Pinnacle Nissan

This "service" center doesn't even deserve one star. I went in for a 3 hour service and I was refused a pick up from the shuttle service. My option was to get dropped off and walk back in 113 degr star. I went in for a 3 hour service and I was refused a pick up from the shuttle service. My option was to get dropped off and walk back in 113 degree weather. I'm sorry but is this not a car dealership??? I'm sure some lazy bozo is sitting in his cool cube that can drive 2 miles to pick me up. Instead im walking in the sweltering heat. Don't bother taking your car here because not only do they nickel and dime you on services but they barely provide a service doing so!! I even had to pay for water!!!!!! Horrible horrible More

My husband purchased my car a week ago at a tent sale event. It was a Saturday. The sales person we worked with was Sean Coughlin who was really helpful. He asked me to take the car the next day to the d event. It was a Saturday. The sales person we worked with was Sean Coughlin who was really helpful. He asked me to take the car the next day to the dealership to have it detailed since that is the day that they tend to be slow. Well, the next day I took the car to have it cleaned but when it was done I noticed that the plastic cover around the bottom of the driverside seat was broken. I asked to speak with teh Service Department manager but I was told that the service department was closed. I brought the damage to another sales associat's attention Cory Baldwin who assest the damage and advised me that he will look into it and call me to schedule an appointment to get that looked at and fixed. I got a hold of the sales associate 3 days later and I also spoke with Sean who asked me to bring the car by on Saturday when the service department is open. I came back Yesterday ( saturday), the sales associate Cory Baldwin got me a manager to speak with since Sean was running late. This manager was the rudest person I had to deal with. he pretty much called me a liar and that this issue never happened there. He told me that the piece I needed to have fixed was just about $40-50 and it should not bother me as much. After my husband showed up, we were told that they would pay half of the cost which in my eyes was unacceptable. On top of it, was told to come back the next day (monday) where they can try to see if the piece I need can be ordered and how much it would cost me. Today is Monday. I had to call in to work to make sure this problem gets resolved and fixed. When I arrived, I asked for a General Manager and waited for 30 minutes before Michael Wykoff aproached me and offered to assist. He is the Service Center Business Manager. At first I was not sure if he would be the right person to speak with since he seemed so young. I am only 35 years old. Anyway, I explained to Michael how I was treated, that this was my third time coming back. Michael listened to me and apologized for the way I was treated. He looked at the damage, and assured me that he will order the piece right than and will be taken care of. I only spent a few hours at the delaership today, but I was very pleased on how friendly and professional Michael was and the other sales people as well. I would recommend this dealership to others. Everyone I have dealt with was great and I would not let my experience ruined with one bad manager. I wish I would have gotten his name so I could encourage everyone to stay away from him.. More

I have received excellent customer service when working with Noel Estrada each and every time I have brought my truck in for routine service. I have always been able to get an appointment within 1-2 days with Noel Estrada each and every time I have brought my truck in for routine service. I have always been able to get an appointment within 1-2 days of calling, and I am offered a rental care when the estimated work time is more than 1/2 a day or so. Noel has always been very friendly and nice to me even when I have been demanding and impatient with my expectations at times. My most recent service involved getting new tires, and Noel made sure that I got a good deal on my tire purchase, assuring me that I couldn't get a better deal for the quality I was receiving anywhere else. I have been pleased with the overall customer service from beginning to end, and will continue to bring my truck in for needed service. More

I ended up with Pinnacle Nissan when I went to a used car tent event. Although I was supposed to have an appointment with Pinnacle Nissan, I was snagged at the gate by a different dealership, and was not tr tent event. Although I was supposed to have an appointment with Pinnacle Nissan, I was snagged at the gate by a different dealership, and was not treated well by them. I decided to go talk to the folks at Pinnacle Nissan about my experience and see what they could do, because I had found a car that I liked, and wanted to buy, but the other dealership was not working with me to make it happen. Chris at Pinnacle Nissan put me with Mike Bastos, and he assured me that he would do whatever it takes to put me in the car that I wanted. It took the better part of the day to get it done, because I have had some major financial setbacks in my life, so my credit is badly damaged. But, Mike stuck with me, and we got the deal done. He was not only friendly and persistent, but he was fun to deal with, and I would recommend Mike and Pinnacle Nissan to anyone. This review is real, and I truly had a great experience with Mike and Pinnacle Nissan. More

