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Pinnacle Nissan
Scottsdale, AZ
1,594 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,594 reviews
September 09, 2019
STAY AWAY FROM THIS DEALERSHIP This is not a good dealership. They don't fulfill their commitments and promises. The dealership sales people will lie to you and try to grab as much This is not a good dealership. They don't fulfill their commitments and promises. The dealership sales people will lie to you and try to grab as much money from you as possible while selling a car. More
by R
Employees Worked With
Na
September 06, 2019
DO NOT BUY FROM THIS DISHONEST DEALERSHIP BUYER BEWARE! Don't blame me if you purchase from these liars and get burned. I have learned my lesson and after buying 3 cars from them, and being u BUYER BEWARE! Don't blame me if you purchase from these liars and get burned. I have learned my lesson and after buying 3 cars from them, and being upset every time, I will NEVER buy from this dealership. I signed for my new car on 8/24. As of 9/5, my old car has not been paid off, but my new loan has been opened. I now have two outstanding loans, and only one car. When I contacted the finance department, they were anything but helpful. I was told by Brian, the head of finance, that the payoff was sent via ACH on 9/2/2019. I knew that could not be true as it would have shown by 9/5/2019. I then posted a review on Google. I got a call from Anna that the payment was sent that day (9/5) and that it should hit my account by today (9/6). It was left in a voicemail, so I have it recorded! SO NOT TRUE. I called Andre, the Assistant GM, and he was your typical car salesman person, saying I "misunderstood" what they were saying. I HAVE IT IN A RECORDING. Upon my insistence, he then "looked into the matter." I received a call back, and he acted like I should be happy that they paid it of TODAY 9/6! LIES, LIES, AND MORE LIES. He then told me I "just wanted to be upset with them." What a piece of work. GO BUY FROM AVONDALE NISSAN INSTEAD. Ask for Jasin Loop. They have always been amazing. I purchase a new Nissan about every year, and AVONDALE NISSAN IS THE WAY TO GO! I should be ashamed of myself for letting these horrible, dishonest people fool me yet again. THIS IS THE LAST TIME. More
by Sharon K
Employees Worked With
Brian, Andre, Andre Burchette
August 30, 2019
It was very positive. I’m leasing a 2019 Nissan Rogue and I I love the vehicle and the gentlemen that I worked with, Stacy and George. A very positive experience. I would recommend them to anyone I know who is I love the vehicle and the gentlemen that I worked with, Stacy and George. A very positive experience. I would recommend them to anyone I know who is looking for a vehicle. More
by My Rogue
Employees Worked With
Stacy and I’m not sure of the other young man’s name but he was very handsome and dressed very well.
August 02, 2019
Additional comments I purchased a 2019 Nissan Kicks on July 6 and had a positive experience.. I wrote the review pasted below on July 8. My wife and I are part year I purchased a 2019 Nissan Kicks on July 6 and had a positive experience.. I wrote the review pasted below on July 8. My wife and I are part year residents in Arizona and wanted to purchase a vehicle to have while we are here. We had previously had a Nissan Quest and had a very positive experience with the performance and reliability of the car. Consequently, Nissan was one of the makes of car we considered. Our sales consultant was Nick Uhlman. Nick took the time to listen to what we were looking for and suggested models (Rouge, Kicks) that would serve our needs. He was knowledgeable about all aspects of the vehicles, was able to answer all our questions and was able to point out key features that differentiated the 2 models. He was not pushy at all and did not try to sell us something we did not need. Our experience with Nick and Pinnacle was great Based on my buying experience, I gave Pinnacle 5 stars. However, based on follow up after the sale, I would at best give them 1 star. Here is why. .....I was having trouble with the auto start via the key fob. I saw Nick and he was unfamiliar with it and said he would meet me the next day and go to servise with me to figure it out. No problem I said...I come in the next day and Nick is not there. I call him and he said he had to go to another dealer but service knew about it. I go to service and ask who was the. Tech that had spoken to Nick...They say to me “Who is Nick?” I am not happy at this point. I get Nick on the phone