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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,316 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,316 reviews

April 08, 2025

Service advisor did a great job. However, you will be losing a customer. The fact that you want to charge me 3% to pay you is ridiculous. I have gotten four cars from Pinnacle Nissan More

by B.JABLONSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
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Apr 09, 2025 -

Pinnacle Nissan responded

Thanks for your feedback! We're glad to hear about your positive experience with our service advisor. We understand your concerns regarding the payment fee and appreciate you sharing your thoughts. Your input helps us improve, and we hope to regain your trust in the future.

April 06, 2025

Got in early - covered all our items to be done as requested & also Billy diagnosed a clicking problem right away. More

by PIQ2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in the Service Center
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Apr 07, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear that Billy provided quick and effective service. Your satisfaction is our priority, and we appreciate your positive feedback. Looking forward to assisting you again!

April 06, 2025

They are fast thorough and just absolutely amazing as far as customer service and quality of work. Thank you Eddie Fernandez! You are an amazing service representative. Thank you for all the work you all do. More

by KENARD.UBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
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Apr 07, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We’re thrilled to hear you had a great experience with Eddie and our team. Your support means a lot to us, and we can’t wait to welcome you back for your next visit!

April 04, 2025

It was easy to make an appointment with Wes Auer and took care of me right away when I arrived. Very professional and kept me informed about my visit. More

by KAREN.BUDIAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
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Apr 07, 2025 -

Pinnacle Nissan responded

Karen, thank you for your fantastic feedback! We’re thrilled to hear that Wes provided you with prompt and professional service. Keeping our clients informed is a priority for us. We look forward to serving you again!

April 04, 2025

My service coordinator was very communicative with me and got my vehicle taken care very quickly. More

by celinae09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Pinnacle Nissan responded

Thanks for your awesome review, Celina! We're thrilled to hear that your service coordinator kept you informed and got your vehicle taken care of quickly. We appreciate your feedback and look forward to serving you again!

April 02, 2025

Drop off was quick and easy. I waited in the service area waiting room. It was clean with coffee and snacks. Check out was fast. Car was washed too. More

by BKTR12901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Pinnacle Nissan responded

Thanks for the awesome feedback! We're thrilled to hear that your drop-off experience was seamless and that you enjoyed our waiting area amenities. We appreciate your support and look forward to serving you again!

April 01, 2025

The service advisor Dan did a great job of explaining the work to be done to my Murano. It’s always easy to get an appointment at Pinnacle Nissan. More

by quadlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Apr 02, 2025 -

Pinnacle Nissan responded

Thank you for sharing your positive experience! We're glad to hear that Dan was able to clearly explain the work needed for your Murano and that scheduling an appointment was easy for you. We strive to make every step of the process as smooth as possible, and it’s great to know we met your expectations. Thanks for choosing Pinnacle Nissan!

April 01, 2025

Dan assessed my problem quickly and was able to get my car back to me the next day! More

by Alyssaweiss14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
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Apr 02, 2025 -

Pinnacle Nissan responded

Alyssa, we're thrilled to hear about your positive experience! Dan works hard to provide quick solutions, and it’s great to know he delivered for you. Thank you for the fantastic review!

March 27, 2025

Service was quicker than promised. Agent was friendly and helpful. Waiting room was comfortable and well supplied with coffee and snacks. More

by RFTEICHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department only
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Mar 28, 2025 -

Pinnacle Nissan responded

Thanks for your fantastic review! We're thrilled to hear that you had such a positive experience with our service and enjoyed the amenities in our waiting room. Your feedback motivates us to keep providing top-notch service. We look forward to seeing you again!

March 27, 2025

MAX was great. . Took my info and got everything set up prior to coming to finish the deal.. Was in and out of there in record time under an hour out the door.. I More

by james.harmon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
max
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Mar 28, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, James! We're thrilled to hear that MAX made your experience smooth and efficient. Your recommendation means a lot to us, and we look forward to serving you again soon!

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