This has to be one of the most shady dealership that I have been to. This experience is from around 4 months ago, so I don't remember all the employee names. I do remember that almost everyone has a man have been to. This experience is from around 4 months ago, so I don't remember all the employee names. I do remember that almost everyone has a manager title for some odd reason. I negotiated a great price on the car through email back and forth between few dealers and this dealer came out with best price, and everything sounded great at the beginning. Once my borther and I got there, saw the car, ok good. When it was time to do financing, they have to audacity to tell me that my above 800 credit score isn't good enough because I never financed a car before. So the best interest rate they can get me was 15%. I can pay that much with my credit card on Capitalone at 11% interest rate. They pretended to want to work with us, going in and out with few people trying to talk to us and I believe the finance manager was there too, telling us why the rate was so high. At one point comparing low interest for a house and high interest for a car, because I can't drive a house away to another state, so the high interest represents the greater risk. I don't even care about that, I can buy anything anywhere in the world with my credit card at a lower interest rate. Sure, I could have done financing somewhere else, but it was pretty much the whole principle of the dealership to willing to lie to my face in such fashion. I demanded that they show me the rates that they were telling me the banks were giving them, and that they have no control over, and they keep giving me excuses and also ask me what kind of game I was playing. I walked out after that. These guys are liars, I wouldn't do business with them ever again. I see these good reviews around, and I'm pretty sure they are fake, hired by the finance department from Pinnacle Nissan. More

I first found the car I wanted online, a 2011 Nissan Altima 3.5SR. I spoke to Michael Bastos on the phone and he answered so many of my questions. I live 4 hours away from Pinnacle Nissan and have a ni Altima 3.5SR. I spoke to Michael Bastos on the phone and he answered so many of my questions. I live 4 hours away from Pinnacle Nissan and have a nissan dealer only 45mins away but Mike really worked with me, kept his word, and made my experience special. This was the first new car I ever bought. I would say to anyone looking to buy a new Nissan go to Pinnacle Nissan but specifically ask for Mike Bastos!!! You won't be sorry. He is a great person who really goes the extra mile!!! And he makes it fun along the way!! I would recommend him to anyone!! Top Scores all around!!! More

I was skeptical when I first went in but I was greeted warmly. Laura Estay the fleet manager was very friendly and was a great pleasure to work with. The sales representative that I worked with Zach Poore warmly. Laura Estay the fleet manager was very friendly and was a great pleasure to work with. The sales representative that I worked with Zach Poore was outstanding, amazing, bad a$$. I got exactly what I wanted at a price lower then I expected. Then when I made it to their financial representative Ray Garcia, he absolutely blew me away with what he was able to offer. I highly recommend this dealer and their employees to ANYONE. New or Used, doesn't matter. These individuals are more concerned in getting you into what you want instead of lining their own pockets. I felt good there, I felt welcome. Thank you Sgt. Poore, Laura Estay, and Ray Garcia! More

Great customer service!We have dealt with Pinnacle Nissan several times and also get our service work done there. We have always been happy with the work as well as the level of customer service and follow u several times and also get our service work done there. We have always been happy with the work as well as the level of customer service and follow up service they provide. Overall a great dealership. More

The sales people and finance department at this dealership were a joy to work with. They made the purchase of our 2011 Rogue a very stress free experience. Travis and Cory in sales were very patie dealership were a joy to work with. They made the purchase of our 2011 Rogue a very stress free experience. Travis and Cory in sales were very patient with us and explained in detail all the features on our new vehicle. Mark in finance shopped around and got us the best interest rate and monthly payments available. This dealership also gave us a fair price for our trade. More

Your dealership was great, and the salesman Michael Bastos, couldn't have been more professional, courteous and accommodating. We would recommend Pinnacle Nissan without any reservations. Your people Bastos, couldn't have been more professional, courteous and accommodating. We would recommend Pinnacle Nissan without any reservations. Your people are the very best at what they do. I enjoyed my meeting with all of your people. Thank you More