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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,303 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,303 reviews

December 19, 2024

I called on the way there and I got an appointment right away the service thank you More

by sfayzakov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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Dec 20, 2024 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear that you received prompt service and got your appointment so quickly. We appreciate your support and look forward to serving you again soon!

December 18, 2024

Jordan came up with a solution to a problem I had with my radio dial, and it works great now. More

by DLFIELDS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
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Dec 19, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear that Jordan was able to help you with your radio dial issue. Your satisfaction is our top priority, and we appreciate your feedback!

December 18, 2024

My service technician was great, very personable, very knowledgeable. He was very cheery and helpful More

by RICEAMBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Pinnacle Nissan responded

We’re thrilled to hear you had such a positive experience with our technician! Our team takes pride in being personable and knowledgeable. Thank you for sharing your feedback—it motivates us to keep delivering great service!

December 18, 2024

Very good experience. I got a new SD card installed, replaced a light and diagnosed a warning light. More

by ccookie2179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Dec 19, 2024 -

Pinnacle Nissan responded

Thanks for sharing your experience! We're thrilled to hear you had a positive visit and that our team was able to help with your SD card, light replacement, and diagnosis. Your satisfaction means a lot to us! Looking forward to serving you again.

December 18, 2024

On time friendly service. They explain all the repairs that they recommend. Offer a ride service as well. More

by NED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Dec 19, 2024 -

Pinnacle Nissan responded

Thank you, Ned! We're thrilled to hear you had a positive experience with our team. Clear communication and convenience are our priorities, and it’s great to know you appreciated our service. We look forward to assisting you again in the future!

December 18, 2024

Service was good day 2 of what I needed . Price of part was high compared to same parts and labor. More

by CAQUARTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Pinnacle Nissan responded

Thanks for your feedback! We’re glad to hear you had a good experience with our service. We always aim to provide quality, but we understand pricing is important too. Your insights help us improve. We appreciate you taking the time to share!

December 18, 2024

Pinnacle Nissan provides overall good services. Their service advisors are knowledgeable and courteous and not pushy. More

by acdny1072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Dec 19, 2024 -

Pinnacle Nissan responded

Thank you! We’re thrilled to hear you had a great experience with our knowledgeable and courteous service advisors. We strive to provide the best service without the pressure. Your feedback means a lot to us!

December 18, 2024

As always, my car was taken care of in a professional and timely manner. I wouldn't go anywhere else. More

by ALLISONYANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Pinnacle Nissan responded

Allison, thank you for your fantastic review! We're thrilled to hear that you consistently receive professional and timely service. Your loyalty means the world to us, and we look forward to continuing to take care of your car!

December 18, 2024

Service group was not helpful. Took vehicle in to inspect control arms and brakes. Said all was fixed and noise in brakes returned later that day. Had to take to different service More

by bnbecker
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Pinnacle Nissan responded

It’s disappointing to hear about the noise returning in your brakes after your service, and we understand your frustration with having to take your vehicle elsewhere for repairs. At our dealership, we strive for thorough inspections and accurate diagnoses, and it sounds like we missed the mark this time. We’d like to make sure this issue is addressed properly, and for further assistance, please reach out to Anna Algiene at 480-339-7780.

December 17, 2024

Good service. My car didn't start in a parking lot. Nissan sent help. Man jumped the battery and advised me to replace battery before turning off car. Pinnacle c More

by Kathy
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Pinnacle Nissan responded

Kathy, we're thrilled to hear about your positive experience! Our team is dedicated to providing prompt and efficient service, and it’s great to know we could assist you with your car issues. Thank you for trusting us with your vehicle!

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