Pines Ford

Every time I take my truck for service I always get greeted like it was family appreciate that greeted like it was family appreciate that More

The rep who received me last did not have a good attitude or was willing to help me find the best solution. The manager worked with me and was able to get my car in for a diagnostic. I waited aprox 5 hrs. Th or was willing to help me find the best solution. The manager worked with me and was able to get my car in for a diagnostic. I waited aprox 5 hrs. They quoted me an exorbitant amount for AC repair which was bogus because I got a second opinion elsewhere and there was nothing wrong with my AC. I had to pay over $300 just for a bogus diagnostic. They tried to scam me because I’m a woman and they figured I wouldn’t know better. I’m very disappointed. More

I have been calling every week to my service representative for the last 30 days ref to the recall without receiving any response. I keep getting service questionnaires after I call with no res representative for the last 30 days ref to the recall without receiving any response. I keep getting service questionnaires after I call with no response with my representative More

Service is way too slow, 3 1/2 hours for a oil change and tire rotation is ridiculous, as I stated to the service advisor my truck is my work and loosing that many hours is too much for me. tire rotation is ridiculous, as I stated to the service advisor my truck is my work and loosing that many hours is too much for me. More

This service was fast and great other lately have been terrible with long waits and delays in eval time and fees. Who can leave a primary vehicle for over three weeks???? Can you? $175.00 per item eva terrible with long waits and delays in eval time and fees. Who can leave a primary vehicle for over three weeks???? Can you? $175.00 per item evaluated? Lifetime Ford supporter. Whole family has been. I just paid a certified mechanic over $3000.00 to replace bad cam phasers! Three days not weeks and this is an issue all over the internet. Why isn't it a recall ? Very very dissatisfied and unhappy customer. More

The service department was great the cashier and the service manager sucked Make me feel that I was wrong And couldn't correct anything that I needed and won't correct and basically call me a liar They service manager sucked Make me feel that I was wrong And couldn't correct anything that I needed and won't correct and basically call me a liar They didn't know how to check the reward points More

Professional, courteous, responsive best describes this dealership. Felt like home when there. Provided that extra attention to detail. dealership. Felt like home when there. Provided that extra attention to detail. More

Had Ford's "The Works" service job done that day. Ms. Ninfa R. my service advisor was great. Had no issues with the service I received. Everything went well. My wait time was much less than expected. Ms. Ninfa R. my service advisor was great. Had no issues with the service I received. Everything went well. My wait time was much less than expected. More

I had a recall on my F350 so I contacted my service rep Roger he setup the appointment. When I arrive he attended to my appointment a nd said the truck would be ready same day and he would call me. The se Roger he setup the appointment. When I arrive he attended to my appointment a nd said the truck would be ready same day and he would call me. The service bays where clean and it appeared all customers where handled quickly. More

They even paid for my Uber ride back home, after dropping off my truck for a repair :) off my truck for a repair :) More