Pines Ford

I researched the 2017 Lexus LS460 that I purchased through Carfax and seeing it was purchased and serviced its entire time at the Lexus dealership in Pembroke Pines FL. It also had been through a pre through Carfax and seeing it was purchased and serviced its entire time at the Lexus dealership in Pembroke Pines FL. It also had been through a pre inspection service at this dealership and had four tires replaced and four wheel alignment. On December 19 2024 I flew from Greenville SC to Ft. Lauderdale and was picked up by my salesperson. Because I had already made the commitment to purchase and signed paperwork on line I thought this was going to go quick and I could be on my 600 mile trip home. Three hours later they finally finished this process. I left and got on I95 and fought heavy traffic for about 50 miles. I finally could get in the right lane and set the cruise and immediately noticed the car would drift to the right. I thought they hadn’t got the alignment just right. After the holidays I took the car to my dealership and was told that four of the control arms had to be replaced because the bushings were worn so badly it could not be aligned. I was given a written estimate of 2500.00 to do this repair. I was shocked because the odometer shows the car has 62,900. I contacted the salesperson about this and got no response so I wrote a letter to the general manager and enclosed all the paperwork from my dealership and as of today I have received no response. In the meantime the 30 day temp tag they issued me has run out and I haven’t received my permanent tag. I have called many times trying to find out where my tag is only to get a voice mail or hung up on or told they would overnight me a temp tag. At 72 Yrs. of age I have never been treated this badly at a dealership. After paying full retail price, dealer fees, sales taxes, registration, title and tag fees I now have a 30,500.00 investment sitting in my garage that I can’t drive. More

Do Not Go to Ford Pines Service Department until you read the reviews under their website. If you do request any other service advisor then Mike Rodriguez.. I don't have enough room to speak the true experie the reviews under their website. If you do request any other service advisor then Mike Rodriguez.. I don't have enough room to speak the true experience on this formun. It's just based off my personal experience last weekend 7/19/2024. More

I purchased my used Lexus on July 1, 2023 and as of today, January 5, 2024 it’s stilll not registered. My Credit Union received the Title but Pines Ford still has approximately $3,500 that they collec today, January 5, 2024 it’s stilll not registered. My Credit Union received the Title but Pines Ford still has approximately $3,500 that they collected from me and won’t return to me. I moved to Texas a week after buying the vehicle and need it registered. They have lied, deceived, hung up on me and avoided me. There’s much more but too long. Pablo, the UC Manager lied to me and when confronted had a temper tantrum then hung up on me. I suppose he thinks he’s getting even but I’ve just started to fight back. I just wrote to the FL Attorney General. More

Lies and dishonest people on the used pre-owned. Avoid this place and go to a place where you can trust. READ before you sign, otherwise, you will be sorry. Avoid this place and go to a place where you can trust. READ before you sign, otherwise, you will be sorry. More

Wonderful customer service wiling to work with you. I felt comfortable and ease knowing they were going to give me a deal I could afford. Rodolfo is an amazing person. His loyalty to his customers is o I felt comfortable and ease knowing they were going to give me a deal I could afford. Rodolfo is an amazing person. His loyalty to his customers is outstanding. More

I bought a pre-owned 2022 Ford F150 Lariat SuperCrew from this dealer and very happy with the vehicle and overall, how the sale went. I got the deal I proposed without my trade which I sold privately 2 days this dealer and very happy with the vehicle and overall, how the sale went. I got the deal I proposed without my trade which I sold privately 2 days later. I’d like to recognize 3 of the sales team that made the deal happen… 1-Marthlene Giamarese, BDC Mgr. who was my first contact when I found the vehicle on the web. She jumped through hoops for me from beginning to end & never lost her cool despite how demanding I was early on. 2-George Cabral who was my sales consultant. He showed me the vehicle, all the features, test drive and was a “no pressure/easy going” salesman who I would buy from again. He was easy to get a hold of on the phone and met or exceeded all my requests. He made sure I got new carpet mats with the truck and had it detailed ready to go upon delivery. 3-Lastly, Luis Rivas, the finance mgr., made the paperwork process easy with no stress. The fact that I bought the vehicle for cash with no financing sure helped. But he was very intelligent, knowledgeable, and provided me with a lot of info on extended warranties and how my new tag would be processed & mailed. As for the truck…I absolutely love it! It is a big upgrade from my old 2011 Ford F150 FX2. Specifically, the 10-speed transmission, the ride quality, safety features, towing, styling, and comfort is amazing. While I appreciate technology, it is overwhelming to say the least. It has been almost a month and I still can’t figure out the Infotainment system and other dash features. These trucks don’t come with an owner’s manual & the dealer said they special order me one but I’m still waiting. While millennials may enjoy online research, we old-school baby-boomers like owner’s manuals. This dealership was a 65 RT mile drive for me but well worth the trip. They have a huge dealership with tons of inventory. This vehicle was sold with the “Ford Gold Certified Blue Advantage” which made the deal well worth it. It included an extended Powertrain warranty for 7 years/100,000 miles, remaining 36M bumper-2-bumper warranty, Ford Rewards Points (still waiting for these to get credited), Sirius Radio trial, and thorough inspection of the vehicle along with 4 free oil changes. I’ll travel back here for my complimentary oil changes. You’ll be satisfied just like many other customer reviews have indicated. Thanks. More

I suspect that Someone working at the dealership (in my opinion) made a key to our vehicle, ( we found out later a new key was added to our vehicle) they disabled the GPS antenna by ripping the rear panel opinion) made a key to our vehicle, ( we found out later a new key was added to our vehicle) they disabled the GPS antenna by ripping the rear panel and ripping the wires out of it. To disable GPS REPORTING. This was planned out. The camera shows Someone came onto the lot, talking to someone else on the phone being directed towards our car. They enter the car, started it, and drove away immediately How would they know that car is drivable? It’s in a service area of the Ford dealer. Our covers are covered the next day with Parts stolen off of it about $10,000. Our title now shows a theft recovery vehicle it lost $8000 of value. The dealer claims they are not responsible for anything at all and were very rude cold and friendly and helpful this whole time. They refused to do anything to help us. The police officer said there were other vehicle stolen from that lot as well in the past. So figure it out for yourself there’s still under investigation. More

Nothing I despise more than a lazy staff especially in Management! As a business manager with another dealership I was attempting to assist our customer in canceling her previous warranty on her trade in Management! As a business manager with another dealership I was attempting to assist our customer in canceling her previous warranty on her trade in and I was directed to the finance dept after being on hold for several minutes. Nothing but pure laziness telling the customer they have to go to the dealership ( out of state ) or another Ford ( in state ) then assisting them. All I was trying to obtain was the form to fill out and send in to them for her since my knowledge on the topic is better than the customers. Nope no good for the guy I spoke to which exemplifies GREED! Only assist when making money but not helping the customer. Terrible More

This is the best dealer i have ever been two. The associates Omar and Luis treated me like a life long customer and even stayed late with me until my purchase was complete. They earned a customer The associates Omar and Luis treated me like a life long customer and even stayed late with me until my purchase was complete. They earned a customer for life. I couldnt recommend them enough. More

Unknowledgeable, unaccomodating, couldn't care less if the sale was made Buy your vehicle ANYWHERE else the sale was made Buy your vehicle ANYWHERE else More