Pinnacle Nissan

I had been doing plenty of internet homework to avoid the whole dealership hassle, with no results.. After numerous unanswered email requests, I decided to actually take a call from Steve with the result of whole dealership hassle, with no results.. After numerous unanswered email requests, I decided to actually take a call from Steve with the result of " I can't give you info over the phone or internet, you will need to come in." ( exactly what I wanted to avoid ). I agreed to go in due to the fact that all of the vehicles I was interested in where IN-STOCK. I arrived on time and waited about half an hour to be told that Steve was not going to be in.. The gentelman that had the dubious task of helping me ( Neal )took down my info that I had already gave to Steve.. We made our way to the lot to find one of the 15+ cars I would have settled for, to find that not even 1 was in stock.. Now Neal was very helpful with my extremely negative attitude, did not make me wait, or try to sell me anything that I didn't want.. Basically I think he was playing damage control from yet another upset customer. I don't know why I'm supprised at my outcome, as I have only had one good car buying expierence in the last 10 years @ Midway Nissan. More

Chris Cady was extremely rude, Martin Peters should be ashamed of his dealership and the way that they treat their customers. Our overall experience was awful and the "we owe" that we were given and promi ashamed of his dealership and the way that they treat their customers. Our overall experience was awful and the "we owe" that we were given and promised was never taken care of. Martin Peters guarantees customer satisfaction, but does not follow through with this promise. More

Terrible dealership. Worst experience I have ever had at a car dealership. Had a scheduled and confirmed appointment with Jeff Kerns and he never showed up. We were coming from 150 miles away and were the a car dealership. Had a scheduled and confirmed appointment with Jeff Kerns and he never showed up. We were coming from 150 miles away and were there for 2-hours and he never showed. The used car he told us about never even existed at the dealership and they tried pulling the bait-and-switch of a more expensive car with less options. Also the payments the sales person was calculating was $40/month higher than the true calculation - - beware of hidden costs and add-ons with Pinnacle Nissan. More

In Feb 07, we purchased a brand new 07 Nissan van from this dealership. The van is awsome, no problems. The sales woman AMY FERRILY, was nice to us while we were there. When we got home, we double ch this dealership. The van is awsome, no problems. The sales woman AMY FERRILY, was nice to us while we were there. When we got home, we double checked the contract to make sure they did not charge us for anything we did not agree on and guess what, they DID! We called AMY and she blamed someone else and then she stopped answering her cell phone or returning our calls. We contacted TODD GREENBURG THE DIRECTOR FOR NEW CARS and this guy is an idot. He is very, very RUDE and was of no help. After we told him AMY lied to us and we did not agree on any EXTRA STUFF he basically told us too bad you signed the contract and he stopped returning our calls. The next IDIOT we delt with is CHRIS CADY, he is just like the other ones. A LIER who doesn't return phone calls. So if you are in the market for a NISSAN, STAY AWAY FROM THIS DEALERSHIP! We are in the process of filing a complaint with the B.B.B. and we will see how that goes. T More

I bought Murano from them (it was second car I ever bought; first car buy was with help of my friend). They re-printed contact in finance department almost dozen times. Each time they either told me th bought; first car buy was with help of my friend). They re-printed contact in finance department almost dozen times. Each time they either told me that they forgot to include price of Automate ($600), or Tire pressure indicators (hundreds $$), or safety print on windows. I was so tired that I signed contract just to get home. Next day I read contract and found that they included ~6000 over what the price we agreed on. Will never buy from them. Liars! Bad service! More

Finance Department is full of liars. They high pressure Finance Department is full of liars. They high pressure you to buy warranties and add ons that you don't want, then lie to you about their cost. If Finance Department is full of liars. They high pressure you to buy warranties and add ons that you don't want, then lie to you about their cost. If you try to get a refund, they lie again, and even have you speak to someone who gives you a false name and title. Liars, liars, liars. I will never do business with them again. More

This is buy far the worst experience I have ever had with a dealership. It was not so much the salesman but the finance department. I found a car I wanted and was ready to buy, filled out all of the paperwor a dealership. It was not so much the salesman but the finance department. I found a car I wanted and was ready to buy, filled out all of the paperwork etc. For the following 3 wks I got nothing but the run around on my financing-1st they said I was approved, then they told me I wasn't, then they said they submitted the wrong pay (I was told the copys of my paystubs were misplaced) so they just estimated what I made, which was less then what I actually make, so I had to bring my paystubs back in. Then they said I needed a cosigner (which I have never needed the last 2 times I bought a car) then they said I didn't need one. . and on and on. I don't think I dealt with the same person once during any of this and no one seemed to know what was going on. Finally I told them to forget it and that I no longer wanted the car. I went to return the car and pick up my trade-in. . . the stereo out of my trade in was missing! had to wait 3 days before it was returned! Needless to say I bought my car from another dealership which was much more professional and in the end, ended up with a car I love. Bottom line- From my experience with Pinnacle Nissan, I will NEVER buy a car from this dealership nor recommend them to anyone. More

Mislead and flat out lied to my 21 year old son regarding the purchase. Told him he had to buy the car as he signed the worksheet and then pushed him to take it home so he had possesion. He really regarding the purchase. Told him he had to buy the car as he signed the worksheet and then pushed him to take it home so he had possesion. He really was not planning to buy ta car and was just looking. he was unable to reach us as we were out of town. The next day we went in and talked to Dave to remove the warranty and other items Shawn was told he would not be charged for. they shook our hands and said as it had not been sent out yet, they would rewrite it and have son sign it the next day while he sat around waiting for them to detail and fix a chip. Dave hid all day. they put it through with everything on it. Cancelled warranty, now found out I have to get the check from Pinnacle. Now they just hide. Son learned a lot. NEVER GO TO PINNACLE!!! More

I bought a 2004 Nissan Sentra from Pinnacle Nissan 2 months ago. I had some issues with the auto and was told that the General Manager, Martin Peters, would call me. This was promised several times by s months ago. I had some issues with the auto and was told that the General Manager, Martin Peters, would call me. This was promised several times by several employees over the 2 month time frame. I emailed and sent a certified letter (return receipt) and to this day he has not returned my call. To top the whole experience off, I even called Nissan customer assistance and sent a letter and all they say is "it's a dealer issue and I need to talk to them". I tried to get the name of a parent company for Pinnacle Nissan and was told by Mr. Peters assistant that they have no parent co and Mr Peters doesn't answer to anybody. I have never received such terrible customer service in any dealings with a retail store, let alone a car dealer. More

Their finance departments are crooks in suits. I received the perfect car, at the perfect price. Then came the finance dept. I told them I did not want any extended warranties, due to the fact tha received the perfect car, at the perfect price. Then came the finance dept. I told them I did not want any extended warranties, due to the fact that I could buy the same warranty over the net @ a better price. Then they claimed that there was Low-Jack already installed on my 04 Armada and I had to pay $3,000 extra. I requested it removed and the finance dept. Said they couldn't. I went back to the sale manager in fury, and demanded the reason there was a Low Jack on my vehicle with out my consent. The sales manager told me there wasn't any on my vehicle extra that the sales dept didn't already disclose to me. I marched back to the finance dept. and told them I no longer want to purchase the vehicle, all of the sudden the $3000 came off my contract.<br><br>If you have any other questions regarding this matter <br>dan_abdel@yahoo.com<br> More