Pines Ford

I was greeted and checked in as soon as arrived. This was important since I needed to get to work on time. I received a call to informó me that a part would need to be ordered in order to complete one of the important since I needed to get to work on time. I received a call to informó me that a part would need to be ordered in order to complete one of the items. More

Did not keep their word on when the repair would be completed. More than six weeks I was without a vehicle, costing me thousands of dollars in lost revenue. It was only after I contacted the regional s completed. More than six weeks I was without a vehicle, costing me thousands of dollars in lost revenue. It was only after I contacted the regional service manager did the work get done. Services advisors did not seem to care. More

I had my engine replaced through your dealership I have brought it back three times all of it only to be told there was nothing wrong I am down to 11 miles to a gallon in my truck is still ticking I have n brought it back three times all of it only to be told there was nothing wrong I am down to 11 miles to a gallon in my truck is still ticking I have no faith in you guys and you are very unprofession More

The best dealership to service your car . You can make an appointment and they will work in all thinks that you need to fix or improve. Thanks. appointment and they will work in all thinks that you need to fix or improve. Thanks. More

Marco Garcia is my service advisor. This has been the fourth time using Pines’s Ford after a long absence. I will continue to use Pines’s because of Marco. fourth time using Pines’s Ford after a long absence. I will continue to use Pines’s because of Marco. More

Jorge is the best he talks so nicely he even sings to me some times, which calms me down. I love that he delivered my van some times, which calms me down. I love that he delivered my van More

It was great working with Cody,very professional.Service was done in a timely manner and I was kept informed when car was ready.Thank you was done in a timely manner and I was kept informed when car was ready.Thank you More

Service advisor Peter Galvez of Pines Lincoln has been very helpful and professional. However, It seems that the parts department does not have access to all the information required to provide the parts very helpful and professional. However, It seems that the parts department does not have access to all the information required to provide the parts required for installation of a trailer hitch on my 2017 Lincoln MKX bought as a warranted pre-owned car. It took three visits to complete the installation. On both visit # 1 and # 2, they found that they needed an additional part. On my previous car - a 2014 Acura MDX - they managed to install the hitch in one visit. Jean L. Arcand More

I had my appointment cancelled a day before, which was already rescheduled two weeks before because whoever was in charge of my request and appointment did not care about checking that I was taking the ca already rescheduled two weeks before because whoever was in charge of my request and appointment did not care about checking that I was taking the car to be fixed in regards to a Safety Recall letter where parts should had been then properly ordered before said confirmation. I am still awaiting for said communication! More

Excellent service across the board. Easy to make appointments, excellent service and capability, excellent problem solution and great follow-up by Roger and Chris. Car functions very well. appointments, excellent service and capability, excellent problem solution and great follow-up by Roger and Chris. Car functions very well. More