Pinehurst Toyota

Took 2017 BMW X5 in for routine oil change. Had to return to dealership twice after service. First, about 15 miles after leaving dealership the oil light came on and vehicle oil status showed Had to return to dealership twice after service. First, about 15 miles after leaving dealership the oil light came on and vehicle oil status showed 1 quart low. Returned to dealership. Service department stated they could not find evidence of low oil or a leak. The next morning there was a significant amount of oil on my garage floor directly under the oil plug. Returned to dealership. The old plug and seal had been used for the initial oil change. This time they found the old plug and seal were leaking, and used a new plug and seal with this second oil change. It is unlikely the oil plug and seal failed between the first oil change and the next morning when oil was found on my garage floor (which is now a permanent stain), which leads me to believe the service department mechanic who did the initial oil change was not thorough in the final check before releasing the car back to the customer. It's important to note the service department manager was very responsive handling the situation. But I will not be returning to this dealership for any service work. More

I use the service center . They are great in every way. I have only great things to say Paula wallace They are great in every way. I have only great things to say Paula wallace More

A++ Experience. Working with Cris, Corey, and Emily was an absolute pleasure - and a great deal on a new Tacoma. Highly recommended! Working with Cris, Corey, and Emily was an absolute pleasure - and a great deal on a new Tacoma. Highly recommended! More

Learn the meaning of Customer Service! !!!! In March 2023, This dealership totaled my car by letting a runaway golf cart knock it off the lift while having the oil changed. The paid off m !!!! In March 2023, This dealership totaled my car by letting a runaway golf cart knock it off the lift while having the oil changed. The paid off my car but were not willing to offer any acceptable discount on a replacement vehicle. They are more interested in making money than taking care of a long standing customer (since 2007). I will never patronize them again. #moneyhungry More

I came in late and had a lot of very specific demands on financing…these guys stayed way past closing time and got my deal done they were excellent to work with! financing…these guys stayed way past closing time and got my deal done they were excellent to work with! More

Seth was amazing. No pressure and worked out a deal we were happy with. I would reccomend pinehurst Toyota and especially Seth!!!!!! No pressure and worked out a deal we were happy with. I would reccomend pinehurst Toyota and especially Seth!!!!!! More

Kevin helped us and was amazing! He was very understanding of our needs and expectations, so patient, and kind as well. We got a car we loved and will definitely be returning in the He was very understanding of our needs and expectations, so patient, and kind as well. We got a car we loved and will definitely be returning in the future! More

Cris Sanchez was an awesome sales rep… responsive, thorough and knowledgeable. We enjoyed working with him very much and highly recommend him. thorough and knowledgeable. We enjoyed working with him very much and highly recommend him. More

I called Pinehurst Toyota and was directed to Cris from sales without any wait. Cris was accommodating and direct towards the exact Toyota I was looking for. Great overall experience without any obligation sales without any wait. Cris was accommodating and direct towards the exact Toyota I was looking for. Great overall experience without any obligation or high pressure sales tactics. Also down right best price between the Carolinas. Will buy from Cris again. 5 stars! More