Pinehurst Toyota

My Experience: Misleading, Poor Post-Sales Customer Service I recently purchased a used vehicle from Pinehurst Toyota. I live 6 hours away and so I had to work through the details of the deal prior to arriving I recently purchased a used vehicle from Pinehurst Toyota. I live 6 hours away and so I had to work through the details of the deal prior to arriving to take possession of the truck. Throughout this experience I worked with 3 different sales representatives. I requested additional pictures of the vehicle along with detailed explanation of the state of the vehicle. The first issue was that they dealer stated that they had the service records for the vehicle. They did not. The next issue was that I was shuffled between representatives regularly and therefore had an issue working through the details of the vehicle. Was this in an of itself a sales tactic? After having agreed to a purchase price, which was on the higher end of the range for retail on this vehicle, I made arrangements to drive the 6 hours, in a rental car, and stay the night at a local hotel. In respect to the price, I agreed to pay a little above what my bank stated retail should have been due to the fact that I was advised by the sales representatives that this vehicle was in excellent condition. Upon arrival, the first issue was that the paint on the vehicle was faded. The pictures did not show this despite having thoroughly reviewed them. I’m not certain that a little bit of retouching wasn’t used. Next, the front driver tire is beyond safe to drive on. The passenger side is not too far behind. Ok, none of these are mechanical drive train issues so I agree to go on a test drive. The control for the air conditioner fan speed had a problem, but other than this it appeared as though I was not immediately dealing with any major issues. In respect to the condition of the paint, I’m advised that it is expected of that year. Ok, that is fine, but I’m not paying you for faded paint. I’m paying for a vehicle in excellent condition – which the dealership told me it was. This vehicle is not. However, due to the time and investment I have I opt to look past this. I sign the papers. And yes, since it’s a used vehicle I have to acknowledge the as-is statement. I’m fully aware of the legal aspects of this. I drive the vehicle to my hotel, turn the key back to turn the vehicle off, and it being a diesel, did not turn off. I spent 5 minutes working to get the vehicle to shut down. The next morning I start my drive back home and once I get out of town and get some speed I realize that the tachometer has stopped functioning, and the air conditioner controls are not working correctly. Then, as I reach highway speeds on the interstate I realize that I’m hearing a continuous humming sound. So, within 24 hours I start experiencing a number of issues with the vehicle despite having been told by the dealership that the vehicle was in excellent condition. In short, I was misled by the dealership. And I asked these questions thoroughly. I contacted the dealership within 24 hours to advise them that they had not disclosed the true condition of this vehicle to me and that, considering that I had paid excellent retail price would expect them to stand by their word, and their promise of great customer service, and assist with some of the repairs necessary to get the vehicle up to excellent retail. I received no response from the dealership. Not until I advised them that I was going to contact the State’s Attorney generals office did anyone respond, and even then they simply told me it was my problem. I’ll let anyone who has read this make their own determinations as to the experience they expect to have with this dealership, pre and post sales. More

Worst experience at a dealership ever Drove an hour down to look at a vehicle that was in stock. Got phone confirmation from 2 employees at the dealership that the vehicle that I was look Drove an hour down to look at a vehicle that was in stock. Got phone confirmation from 2 employees at the dealership that the vehicle that I was looking at was at the dealership and would be available to look at by noon. Showed up on time and the salesman Bobby was running around the dealership like he had no purpose. They bring the wrong vehicle around to look at, we inform him that this is the wrong vehicle and he proceeds to ignore us while we wait for 20 minutes. When we confront him his manager informs us that the vehicle we came to look at wouldn't be there for a week. Nightmare scenario. This place is the nightmare you think about when you think about car buying. Simply put the worst dealership and people. More

New Car Purchase Recently purchased a new Highlander from this dealership. There was an initial misunderstanding and I was very frustrated; however, the General Manage Recently purchased a new Highlander from this dealership. There was an initial misunderstanding and I was very frustrated; however, the General Manager called me and listened calmly to my frustrations. Within a few days (at my convenience), I went to the dealership and met personally with him. He quickly resolved my problem and I am now a happy customer. Over the years I have purchased 5 or 6 vehicles from Pinehurst Toyota and each purchase was a pleasant experience. I love my new Highlander. More

Never go here! Absolutely the worst customer service ever. Found a vehicle and agreed on a price late on a Friday. Credit was perfect, floor manger agreed, and ask Absolutely the worst customer service ever. Found a vehicle and agreed on a price late on a Friday. Credit was perfect, floor manger agreed, and asked if I could come back on Monday since his dealership closed at 730. Agreed, and took the vehicle home with dealer plates. Came back on Monday and sat down to sign paperwork and price was different. Told them this isn’t what was agreed on, and they said take it or leave it. I asked for the floor manager I had worked with and they said no. Horrible customer service. NEVER go to this place. Additionally, it is dirty and as soon as you pull into the lot you have 5 people asking you personal questions. Again, horrible experience and will NEVER go back! More

Great service! Experienced people that make the deal easy and quick. I had a difficult deal and they made it seem easier then it looked. thanks to Bobbie and his Experienced people that make the deal easy and quick. I had a difficult deal and they made it seem easier then it looked. thanks to Bobbie and his manager. More

Great experience The staff at Pinehurst Toyota was exceptional. My purchase went quickly and efficiently.All my questions were answered and needs met. Tim Dunne and th The staff at Pinehurst Toyota was exceptional. My purchase went quickly and efficiently.All my questions were answered and needs met. Tim Dunne and the rest of the folks are outstanding More

Professional and speedy I did my homework, chose my vehicle and went to USAA to get my financing. The USAA car buying service recommended this dealer and two others in my ar I did my homework, chose my vehicle and went to USAA to get my financing. The USAA car buying service recommended this dealer and two others in my area. I made the drive to Pinehurst Toyota and was not disappointed with the car buying experience they provided. More

Pinehurst Toyota Fantastic place to do business They had great interpersonal care between them and my wife and I. They were not overbearing, but provided feedback and suggestions on car and price. They had great interpersonal care between them and my wife and I. They were not overbearing, but provided feedback and suggestions on car and price. They were very professional in how they performed their services. I would highly recommend purchasing a vehicle with them. I dealt with Tim Dunne in sales department. Highly recommend you working with him!!!! More

Will continue to buy here I have bought 3 cars here over the years. Will absolutely continue to work with them in the future. Also service all my cars here. Takes a little time I have bought 3 cars here over the years. Will absolutely continue to work with them in the future. Also service all my cars here. Takes a little time because they need a bigger department, but once they build, should be great. More

Professional Second car purchase in 6 months. Robbie p and andy c are a pleasure to deal with. Only took 3 hours from the time i got on the lot and left with my ne Second car purchase in 6 months. Robbie p and andy c are a pleasure to deal with. Only took 3 hours from the time i got on the lot and left with my new truck. I have waited over 3 hours at hendrick for them to bring me what they consider a good deal. Pinehurst has better prices and better staff. More