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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,310 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,310 reviews

December 07, 2024

1st service after car purchase. My service rep was very amenable & helpful. Thank you very much. More

by MARIONMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Pinnacle Nissan responded

Hi Marion, thanks for the fantastic review! We're thrilled to hear about your positive experience with our service team. It’s always our goal to provide helpful and friendly support. We look forward to assisting you again soon!

December 07, 2024

Amazing service, on time and great communication. Bill F is always very hlepful in getting me scheduled and in/out in a timely fashion. More

by OJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Ferreria
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Dec 09, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience and appreciate your shout-out to Bill. Our team is dedicated to providing top-notch service, and it's rewarding to know we hit the mark! Looking forward to seeing you again soon!

December 07, 2024

Mike King did a great job on keeping me informed about my services and completion. He was able to reach my extended warranty provider and able to cover 2/3rd's of the work required More

by SASSYSCENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Dec 09, 2024 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear that Mike provided excellent service and kept you informed. It's great to know he was able to coordinate with your warranty provider to help with the costs. Your satisfaction means a lot to us!

December 07, 2024

I bought the car from this dealer and the very next day. I tried to contact one of the salesman that sold me the car and no one contact me back or text me back. I have some issue and question about the car More

by andy.nguyen0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Pinnacle Nissan responded

We aim to provide excellent service and are sorry that your experience fell short in this instance. We want to ensure that your concerns are addressed properly, and for a more immediate resolution, we encourage you to reach out to Anna Algiene at 480-339-7780.

December 06, 2024

We had already waited 2 hours then our service rep left us waiting another 1/2 hour + after our car was ready Not acceptable especially since we drive 100 plus miles each way to get to the dealership More

by JONCMYERS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Pinnacle Nissan responded

We understand how frustrating it must have been to wait for such an extended period, especially after already spending hours with us. Your time is valuable, and we deeply regret that you had to experience this delay. We recognize how important it is to provide prompt and reliable service, especially for customers like you who travel a great distance to see us. To ensure we can address your concerns directly and resolve this matter, please reach out to Anna Algiene at 480-339-7780.

December 06, 2024

The customer service is top notch. The service area is spotless and it is a pleasure to wait for your car’s service to be done in the clean and comfortable waiting area that has many a More

by Grandmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pass
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Dec 08, 2024 -

Pinnacle Nissan responded

Grandmama, thank you so much for your high rating!

December 06, 2024

Always fast and courteous. They took my SUV in for service without an appointment and washed after. I always feel that my car gets best service when I take it to dealer. More

by FLYING4CF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Dec 08, 2024 -

Pinnacle Nissan responded

We are always more than happy to assist you if anything else comes up. Take care!

December 06, 2024

Drop off at service center was quick and easy. Customer lounge is adequate. Would recommend. More

by DODGEDAYTONA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie in service
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Dec 08, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

I recieved Friendly and quick service. I had No problem getting an appointment . They called right when the car was ready More

by Slelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

Mike does a great job with his customers, always takes care of what needs to be done. Fast and friendly. More

by HARSHAN.THIARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike King
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Dec 09, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic feedback! We're thrilled to hear that Mike provided such great service. Our team always aims to deliver fast and friendly experiences. We appreciate your support!

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