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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,310 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,310 reviews

February 25, 2025

Service department is top notch; very professional and accommodating. What they tell you up front is what you get, no xx More

by morgansandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Morgan! We're thrilled to hear that our service team met your expectations with professionalism and transparency. Your satisfaction is our priority, and we look forward to serving you again!

February 25, 2025

My service agent was thorough and honest. He got our car back to us in one day without an appointment More

by BEN@SPROUTCF.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Ben! We're thrilled to hear about your positive experience with our service agent. We always strive for efficiency and honesty, and it's great to know we hit the mark. Looking forward to serving you again!

February 25, 2025

Wes is great and does an excellent job of communicating and helping with service needs. More

by MELISSA2977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Feb 25, 2025 -

Pinnacle Nissan responded

Thanks, Melissa! We’re thrilled to hear that Wes made such a positive impact. Clear communication is key, and we’re glad you felt supported. Your feedback motivates us to keep delivering great service!

February 25, 2025

Never told me that insurance would pay for my $881 repair! Good otherwise. Excellent service and speed. More

by KEVIN.GEORGE.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Feb 25, 2025 -

Pinnacle Nissan responded

Thanks for your feedback, Kevin! We're glad to hear you had a great experience with our service. We always aim to provide clear information, and we appreciate your suggestion. If you have any more thoughts, we’re all ears!

February 25, 2025

Customer service is always great & friendly. Service is good & timely. I had to reschedule 2 times & was a very easy process. More

by gaedwards2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes
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Feb 26, 2025 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you had a positive experience with our customer service and found the rescheduling process easy. Your satisfaction is our priority, and we appreciate your kind words!

February 24, 2025

Wes Auer is a well to do and fine addition to the service desk. He made sure to keep things up-to-date, easy to understand and worked with me throughout the multiple different hoops that I have during my tim More

by PAPASLANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Report | Print
Feb 25, 2025 -

Pinnacle Nissan responded

Thank you for your thoughtful review! We’re thrilled to hear that Wes Auer provided such excellent service and made the process easy to understand while working with you through all the details. We truly appreciate your kind words, and we’re happy to know you’ll be trusting Wes with all your future service needs. We look forward to continuing to provide you with top-notch service!

February 24, 2025

Wes Auer definitely saved us some grief, some money and from having to get a new vehicle, I can’t even explain the amount of stress that was going on when Wes happened to be the hero of the day and took ca More

by PAPASLANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Report | Print
Feb 25, 2025 -

Pinnacle Nissan responded

Thank you for your amazing review! We're so glad Wes Auer could step in and make a stressful situation much easier, saving you both time and money. His positive attitude and dedication to helping customers really make a difference, and we're grateful for your recommendation. We look forward to assisting you again in the future!

February 24, 2025

The follow up from the sales team to get me into a car took awhile on my end but it was worth the ground work. I love my new used Subaru. More

by RSILVER734
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Askew and Cory and most of all Josie Green.
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Feb 25, 2025 -

Pinnacle Nissan responded

Thank you for sharing your experience! We're glad to hear that the process was worth the wait and that you're loving your new used Subaru. We appreciate your patience and look forward to assisting you again in the future! Enjoy your new ride!

February 23, 2025

Did a decent job, but I think there could have been more incentive and or add ons for such an easy customer. More

by sdcrittle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Pinnacle Nissan responded

Thanks for your feedback! We appreciate your insights and are always looking for ways to enhance our offerings. Your thoughts on incentives and add-ons are valuable, and we'll definitely consider them as we strive to improve our customer experience.

February 23, 2025

Efficient, excellent professional experience. Service was on time and the staff were courteous and helpful. More

by baileysusan46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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Feb 24, 2025 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with our team. Your feedback motivates us to keep providing top-notch service. We look forward to assisting you again soon!

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