Pine Belt Subaru - Service Center

Service Department sucks I have been going o this dealer for a very long time ( over 10 years). I'm on my 3rd Subaru. Today was my last time. The sales department is always gr I have been going o this dealer for a very long time ( over 10 years). I'm on my 3rd Subaru. Today was my last time. The sales department is always great. But, their service department really sucks. Every time I take my car there, something wrong comes out of the visit. After putting Synthetic oil since buying the car, they decided to put regular oil and charged my for the higher cost. After asking why it was done, the service person told me that I did not tell him of my choice of oil. When I made the appointment, I made it very clear that I wanted 100% Synthetic oil. Sad to say, both service people need to go. Their business will go down if they don't even try to fix their mistakes. More

Worst service ever doesn’t even deserve 1 star Have had no radio, backup camera or Bluetooth for 3 months, it’s a recall. My third time in to have it fixed and they still can’t fix it. 1st appoin Have had no radio, backup camera or Bluetooth for 3 months, it’s a recall. My third time in to have it fixed and they still can’t fix it. 1st appointment took a month for me to get. They have so called managers that do nothing to help you. Will never purchase a Subaru again from pine belt. More

Very knowledgeable I came in to speak to Nico to get the run down on how to use all of the features my new Subaru offered. He did a great job in explaining everything an I came in to speak to Nico to get the run down on how to use all of the features my new Subaru offered. He did a great job in explaining everything and I learned a lot! More

From Sales to Service and beyond Great sales and service at Pine Belt. I will always keep coming back. They make you very comfortable, whether you have questions or concerns about you Great sales and service at Pine Belt. I will always keep coming back. They make you very comfortable, whether you have questions or concerns about you vehicle they are available. More

Awesome Service Dept! Pine Belt Subaru helped make a stressful situation soooo much less stressful. I was told by 2 different mechanics (one being at a transmission shop) Pine Belt Subaru helped make a stressful situation soooo much less stressful. I was told by 2 different mechanics (one being at a transmission shop) that my Subaru had a transmission issue ($$$$).....well...decided to take it to the experts at Subaru. Best thing I ever did....my issue was not with transmission - it was a hub bearing. I have to say the people at Subaru from Katie who I spoke with on the phone to Scott in the service dept. were just awesome!! They were extremely helpful and got me back on the road in 2 days. Car runs great. When I think that I could have let the trans shop remove and disassemble my trans for $800 only to find that was not the problem....I could have been taken for thousands!! Mind you - my car is a 2010...I did not buy the car from this dealership....and they really took care of me. Great people...when I am ready to buy a new Subaru (will probably pass this one on to my daughter), I will go there without hesitation. Thank you Katie, Scott and James C (the tech who worked on my car) !!! Trust the experts!! More

Great service! I came in for an oil change and i had a great time talking with Luis Amaro and Anissa. We went over some future leasing and finance options. Now I fee I came in for an oil change and i had a great time talking with Luis Amaro and Anissa. We went over some future leasing and finance options. Now I feel that I am better informed when making my next decision. Thank you! More

Employee Thomas Patanio was the service writer for my appointment today. He is professional, has great PR communication, friendly, and humble; an asset to your Thomas Patanio was the service writer for my appointment today. He is professional, has great PR communication, friendly, and humble; an asset to your team! More

Fantastic Salesman I basically came to look but ended up going home with a brand new Crosstrek. Mo was very knowledgeable and helpful. I would recommend Pine Belt to m I basically came to look but ended up going home with a brand new Crosstrek. Mo was very knowledgeable and helpful. I would recommend Pine Belt to my friends. More

Money back from warranty vendor Well, to make a long story short, because of a break in the rear window defroster grid, the radio would play static when turned on with rear defroster Well, to make a long story short, because of a break in the rear window defroster grid, the radio would play static when turned on with rear defroster. Zurich the warranty vendor advised Pinebelt to repair a suppressor first. They also advised that if that was not the problem, that we would be responsible for that cost.... Which is totally ridiculas. Of course the suppressor didnt work and we had to replace the rear window which Zurich paid for. After many phone calls, Eric Cenname of Pinebelt was able to get us reimbursed for that additional expense. Many thanks to Eric and Pinebelt. More