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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,310 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,310 reviews

November 24, 2024

The dealer should offer more amenities. You cannot call it "premium aminities' when offering the bare minimum. More

by AQTRAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill was great
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Nov 25, 2024 -

Pinnacle Nissan responded

Thanks for your feedback! We appreciate your perspective on our amenities. We're always looking for ways to enhance our offerings and provide a truly premium experience. Your input helps us improve, and we're glad you enjoyed your visit overall!

November 24, 2024

Changed my oil and filter and rotated my tires free of charge Mike was very courteous and efficient. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moses
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Nov 25, 2024 -

Pinnacle Nissan responded

Thanks for the great review, Mark! We're thrilled to hear you had a positive experience with our team. Providing excellent service is our priority, and we're glad Mike made it a smooth process for you. We look forward to seeing you again soon!

November 24, 2024

Excellent customer service. Courteous, professional and knowledgeable. Customer lounge clean and nice waiting area for clients More

by THENEWME3210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in Service dept
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Nov 25, 2024 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you enjoyed our customer service and the lounge. Our team works hard to create a welcoming environment, and your feedback means a lot. We look forward to serving you again!

November 24, 2024

Mike, our service provider was very helpful and informative with other concerns we’ve been experiencing with our Pathfinder. With the scheduled service for the Zak Tec application it took just a More

by tfidurasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Nov 25, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Mike and the team provided the support you needed and took the time to ensure everything was perfect. Your satisfaction is our priority, and we appreciate your recognition of their hard work!

November 24, 2024

Even though I had purchased an extended warranty policy on my 2019 Nissan Rogue the service personnel refused to repair the interior map and dome lights on my car. I was treated poorly by the service perso More

by nspisak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department,
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Nov 24, 2024 -

nspisak responded

Very disappointed in the service area of Pinnacle Nissan. Again, even though I had purchased and extended warranty policy on my 2019 Nissan Rogue, the service personnel refused to repair the interior map lights and dome lights, which were not working at all. The extended policy was purchased thru Pinnacle Nissan when I bought the vehicle at this dealership and it was for 6 years or until 2027, 75000 miles or whichever comes first.

Nov 25, 2024 -

Pinnacle Nissan responded

Hello My name is Anna Algiene and I am the Customer Relations Manager here at Pinnacle Nissan. Can you please provide me with your full name so I can look into your warranty? Thank You Anna

November 23, 2024

Worked with very knowledgeable and courteous service manager. Car was completed and delivered as promised. More

by DABELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Johnson
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Nov 28, 2024 -

Pinnacle Nissan responded

Hi Dabelson, thank you for taking the time to leave a review for us at Pinnacle Nissan. We're happy we could meet your expectations!

November 23, 2024

The service was great as always! I will be back again soon for additional services! More

by Josie2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike King
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Nov 25, 2024 -

Pinnacle Nissan responded

Josie2017, thank you so much for your high rating!

Nov 25, 2024 -

Pinnacle Nissan responded

Josie2017, we're so glad that we were able to go above and beyond your expectations!

November 23, 2024

They were on time and efficient. The boys at the desk were polite and accommodating. It was a good experience. More

by AZMAGPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Pinnacle Nissan responded

Thank you! We’re glad to hear you had a positive experience with our team. Your feedback about our punctuality and customer service means a lot to us. We’re always striving to improve, so we hope to earn that fifth star next time!

November 23, 2024

The service was great! My car was done at the time they said as I had a tight schedule on Wednesday! I drive from Gilbert to this store because of the great service More

by Josie2017
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Report | Print
Nov 25, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Josie! We're thrilled to hear that our team met your schedule and provided the great service you expect. We appreciate you making the drive from Gilbert and look forward to serving you again soon!

November 23, 2024

AS I PULLED IN TO NISSAN I GREATED BY ? AND I TOLD HIM THAT I NEEDED BRANDON WHO IS MY SERVICE AD. BRANDOM CAME TOOK MY INFO AND MY SUV AND GOT IT SERVICED AND WA More

by evarela3352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON
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Nov 25, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We’re thrilled to hear about your positive experience with Brandon. Our team takes pride in providing excellent service, and it’s great to know that you felt well taken care of. We appreciate your support!

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