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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,313 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our ...
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,313 reviews

October 22, 2024

Service writer was very engaged. Explained everything in a detailed manner. He was very friendly. More

by Sid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferreri
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Oct 23, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Sid! We're thrilled to hear that our service writer made such a positive impression. Engaging and friendly service is what we strive for, and it's great to know we hit the mark with you!

October 22, 2024

The last two visits have been a major disappointment due to not honoring posted and verbalized quotes for service. More

by DAVIDBECKSTRAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John, Billy?
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Oct 24, 2024 -

Pinnacle Nissan responded

We understand how frustrating it is when expectations are not met, especially regarding service quotes. We appreciate your feedback, as it helps us improve. To ensure we address your concerns properly, please reach out to Anna Algiene at 480-339-7780 at your earliest convenience.

Oct 25, 2024 -

Pinnacle Nissan responded

Davidbeckstrand1, thank you for taking the time to leave us feedback about your experience with us.

October 22, 2024

The dealer offered great service. The people working in the service department we're very nice. More

by SNANNIAHAGAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatten
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Oct 23, 2024 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear you had a positive experience with our service team. Our staff takes pride in providing excellent service, and your kind words motivate us to keep up the great work! We look forward to seeing you again soon.

October 21, 2024

Thank you to all that worked with me this past weekend! Excellent Service! So happy in my new car! More

by dheather305
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Golden
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Oct 22, 2024 -

Pinnacle Nissan responded

We’re thrilled to hear you had an excellent experience with us! Congratulations on your new car! Your kind words motivate our team to keep delivering top-notch service. Enjoy your ride!

October 21, 2024

Adviser I used left I don’t trust or believe advise given by new ones. I had been with P for many years. More

by DOCHIAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel Estrada
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Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your feedback! We understand how important trust is in these relationships. We’re committed to providing reliable advice and support. If you ever decide to give us another chance, we’ll be here to help. Your loyalty to P is appreciated!

October 21, 2024

The service representative was honest, professional and thorough in interactions with me. The service also was fast and appropriate. More

by Pittypat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ferreri
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Oct 22, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our service representative made such a positive impression. Your satisfaction is our priority, and we’re glad you experienced our commitment to honesty and professionalism. We look forward to serving you again!

October 21, 2024

Received great service through the service advisor. Very knowledgeable and very helpful. He answered all my questions accordingly. More

by Invest509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
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Oct 22, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a positive experience with our service advisor. Providing knowledgeable and helpful service is our priority, and your feedback truly motivates us. Looking forward to serving you again!

October 21, 2024

I appreciated the efficiency and professionalism I experienced with everyone I came into contact with during my buying experience. Even though I have utilized this dealership before, this was the typ More

by MATT.KRUSE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Geddes, Cory, someone from finance.
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Oct 22, 2024 -

Pinnacle Nissan responded

Matt, thank you for sharing your positive experience! We're thrilled to hear that our team's efficiency and professionalism made such an impact. We look forward to welcoming you back for your next car purchase!

October 20, 2024

poor customer servuce - missed dates - cost higher then quoted - naggged about buying a new vehicle contsantly. Off color comments aqbout politics More

by BHT3ENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember
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Oct 22, 2024 -

Pinnacle Nissan responded

We sincerely regret that your experience did not meet your expectations, especially regarding the missed dates and unexpected costs. It's important to us that our customers feel respected and valued, and we apologize if you felt otherwise, particularly with the comments you mentioned. Please contact Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

More
October 20, 2024

I was very disappointed at the outcome. Having to replace a leaking fuel tank that was missed the first time. I think Nissan should step to the plate and replace. More

by REBOWMAN1950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike king
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Oct 22, 2024 -

Pinnacle Nissan responded

We understand how frustrating it can be to deal with unexpected issues like a leaking fuel tank, especially after an initial inspection. Your feedback is valuable, and we take your concerns seriously. Please reach out to Anna Algiene at 480-339-7780 at your earliest convenience to discuss this further.

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