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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,310 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,310 reviews

November 17, 2024

I am very impressed with this dealership and especially the service center. Eddie Hernandez is very knowledgeable and I feel that he is telling me the truth. As a single woman I am skeptical of dealerships More

by starleneb26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hernandez
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Nov 18, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Eddie and our service center. Building trust with our customers is a top priority, and we're glad Eddie has made a lasting impression. We appreciate your support and look forward to serving you again!

November 17, 2024

This dealership has some of the friendliest people and some of the best customer service I’ve ever experienced. More

by richgsteele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Pinnacle Nissan responded

Rich, thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience with our team. Providing excellent service is our priority, and it’s great to know we made a lasting impression. We look forward to welcoming you back!

November 17, 2024

best experience i’ve ever had buying a car from a dealership. i’ve bought 3 vehicles from dealerships before but no one has went above and beyond before I went to Pinnacle. They honestly treat you li More

by dfoxbrw09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante and Sam
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Nov 18, 2024 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear about your positive experience at Pinnacle. Our team strives to treat every customer like family, and it's great to know we made an impact. We appreciate your recommendation and look forward to helping you again in the future!

November 17, 2024

Excellent service and communication. Kudos to John for getting the work done and keeping me informed More

by dru4
Recommend Dealer
Yes
Employees Worked With
John in Services
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Nov 18, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and that John made a positive impact with his communication. We appreciate your support and look forward to serving you again!

November 17, 2024

John did a great job getting the service completed and keeping me informed. Thank you More

by dru4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in Service Dept
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Nov 21, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 16, 2024

I’ve been forced to pay $1200 for $800 services (5k and 30k). The employee who did it explained that he included services that I haven’t requested nor approved. After some negotiations he promised to do fr More

by Sergey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Pinnacle Nissan responded

It’s concerning to hear about your situation and the confusion surrounding your service charges and subsequent agreement. We strive to maintain clear communication and deliver transparent, fair service to every customer, so it’s disappointing to learn that this was not your experience. To address your concerns thoroughly and work toward a resolution, we encourage you to reach out to Anna Algiene at 480-339-7780.

November 16, 2024

Mike King went the extra mile for me! Came and jumped my truck!🤩 I had a dead battery.I followed him back to Nissan, but expecting to pay too much but felt obligated since he drove over More

by Edie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Nov 18, 2024 -

Pinnacle Nissan responded

Edie, we’re thrilled to hear about your positive experience with Mike! Our team strives to go above and beyond, and it’s great to know Mike made a difference for you. Thank you for your loyalty to Nissan and for sharing your fantastic feedback!

November 16, 2024

No issues with the service I received. Always reliable and attentive service. Appreciate the prompt service More

by DANIELONMAUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Pinnacle Nissan responded

Thanks for the great feedback, Daniel! We're thrilled to hear you've had a positive experience with our team and appreciate your loyalty. Providing reliable service and a friendly atmosphere is our priority. We look forward to seeing you again!

November 16, 2024

Helpful people who go out of their way to keep you informed about your auto. Very clean dealership good snacks while you wait for your car. More

by mike_85085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service 5 stars
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Nov 18, 2024 -

Pinnacle Nissan responded

Thanks, Mike! We’re thrilled to hear you had a great experience with our team. Keeping you informed and comfortable is our priority. Enjoy those snacks next time you visit!

November 16, 2024

Reliable service, no pressure sales. , friendly customer service, been bringing my vehicle here ever since I purchased it. More

by DANIELONMAUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t know name
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Nov 18, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Daniel! We're thrilled to hear you enjoyed our reliable and attentive service. Your satisfaction means a lot to us, and we look forward to continuing to serve you!

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