Pinnacle Nissan

Worst experience. Beware of such money minded people who try to extract as much as money on you. These people force you to buy a car for a certain price and also on the backend they would take all your mon try to extract as much as money on you. These people force you to buy a car for a certain price and also on the backend they would take all your money in the form of DMV credit/title refunds or useless protection plans. Showing off my interest to buy a car was the biggest problem, they formed a team and made every move to convince me, after a long conversation we arrived at a deal. On the minute before signing the contract, they included a protection plan which i don't have any idea and took off any money from DMV title refund as a credit to balance the deal. So beware of such acts, they will showcase as such they agreed to the price but on the background, the finance person would figure out all the possible ways to put up the cost on you. Though my credit history was very good, they gave me a very high APR, i was so disappointed. I didn't back off even after all this, that is big mistake. Wait, disappointments are not over yet, there is one more twist at the end, they gave only one key for the car though i was given an impression like both the keys were there. Once they sell a car, you will not get any respect. I was treated very badly when i went back the next day, to enquire about the title refund. There is a person who takes care of the finance and get your contract signed, he is the one who messed up my buying experience. Infact, he tried hard on me to buy an additional $3k bumper to bumper warranty, and he was little rude while turned him down. He took the liberty of his position to set me with the high APR and also took away from title refund without my knowledge using my acknowledgement on transfer ownership. This incident happened in Pinnacle Nissan on September 2021. I want to give 0 stars to sales mans involved (mark smith, regie), finance manager, desk manager and the customer care. I responded to the survey with all my concerns to Anna Algiene, left a voicemail too but no response or sign of action in return. I feel helpless and cornered. More

Buying a car is probably one of my least favorite ways to spend an evening, but it was made even worse by the treatment we received at Pinnacle Nissan. We tested the car and the sales rep was very courteous, spend an evening, but it was made even worse by the treatment we received at Pinnacle Nissan. We tested the car and the sales rep was very courteous, albeit not as knowledgeable of the car as we were. While the first offer he showed us was $300 per month MORE than we originally told him we wanted to spend, the reason for the one star review is because of the sales manager, Jared Templeton. We decided the deal was not going to work and asked for the keys back to my car that we were considering trading in. Our sales rep came back with another offer, not our keys. We firmly asked for our keys so we could leave. Jared came over instead with an offer and we again asked for our keys. He handed them over and my husband turned to me to ask if those looked correct because I had just added a new keychain. I said yes, and Jared said, “you don’t even know what car she’s trading in?” with a smirk on his face. I was appalled and we immediately left. I cannot believe that they not only withheld the keys to OUR VEHICLE, but that he also had the nerve to say something so rude to potential customers. Don’t EVER go to this dealership unless you want to be screwed over or treated poorly. More

We looked at a vehicle but decided it wasn't for us, but everyone at Pinnacle did the best to try and help us find the right car. Dillon the salesman was great to work with. Would definitely return everyone at Pinnacle did the best to try and help us find the right car. Dillon the salesman was great to work with. Would definitely return More

Beyond disappointed with this experience. Not once but twice I was sold a car they did not have. After giving them a second chance and being promised they had the car, spending an hour between driving the twice I was sold a car they did not have. After giving them a second chance and being promised they had the car, spending an hour between driving there and signing paper work I was told the car would be delivered. A week goes by and I hear nothing from the dealer. I called to be informed the car I had already signed paper work on was sold. Low level communication and definitely not the experience I was expecting when I was purchasing a GTR. More

I have been bringing my Cube here for service the past four years. I have nothing but wonderful experiences with Joey Johnson and the service I recieve. I feel valued and genuinely cared about. I trust th four years. I have nothing but wonderful experiences with Joey Johnson and the service I recieve. I feel valued and genuinely cared about. I trust them implicitly. More

To whom it may concern all I can say is I would not buy a vehicle from Pinnacle Nissan if they have Continental tires the tires are the worst ever Pinnacle Nissan would not cover my tires after 3,000 miles o vehicle from Pinnacle Nissan if they have Continental tires the tires are the worst ever Pinnacle Nissan would not cover my tires after 3,000 miles on the car I had to replace the tires because they had pinholes in the sidewalls and Pinnacle Nissan would do nothing about it and today I had to go out and buy three new tires it's really too bad that they can't back their product up after all the business I've done with them and sold three cars tim D More