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Pinnacle Nissan

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
1,280 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too. We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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7601 East Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 1,280 reviews

February 04, 2025

Friendly and helpful. Always respectful of our needs. Sam and Mark were very attentive to what we needed and wanted. More

by brenee126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Mark
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Feb 05, 2025 -

Pinnacle Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that Sam and Mark provided you with attentive service. Your satisfaction means the world to us, and we’re here to help whenever you need. Looking forward to seeing you again soon!

February 03, 2025

Friendly employees that do great work. They take great care of my Z Nismo. Thank you! More

by cmmontoya429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales
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Feb 05, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear that our team is taking great care of your Z Nismo. Your satisfaction means everything to us, and we appreciate your support!

February 02, 2025

Fast, friendly, and very timely service! I stayed in the waiting area and had a cup of coffee and nice snack bar More

by WSAGAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled you enjoyed our fast and friendly service. It's great to hear you made the most of your time in our waiting area with a coffee and snack. We look forward to serving you again soon!

February 02, 2025

Called in with a mx issue. . was able to come in same day and leave same day with s fixed titan.. will return! More

by JERKERT86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you had a quick turnaround for your Titan issue. Our team strives to provide prompt service, and it’s great to know you’ll be back. Looking forward to seeing you again!

February 02, 2025

Best service department. They really care about their customers. I will always take my vehicles to Pinnacle Nissan. More

by PJP359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie in the service department
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Feb 04, 2025 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear you had a great experience with our service department. Your support means a lot to us, and we look forward to continuing to provide excellent care for your vehicles!

February 02, 2025

Dan Thomas was the best service advisor I’ve ever had. So knowledgeable! I felt very comfortable. Dan didn’t pressure me for any additional service. I was able to take my time deciding. My son could h More

by marlagallery56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Pinnacle Nissan responded

Thank you, Marla! We're thrilled to hear about your positive experience with Dan. His expertise and approach to customer service truly make a difference. We appreciate your support and look forward to serving you again in the future!

February 02, 2025

Wes was helpful and nice to work with. Appreciate his good work. 15 words is ridiculous request. I will not answer in future More

by RUSTYTACO01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Feb 04, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review, Rusty! We're thrilled to hear you had a great experience with Wes. Your feedback is valuable, and we appreciate your honesty regarding the word limit. We’re always here to help!

February 02, 2025

Dan made the appointment with me and made it very easy. Everything that was discussed was completed quickly and I was on my way within a reasonably short amount of time. More

by flyfishmichael1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas 5 stars
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Feb 04, 2025 -

Pinnacle Nissan responded

Thank you, Michael! We’re thrilled to hear that Dan provided you with a smooth and efficient experience. Your time is valuable, and we’re glad we could meet your expectations. Looking forward to serving you again!

February 02, 2025

I was assisted first through one service tech, Billy, who when I requested to call back because I wanted to call somewhere else for a better estimate gave a long sigh of frustration. Once it was ready I spok More

by Caparker987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy, Wes and Dan in service department
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Feb 04, 2025 -

Pinnacle Nissan responded

We strive to provide excellent customer service to everyone and we understand your frustration with the service you received. It is never our intention to make any customer feel as though their questions are not valued or that they are being treated unfairly. We would like to discuss this further with you please contact Anna Algiene at 480-339-7780 at your earliest convenience.

February 02, 2025

Customer service sales reps need more people skills on follow ups and questions customers might have that need help with. Your finance rep was the only one explainable and very helpful thank you Stephen More

by javila_69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen
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Feb 04, 2025 -

Pinnacle Nissan responded

We understand your concerns about the people skills of some of our customer service sales representatives, particularly regarding follow-ups and answering customer questions. We value your input and are actively working to improve our team's communication and customer service skills through additional training and coaching. We want all of our customers to have a positive experience, and your feedback helps us achieve that. We encourage you to reach out to Anna Algiene at 480-339-7780 if you'd like to discuss your experience further.

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