, I bought a car from this dealer in March 2015. I signed the papers and went to get the loan. My loan provider informed me there is an accident reported on the carfax. I went back to dealer asking them why they said everything is good with car if it has accident reported. They said car is dealer certified and I wont have any trouble, and I can come back and sell them back. Also, I have signed the papers and anyway I will have to pay. I was new in US so fell for the sale pitch/threat. Now, after 2.5 year I went back to them to sell it they are offering only $4000 for the car I paid $16000. They are citing same carfax reason for low estimate, and told me I can go try to sell it on my own. I feel like cheated ;(. Stay away from this dealer!! If you are looking to buy a new car, please please please make sure you check carfax for car's history. Also, anything sale person promise take it in writing or else you will be called liar to your face when you go back to cash on the promise. I hope this review helps new buyers. Safe buying! More

pinnacle nissan is trash i will never buy car from them anym never buy car from these xxxxers!! They lie to you when they wanna sell a car but once its sold they don't care. We purchased our Maxima 2016 from the never buy car from these xxxxers!! They lie to you when they wanna sell a car but once its sold they don't care. We purchased our Maxima 2016 from them and finance manager convinced us to get extra warranty on the car which will cover our maintenance, machnical and road assistance but now when its the time to get service done they are like we don't have maintenance coverage we have to pay for all of our services. And i was told by him when i purchased my car if we don't want warranty just call him and he will take care of it so first time i called was July 31st 2017 and many after thati called them over and over to talk to him but never was able to get to him and left him voicemail and never received any call back from him and every time i call he is not there and they told me he is coming in later but never got hold of him. More

WORST SERVICE EVER! VERY UNPROFESSIONAL First time buyer and these people I would never come back to them. I am literally finding ways to sell the car I just got for them so that I do not ha First time buyer and these people I would never come back to them. I am literally finding ways to sell the car I just got for them so that I do not have to ever deal with these people. They sure are not family orientated because they could less that they kept me there for 8 hours with my small children. These people just screw you over and could care less a longest they are making money. Worst car buying experience ever. I WOULD NEVER EVER COME TO THIS PLACE AGAIN AND I WOULD NEVER EVER TELL ME TO COME AND DO BUSINESS WITH THIS PLACE. they are horrible, very unprofessional, deceitful, disrespectful people and make the business and name of NISSAN look horrible. More