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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,309 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,309 reviews

January 04, 2025

Wes is on the spot takes care of all my needs and that was 11 words so let me throw a couple more in to make 15 More

by DANESSEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes
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Jan 07, 2025 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 04, 2025

The service done was excellent. When I arrived to pick the car and pay the bill, I found out that if I use my credit card the dealership was adding a 3% fee to the bill. I paid More

by Mjbolduc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
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Jan 07, 2025 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 04, 2025

Ccx cxx ccc vvb ggg fds th get ccf ffc this bbb hub big gv bug More

by jgrouf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernandez
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Jan 07, 2025 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 04, 2025

Always a pleasure working with Eddy the pinnacle Nissan tech, I feel that my vehicle is always in good hands More

by CHEWITA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy
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Jan 07, 2025 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for the great review!

January 03, 2025

No issues at all. Everything was great. Easy and quick, faster than expected. Good experience More

by BCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Jan 06, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had such a positive experience. Our team works hard to make things smooth and efficient, so it’s great to know we hit the mark. We appreciate your feedback!

January 03, 2025

Eddie and the techs went above and beyond diagnosing a strange rattle sound with my car and so far I haven't heard the noise come back. More

by mspletter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
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Jan 06, 2025 -

Pinnacle Nissan responded

We’re thrilled to hear that Eddie and the team took such great care of your car! It’s always our goal to go above and beyond for our customers. Thanks for sharing your experience, and we look forward to serving you again!

January 03, 2025

Our experience was great. I bought both of my children Nissan Kicks. Matthew Duffy took great care of us and my children are very happy with their new vehicles. More

by danaplus2c
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Duffy
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Jan 06, 2025 -

Pinnacle Nissan responded

Thanks for your wonderful feedback! We’re thrilled to hear that Matthew provided excellent service and that your children love their new Nissan Kicks. Enjoy the rides, and we appreciate your support!

January 02, 2025

Too much time. .long delivery time..much past lunch time..not much room for negotiation.. More

by SHANKARBN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas anguenot..
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Jan 03, 2025 -

Pinnacle Nissan responded

We understand how valuable your time is and sincerely apologize for the extended delivery time and any inconvenience it caused. We always aim to provide timely and efficient service, and your experience is certainly something we want to improve on. If you'd like to discuss this matter further or explore potential solutions, please don’t hesitate to reach out to us at 480-339-7780.

January 01, 2025

The process from start to finish was fairly simple. My salesperson was understanding of my situation which made it easier. More

by echap99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager
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Jan 03, 2025 -

Pinnacle Nissan responded

Thanks for your feedback! We're thrilled to hear that you found the process simple and that our team was able to support you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

January 01, 2025

They incorrectly serviced my vechical when i purchased it used. I used Carfax and it was free of accdents... 8 months later carfax was changed to an accedent from 2022 all thru magic? Now they tell me I n More

by susiemulder00
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Pinnacle Nissan responded

We understand the importance of transparency, especially when it comes to purchasing a used vehicle. We want to ensure that our customers feel confident and supported in their experience with us. It sounds like there may have been some misunderstanding regarding your vehicle's history. The changes to the Carfax report and the service issues you're describing are concerning, and we want to make sure these concerns are addressed properly. We invite you to reach out to Anna Algiene at 480-339-7780.

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