Pines Ford

I took my 2005 Excursion for a 60.000 miles service plus other issues. I did explained the issues to the customer service rep that received my vehicle, among others the main was a vibration at different spe other issues. I did explained the issues to the customer service rep that received my vehicle, among others the main was a vibration at different speeds. I gave all the facts and clearly explained how the vehicle was reacting and the customer rep wrote it in the work order...a week after they returned my truck, a tire balance, alignment and rotation was spouse to be done among others, and within minutes I get on the freeway just to find that that the same vibration issue was there, I did call immediately the dealer and spoke with the customer rep recommending me to bring the vehicle back. Next day brought it back, explained one more time the issue to the customer rep, and this time I took the manager on a test ride, promising me that an "expert" will take care to address the issue... After another week, I went to pick up my truck, "another balance was done" and was now told that I may have a bad tire... My tires had only 14000 miles so I took them back to Sears where I bought them from in order to execute the warranty... The sears tech inspected the tires and with argument they explained that it was not a tire failure, they pointed to the shocks as they were bad... so I did make them perform a complete shock test (which I had to pay $148.00 for) to determine for sure that they were in fact bad. The result was that the shock were bad. I called the dealer and ask them if they did checked the shocks at what they said, that it was part of the multipoint inspection... so I told them that as we speak I'm at "Joes Garage" and they found the shocks in bad condition... the sales rep refused to believe me, so I did call Ford Motor Company direct to address the problem, I was told by Ford MC that in order to make the report "valid" it had to have the vehicle inspected by an official Ford service center... which I did... I took my truck to Maroone Ford in Miami and explained my vibration issue exactly as I did explained to the customer rep at Pines Ford, within 2 hours the customer rep at Maroone Ford came back with a report stating exactly as Sears did... -Shocks are bad causing the vibration and causing the tires to worn in a very unusual way-... So now I have 2 reports, one by a none official shop (Sears) and one from an official Ford service center. with this information in hand I did call again Pines Ford to let them know the result of the official report, the answer I've got back by the manager (Don) was, that they reviewed the paperwork and when they performed a "VISUAL INSPECTION" they couldn't determine anything wrong with the shocks... SO HERE IS THE POINT... YOU CANNOT TRUT A SEVICE CENTER THAT YOU WALK IN AND WHEN YOU ADDRESS A PROBLEM IN YOUR VEHICLE, NOT ONE TIME... TWO TIMES!!!, THEY DON'T GO ANY FURTHER THAN A VISUAL INSPECTION FOR A REPORT AND SENDING YOU BACK ON THE ROAD, AND NOT GIVING YOU ANY RESPONSIBLE ANSWER, I DID EXPEND OVER $2400.00 JUST IN SERVICE AND FEW PARTS... NOW I DOUBT BIG TIME THAT ALL THE OTHER THING THAT I DID REQUEST FOR THEM TO DO WERE DONE... I WILL CONTINUE TO SPEND MONEY INSPECTING MY VEHICLE UNTIL I MAKE SURE THAT EVERYTHING WAS DONE PROPERLY.... IF YOU CARE ABOUT YOUR VEHICLE... DO NOT TAKE IT TO THIS DEALER (PINES FORD), YOU WILL BE SAVING MONEY IF YOU HAVE TO DRIVE 100 MILES TO YOUR NEXT DEALER.... TAKE MY ADVISE...!!!!!!! Anyway... I hope no one else gets ripped and send on your own and on the road with an unsafe vehicle by Pines Ford...! TAKE MY ADVISE..... More

I have a 2010 Town Car that has had intermittent problems with the A/C. These type of repairs can be difficult to diagnose due to the fact that sometimes it works and other times it does not. After the first with the A/C. These type of repairs can be difficult to diagnose due to the fact that sometimes it works and other times it does not. After the first day in the shop the "computer diagnosis" did not reveal any problem so my service advisor (Raul Carmona) called to give me this information, I asked him to please have the car rechecked because the A/C had not worked consistantly since I have owned the car (March 2010). He had the car rechecked and the tech found a leaking valve in the system that was causing the problem. When he called to give me this news I told him "You made my day". I had been to another L/M dealership closer to where I live on two occassions and still had the problem. So thanks to Raul and the service team at Pines Ford Lincoln Mercury my problem was taken care of. In the last 35 years I have driven Lincoln Town Cars and Mercury Grand Marquis exclusively,lucky for me that Raul believed what I told him and persevered until the problem was corrected. More