Pines Ford

Poor communication - left service advisor 3 voicemails, a text and an email. Service was completed as expected. text and an email. Service was completed as expected. More

my person at lincoln is peter . he arrange my rental car and had it delivery to my house on time . my car was taken care of and deilver back to my grandsons house . It was done just he arrange my rental car and had it delivery to my house on time . my car was taken care of and deilver back to my grandsons house . It was done just the way I needed it and i love there services Diana feibelman More

Pines Lincoln is the best dealership I’ve dealt with in 40 Years! Five Stars! 40 Years! Five Stars! More

The service adviser provided exceptional customer service and made the whole process very easy and painless. service and made the whole process very easy and painless. More

Entering the service department was seamless and easy, The service advisor was very helpful I am friendly. My oil change was completed on time as promised. The service advisor was very helpful I am friendly. My oil change was completed on time as promised. More

From the beginning to end the experience was amazing! Thank you guys soot much! We will definitely recommend to friends and family. Thank you guys soot much! We will definitely recommend to friends and family. More

Peter always takes excellent care of us. We couldn’t be happier with Pines Lincoln Mercury. We couldn’t be happier with Pines Lincoln Mercury. More

I feel that I was in my own house with my family the way they treated me. This is the second vehicle that I bought at Pines Ford in the last 3 years. they treated me. This is the second vehicle that I bought at Pines Ford in the last 3 years. More

Brought my ford in for rough shifting. Was told that it was the torque converter $2300 repair. Decided to go ahead with the service here at the dealer to get it serviced right. I was told Was told that it was the torque converter $2300 repair. Decided to go ahead with the service here at the dealer to get it serviced right. I was told that we were lucky to bring it in and repair this issue before it caused a major transmission problem and that this repair.solved that issue. I specificallyasked what issues I should look for next and was told "water pump." Left the dealership and found that I had no brakes and almost crashed hard off the road and into.another vehicle. I replaced a vacuum line myself but was never told that the car wouldn't have brakes until it was changed. Picked up the car again. Next, we Drove the car with family to Orlando and the transmission (which was just handled with the repair and I was told is good to go) failed and left us stranded in the middle of nowhere on the highway. Terrible experience. Was told that they would take care of the tow $600. Still unpaid and now I have to pay. When they recieved the car they told me over $4k to repair the transmission? Just like that? They just serviced the transmission and wanted more from me. Treated me with disdain & like a fool. After dealing with this nightmare with no resolve or accountability from your dealership. Ford manufacturer stepped in and cover the repair under warranty even though it was out of warranty. Still cost me $1k more. I paid and received the car back. Next time I was driving was to Orlando again. Moved the car to get my kids from school and found a puddle of transmissionfluid underneath. Called your service guy Marco. He sent the toe truck and still has not contacted me about what is wrong with the car now. I am a share holder and own 4 vehicles. All ford's. My family drive ford's and just purchased 2 expeditions new. After this terrible nightmare of an experience that still isn't over. We are looking at Chevy. Worst service experience of my life. Can't even get a call back to find out how long I have to rent a car for before my car is "repaired" again More

Horrible service I still do not have my truck and it’s been several weeks. The fixed on thing broke another and put a huge scratch on my door that they have not fixed yet. So bad they have to do body work been several weeks. The fixed on thing broke another and put a huge scratch on my door that they have not fixed yet. So bad they have to do body work and paint More