Pinnacle Nissan

I went over to Pinnacle to take a look at some New Frontiers. I hadn't really planned on purchasing anything that night, but if the price was right, I was willing. After meeting Matt, I thought he w Frontiers. I hadn't really planned on purchasing anything that night, but if the price was right, I was willing. After meeting Matt, I thought he was less than enthusiastic, but appreciated he wasn't pushy. He showed me a couple Frontiers and I took one out for a test drive...being generally impressed with the vehicle, I agreed to go in and talk numbers. Again, I wasn't really planning on making a purchase that night, so the deal was going to have to be out of this world. First of all, be very, very careful when they bring you their "offer" paperwork, this sheet is intentionally confusing, designed to make you think your getting thousands off the sticker, buts its actually just shifting the expense description around. After rejecting their first offer when I saw right through their purposefully deceptive "offer" paperwork, I was asked, "at what price I was willing to take the truck home at." I through out some ridiculous number, I believe 15K. After laughing for a second, Matt went back to the sales room and brought out the Sales Manager. He OFFERED 21,750, no mention of dealer add-ons, etc. I told him that was still a bit more than I was willing to pay that night, but if he would take 20K, we could do business. He declined, and we agreed to speak the following day after I thought about their offer. After thinking about it for a day or so, I decided to go ahead and accept. I called Matt to make sure he would be available and went back in. I THOUGHT this was going to be a straight forward transaction, they offered $5000 on my trade-in and a sales price of $21750. When I told Matt to go ahead and proceed as agreed two nights earlier he looked suprised. He indicated the $5000 trade-in offer was only if I purchased the care at the higher price...its plausible there was some confusion there. So, a bit disgruntled, I asked what, then, were they offering on the trade-in. After spending 20 minutes running around, he came back with another one of Pinnacle's now infamous "offer" sheets. The "price" was now 21750 PLUS dealer installed options, $1890 worth of stuff I didn't even want. At this point I flat out told Matt that he and his managers were bold face liars, and even if the price was phenomenal, I wouldn't do business with someone who's hand I wont even shake. Matt seemed suprised that I would "assume" the price offered is the price to buy the vehicle. My warning to anyone purchasing at Pinnacle...be careful, these guys, while friendly up front are NOT your friends. They will swap numbers around, make false promises, lie to your face, all to make you think you're getting a phenomenal deal all while really not changing the price at all. Lesson learned...STAY AWAY FROM PINNACLE, or at minimum, away from Matt. More

I have to say, overall, we had a great experience. John was great and very helpful, and the general manager, Gerry, was awesome. The finance department I can do without. Pushy and condescending; they made was great and very helpful, and the general manager, Gerry, was awesome. The finance department I can do without. Pushy and condescending; they made an otherwise exceptional experience less so. More

This is the 3rd vehicle we have purchased from Pinnacle Nissan and were very pleased with the way we were treated on this most recent visit. Cameron was knowledgeable about the model we were interested in Nissan and were very pleased with the way we were treated on this most recent visit. Cameron was knowledgeable about the model we were interested in, and explained all the newest features and safety measures that have been added to the new model of Maxima we were looking at. He never got pushy or tried to pressure us into purchasing the vehicle. The only outstanding item we have, that will hopefully prove to be completed as expected, is repair of the minor hail damage that was done during the most recent storms in Scottsdale. Jamie in finance was just a super guy to work with, and helped us in making a decision on the best option for us in purchasing the vehicle. More

We can't thank Michael and Jonathan enough for all their help. We were not too pleased when we were told we were approved and everything was okay with the first car we bought and left with. Then we were t help. We were not too pleased when we were told we were approved and everything was okay with the first car we bought and left with. Then we were told to come back in on a Monday night, waited 45 minutes to see someone and then told we were not approved and had to leave the car there and had to had them give us a ride back home at almost 9pm. How humilating! We went back in only AFTER Michael called us and said to take a look at a BMW he had just gotten in. We liked it and we were again told us we were approved and PROMISED that we would not be told to come back in and have the same thing happen again. We were very hesitant to do this all over again and sit for another 2 hours of paperwork and waiting. It's been over a week and we still have the car. But we only came back because of Michael and signed the deal because of Michael and Jonathan. Had it not been for them, I would have no problem telling everyone how crappy Pinnacle Nissan treats people. Our second finance guy was quick and amazing and showed us what we had been approved for, no pushy selling, nothing. Now why can't it always be like that? More

We were treated very well by this team. We were not rushed and we were properly educated. Michael Turcotte has the most incredible patience and we never felt anything but a very valued customer. We ha rushed and we were properly educated. Michael Turcotte has the most incredible patience and we never felt anything but a very valued customer. We had a very good experience and would recommend Michael Turcotte to anyone wanting special attention More

Everyone at the dealership was pleasant and seemed eager to help. Michael Wykoff approached us as we wandered around the lot Friday evening in a pleasant manner and offered his assistance. He was very k to help. Michael Wykoff approached us as we wandered around the lot Friday evening in a pleasant manner and offered his assistance. He was very knowledgeable about the Nissan model we showed an interest in. He was eager to let us see the cars available and clarify the differences between each one. Mike was thorough in helping us get the car we wanted at the price we were willing to pay. Mike contacted us the day after our purchase and met with us to go over the various features of the car. He is a young man and very willing to do the job as it should be done! Pinnacle Nissan is fortunated to have him as an associates. More

I leased a new car from them yesterday. This is my fifth new car purchase and I have to say this was the absolute best buying experience I have ever had. The salesman Michael Turcotte was wonderful. He was new car purchase and I have to say this was the absolute best buying experience I have ever had. The salesman Michael Turcotte was wonderful. He was knowledgeable, efficient and friendly. He even helped wash/detail my car so I could get my car faster. The finance manager Tommy Helms did a great job of giving me the deal I needed without the back and forth negotiations. They didn't play any games took great care of me. I was incredibly pleased with my experience at this dealership. I will definitely be back! More

Doug has been a great service representative. Over the years he has always made sure that we recieve the best service on our Nissan automobiles - we have three of them (down form four). From scheduled ma years he has always made sure that we recieve the best service on our Nissan automobiles - we have three of them (down form four). From scheduled maintenance to unexpected issues, Doug always gets us scheduled, gets us in and out on time. More

The staff at Pinnacle Nissan were so helpful and wonderful. They answered all my questions, they helped get me the best deal and made my car buying experience great. If your looking for a new or use wonderful. They answered all my questions, they helped get me the best deal and made my car buying experience great. If your looking for a new or used car go see them. When you go ask to work with Eric Runyon or Wayne Johnson in sales and in finance ask for Christopher Gamboa Or Gerry Truax. All were very knowledgeable and great to work with. Im very happy with my new car. When I buy my next car I'm definitly going back there. More

Doug Barsell is the reason that I service my car at Pinnacle Nissan. He is the most professional, patient, caring and organized, service advisor, that I have worked with at any dealership. He calls you Pinnacle Nissan. He is the most professional, patient, caring and organized, service advisor, that I have worked with at any dealership. He calls you and gives you a progress report as the car is being worked on. Pinnacle Nissan needs more Doug Barsell's there. The only thing that I have issue with, is the pricing, that seems high to me. More