Pinnacle Nissan

My wife and I were invited into the dealership by one of the sales representatives to look into possibly downsizing our vehicle for a newer, more fuel efficient car. We were promised a "no pressure" sales e the sales representatives to look into possibly downsizing our vehicle for a newer, more fuel efficient car. We were promised a "no pressure" sales experience and things were good until the final financial numbers came back outside what we were willing to commit to. Once we rejected the offer, we were approached by 2 more sales reps who unsuccessfully tried to close us. Up to this point we were annoyed by the persistence, but understood it as their best efforts to make a sale. However, the final sales rep to approach us, his name is Josh, was rude, insulting and unapologetic. He would not take no for an answer and pushed my wife to the point of tears. Even as we were walking out of the dealership the General Manager approached me and instead of apologizing for an unnecessarily stressful and humiliating experience, he proceeding to tell me about "the new numbers" he was willing to work out. Completely unprofessional with no regard for the emotional wellbeing of their customers. We went to the dealership hoping to become repeat customers and left feeling like we needed to warn everyone we knew interested in purchasing a new vehicle to avoid this dealership completely. More

Eugene did an awesome job of allowing us to learn about the vehicles we were considering and educated us regarding the features and benefits of each vehicle. His friendly, informative and consultive demean the vehicles we were considering and educated us regarding the features and benefits of each vehicle. His friendly, informative and consultive demeanor allowed up to make a good decision as to which vehicle to buy without feeling "pressured" and we give our total buying experience two thumbs up. Thanks Eugene and supporting sales and finance managers for providing us with a great deal at all levels (pricing, financing and service plan), we are glad we did business with your dealership and will give you first consideration for our future vehicle needs. More

Walter gave total Red Carpet service and was the most considerate and efficient sales person I have ever purchased a vehicle from. He made buying a new care paineless and did the deal in a very reasonab considerate and efficient sales person I have ever purchased a vehicle from. He made buying a new care paineless and did the deal in a very reasonable amount of time. I did not have to spend the entire day at the dealer. He was able to get me the perfect car with everything I wanted and then some. Would recommend Walter Dolan to anyone with out hesating, he is the best. More

My experience with PinnacleNissan was fabulous. All employees made a clear effort to make this important investment a pure pleasure. Anyone that loves a Nissan should take the time to visit with this employees made a clear effort to make this important investment a pure pleasure. Anyone that loves a Nissan should take the time to visit with this establishment. Kudos to Pinnacle Nissan. More

If you are looking for a car, make sure you ask for Ashlie, she is very sweet and friendly. She is easy to talk with and she does want to deliver what you are looking for. Ashlie, she is very sweet and friendly. She is easy to talk with and she does want to deliver what you are looking for. More

These guys are the worst guys some one can come across in a dealership. They do not have courtesy to talk to you just because they have good number sales going on the dealership. They are very good at try a dealership. They do not have courtesy to talk to you just because they have good number sales going on the dealership. They are very good at trying to cheat you. they don't know how WORST and RUDE the behaviour they have cultivated over time. They order you to choose the car you want to buy rather than leaving the choices for the car owner. They do try dictate terms to you like as though they are the best in the world and they are ruling the world. the manager whom i was dealing with did not even have courtesy to look at me and talk - when i cross questioned on him any NUMBERS that were quoted he spoke very rudely and reacted as though saying "GET OUT OF MY DEALERSHIP " kind of attitude. If you want to buy a new car - never go to these unethical rude dealers in this dealership. BUY what you want - NOT WHAT THEY DECIDE. More