and have him talk to the service tech. The service tech then helps me understand the auto start process....Next, as I am a part year resident, I have somebody check in on my place and I wanted them to be on the lookout for when tags, plates and registration might be coming. I speak with Nick about about when the paperwork would go from Pinnacle to DMV . Nic connects me with Dustin in finance. Dustin doesn’t know why he needs to speak to me so obviously Nick didn’t tell him the reason his input was needed. Nick takes my email and phone number says he will check when the paperwork will be going to DMV and get back to me. One week later, I have not heard from Dustin. In that week I had called Dustin twice. In neither instance did I speak but I did leave messages with Dustin’s boss . His boss told me he was on it and would have Dustin contact me but that had no affect. I haven't heard anything. Service (not to be confused with vehicle service and repair ) after the sale is poor at best I am not so dissatisfied that I would give them a No rating but ample room for improvement on Pinnacles part. When I do bring my vehicle in for service, I hope for a more positive experience READ LESS More
by Pwstobe
Employees Worked With
NIck Ulhman, Dustin in Finance and Dustin’s manager
July 31, 2019
Service and Sales Service appointment went well. Enjoying my new 2019 ALTIMA. Also thanks to Andra and Reggie for helping my friend with her purchase of a SUV. Thanks Service appointment went well. Enjoying my new 2019 ALTIMA. Also thanks to Andra and Reggie for helping my friend with her purchase of a SUV. Thanks More
by Dmotley
Employees Worked With
Reginald Poindexter, Andre Burchette
July 30, 2019
Oil change and inspection Waited for maybe an hour and my car is running perfect. The staff was friendly and was overall a great experience. Happy with the service Waited for maybe an hour and my car is running perfect. The staff was friendly and was overall a great experience. Happy with the service More
by Vickie
Employees Worked With
Jeff Pindzia
July 30, 2019
Excellent customer service Worked with Cody, very happy with both the customer and vehicle service received on my Titan. Will return again for any warranty issues and maintenanc Worked with Cody, very happy with both the customer and vehicle service received on my Titan. Will return again for any warranty issues and maintenance More
by volkswagenman66
Employees Worked With
Cody
July 22, 2019
Thanks for such great customer service! Hubby n I bought a 2019 Nissan Kicks! Smooth finance, service, and great promo reps. Charlie, many thanks to you for your kind service and response Hubby n I bought a 2019 Nissan Kicks! Smooth finance, service, and great promo reps. Charlie, many thanks to you for your kind service and response to our needs for gas n car wash! Also, GIJoe Halley was great with our sales process! We thank him and his staff for working with us! Arlin and I won’t hesitate in recommending Pinnacle Nissan for a car or truck! More
by NewKicks0704
Employees Worked With
Joe Halley, Charlie Hill, Tyler Hoffman, Cameron Norlin, Andre Burchette, Samantha Acuna
July 08, 2019
Purchase car My wife and I are part year residents in Arizona and wanted to purchase a vehicle to have while we are here. We had previously had a Nissan Quest and My wife and I are part year residents in Arizona and wanted to purchase a vehicle to have while we are here. We had previously had a Nissan Quest and had a very positive experience with the performance and reliability of the car. Consequently, Nissan was one of the makes of car we considered. Our sales consultant was Nick Uhlman. Nick took the time to listen to what we were looking for and suggested models (Rouge, Kicks) that would serve our needs. He was knowledgeable about all aspects of the vehicles, was able to answer all our questions and was able to point out key features that differentiated the 2 models. He was not pushy at all and did not try to sell us something we did not need. Our experience with Nick and Pinnacle was great More
by Pwjstobe
Employees Worked With
Nick Uhlman
June 28, 2019
Pinnacle top notch Pinnacle is knowledgeable, caring and works for the customer. Our sales rep Mitch heims could not have been better to work with. No pressure but just Pinnacle is knowledgeable, caring and works for the customer. Our sales rep Mitch heims could not have been better to work with. No pressure but just trying different ways to make it work for all. More
by Mark
Employees Worked With
Mitch Heims, Terry Roach, Cameron Norlin
