Pinnacle Nissan

I will say only it’s excellent service and they took care of Excellent dealership I recommend it to everyone to buy a car from there thank you I did buy my truck from there the Nissan titan it’s a really nice tr Excellent dealership I recommend it to everyone to buy a car from there thank you I did buy my truck from there the Nissan titan it’s a really nice truck beautiful low mileage clean and good luck to everyone More

Dishonest Manager And Sales Man I went to the dealership after a follow up call from the service manager on an inquiry of a SUV. On the phone the sales manager sounded very honest an I went to the dealership after a follow up call from the service manager on an inquiry of a SUV. On the phone the sales manager sounded very honest and professional, both of those were not accurate!! I gave him and his sales person information about what I was looking to do in reference to trade in, down payment and finance. They told me that they would be able to meet my terms so I drove almost an hour to get there. Once I got there that’s when the dishonesties started. All of the things I requested before I arrived(trade in, down payment etc..) they were not able to meet. They actually told me my payment would be $150 more then what I was told via phone, unforeseen circumstances is what they said caused that even though I was very clear. When I was talking about the frustration with the sales manager he told me that dishonesties like this happens all the time because that’s the business they are in, which shouldn’t be the case!! Very disappointed in leadership and sales team. Beware More

Jeff and Pinnacle are tops After having a terrible buying experience with another unnamed Phoenix Nissan dealership a few years earlier, I cautiously approached Pinnacle with so After having a terrible buying experience with another unnamed Phoenix Nissan dealership a few years earlier, I cautiously approached Pinnacle with some pretty firm expectations. I had done my research, knew what I wanted, what it should cost, and what kind of financing I should expect. Enter Jeff Pindzia. We worked with Jeff and his team via email for a few days before to ensure that we had all of our purchasing options, pricing, and finance terms worked out beforehand. On the day of the buy, we had a pretty tight timeline. When we arrived at the dealership, Jeff got things rolling immediately. Trade in, test drive, financing, deal, done. Everything was exactly as we had agreed on with no bait and switch. We were comfortable through the whole process and were never badgered or pressured into something we didn't want. Jeff and team followed up multiple times after the deal to be sure we were happy with the car (a 2019 Nissan Maxima SR. Are you kidding me? xxxx yeah we're happy!). We're looking forward to a long relationship with Pinnacle, their service department, and Jeff Pindzia. We are already talking about another deal in a few months to trade up an old Nissan Frontier. More

Lease buyout As is often the case, the quality of the experience depends on the person who is helping you. Illyah very helpful in multiple trips to the dealership As is often the case, the quality of the experience depends on the person who is helping you. Illyah very helpful in multiple trips to the dealership to finalize deal. Sales manager Henry facilitated the process immeasurably. Other sales managers and closers, not so much. Second transaction at Pinnacle Nissan in last three months, each with Illyah and Henry. Pleasure to work with these two. As mentioned above, with others, not so much. More

Great customer service Martin had great sales experience and really helped me find exactly what I needed for me and my family! Thank you so much Martin Dominguez! Martin had great sales experience and really helped me find exactly what I needed for me and my family! Thank you so much Martin Dominguez! More

Good service experience Recently took my Altima in for service at Pinnacle Nissan. This was my first time there. My service consultant (Joey) was extremely friendly and custo Recently took my Altima in for service at Pinnacle Nissan. This was my first time there. My service consultant (Joey) was extremely friendly and customer focused. He explained everything that needed to be done in detail and prioritized what should be done. It took a little longer than expected to complete everything but it was a very positive experience overall. More

Dropped the ball I purchased a $58,000 Titan and realized after about a week that a trim piece was missing from the inside door handle. I stopped by the service center I purchased a $58,000 Titan and realized after about a week that a trim piece was missing from the inside door handle. I stopped by the service center to report it missing and get a new one. The parts guy scanned my VIN number and said he would order it and they would contact me. Around a month later, I called and the parts guy was not available but they would leave him a message. Now weeks later I called and was transferred to a really nice lady who was very helpful eventhough she couldn't help me. Now I am supposed to come into the dealership to order the part again. I don't have time for this, nor do I trust this will get resolved this time. I truly cannot recommended this dealership due to lack of customer service in the service and parts departments. More

Awesome Staff I would like to thank my salesman Derrek W and the sales manager . I went expecting to purchase a vehicle Into much my surprise they were able to hel I would like to thank my salesman Derrek W and the sales manager . I went expecting to purchase a vehicle Into much my surprise they were able to help my son as well we both walked out with 2019 Nissan Altima's. Also special thanks the Andrew J in finance More

Great dealership with great service! Came in today and left with something very special! The people that helped were amazing! Martin Dominguez is the man I would recommend for assistance. Came in today and left with something very special! The people that helped were amazing! Martin Dominguez is the man I would recommend for assistance. More