DO NOT BUY FROM THIS DEALER!!!! OR ANY VAN TYLE DEALER! IF YOU DO MAKE SURE YOU READ ALL THE CONTRACTS THOROUGHLY! Sometime around Feb 2012 and started looking for a vehicle with new car salesman Vince IF YOU DO MAKE SURE YOU READ ALL THE CONTRACTS THOROUGHLY! Sometime around Feb 2012 and started looking for a vehicle with new car salesman Vince. After many hours of me trying to walk away they would not let me. I am a woman and went in alone maybe that was my problem. Anyways. I finally got a deal on a 2010 370Z Nissan dark gray roadster touring with the sport package and it only had 9k miles! So I went through finance and dealt with Ray Garcia. Went through all the paperwork he advised me to get tire protection for the tires of my car since run flats are extremely expensive! I have not had much luck tires so I agreed! I told them I was willing to put 4k down which I did and that included all the warranties and such. After 2 weeks they call me back and ask me to come in. I was told in order to get the deal done I would have to put down 6k down and the price of the car would change. At this time I was dealing with Ray Garcia and Mohammed his manager. They had directly told me nothing had changed just the amount down and price of the vehicle. (according to them they were working extremely hard and taking a huge loss to get me in my car) HAHAHHA! I TRUSTED what they had directly told me! So I signed :( Now I have about 17k miles in my car and guess what 2 of my tires are having issues. the rear driver tire and the front passenger tire! Now for one I do not drive like a maniac its really surprising that the tire would have this kind of effect soo soon. Anwyays I call Pinnacle Nissan Service Dept and I explained I had purchased a warranty for tire. They told me I had no warranty on my tires! Immediately I called the finance department and spoke w Laura. Ray and Mohammed were no longer in the company they went to Ford motors. She has to take out the first documents of the 4k deal and look through and it was there that I had purchased the additional warranty for the run flats tires. But on the second documents (6k deal) I signed to decline! I would NEVER have declined the warranty for tires! I am depositing more money down. That is very illogical. So Ken the customer service manager calls me back and tells me I declined on the second set of documents. I tried to explain what happened. He wouldn't have it and directly told me "don't you read the documents you sign?" In that case NO! I trusted Ray and Mohammed they seemed genuine in trying to help me :( Ken also mentioned the 6k the took off the car to make the deal work. I also explained to him I invested 6k myself. now I would like to know where exactly all that money went on!!!! They ABUSED my TRUST! Now I am shopping around for tires and they have completely made my life difficult. I am a single mother and they had no compassion. I had thought all this time I had gotten the deal of a lifetime. I was wrong. Make sure when they call you back the second time to come in and change the paperwork! WHICH THEY WILL!!!! READ EVERYTHING AND DO NOT TRUST ANYTHING THEY SAY!!!!!! I will NEVER buy a vehicle from any VAN TYLE DEALER AND NEITH More

A friend recommended Pinnacle Nissan. I enjoyed the experience working with Walter. He was very knowledgeable concerning the cars therefore very helpful. I will gladly recommend him as well as Pinnacl experience working with Walter. He was very knowledgeable concerning the cars therefore very helpful. I will gladly recommend him as well as Pinnacle Nissan. More

Friendly and honest. They worked hard to actually give me a great deal on a fantastic car. The entire experience was practically painless (except for the 100F plus heat, which made shopping the lot a swe me a great deal on a fantastic car. The entire experience was practically painless (except for the 100F plus heat, which made shopping the lot a sweaty challenge). I would definitely buy a car from them again - and that's saying a lot because I HATE buying cars. More

I contacted Pinnacle Nissan after seeing their inventory on line. They had the vehicle my wife and I wanted with all the options we wanted including the leather seats. I emailed the dealer explaining what on line. They had the vehicle my wife and I wanted with all the options we wanted including the leather seats. I emailed the dealer explaining what I wanted to spend and the vehicle we were interested in. Within minutes I received a reply from Joe Macke who explained since I was in Law Enforcement they had a special program called American Eagle Program which gives additional discounts for Miltary and First Responders. Joe advised the General Manager would be contacting me shortly. John Egizio then called me and explained the program, it sounded too good to be true, cops are always looking for the catch. But John and I set an appointment for the next day. upon arrival at the dealer I met with Joe who then introduced my wife and I to John, Joe gave him the information on the vehicle we were trading and the vehicle we wanted to purchase. John took us into his office and within minutes on him putting numbers into his computer he gave us the deal of a lifetime. I had done my homework and knew what my trade was worth, how much the current rebates were and the APR's my credit would get me. John figured in the American Eagle Program rebate needless to say a handshake later we purchased the vehicle total time was 30 minutes at this point. Joe then made sure the vehicle was full of gas, was washed detailed and looking great by the time we were done with finance, Joe took us on a tour of the service and parts department, showed us where to come when waiting for service and explained every thing about the new vehicle including setting up my wifes phone with the vehicle's bluetooth system. This took a while longer but start to finish we were on our way from the time we drove onto the Pinnacle Nissans lot to the time we exitted on to FLW was under 4 hours. Would I recommend Pinnacle Nissan to my friends, family and co-worked YES I would in a heartbeat. More