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Pine Belt Subaru

Lakewood, NJ

4.8
3,532 Reviews
At Pine Belt Subaru, we believe choosing the right vehicle is only part of a great automotive experience. Choosing the right dealership matters just as much. We’re especially proud that our dedication to our customers has been recognized with a DealerRater Consumer Satisfaction Award every year since 2018. That recognition means even more to us because it reflects the experiences our customers have with the people at Pine Belt Subaru every day. Whether you’re looking for the confidence of Subaru Symmetrical All-Wheel Drive, advanced safety technology, versatility for your next adventure, or a quality pre-owned vehicle, our team is here to make your experience easy, transparent, and enjoyable from beginning to end. And at Pine Belt Subaru, getting a great deal is only the beginning. Every vehicle purchase comes with the Pine Belt Promise, a collection of exclusive benefits designed to provide even more value, convenience, and peace of mind throughout your ownership experience. The Pine Belt Promise includes: -Lifetime Engine Warranty on most new and used vehicles -Pine Belt Points that can save you thousands toward future vehicle purchases and service -72-Hour Exchange Program to help ensure you’re completely comfortable with your decision -Pine Belt at Home, allowing you to complete some or all of your purchase from the comfort of your home or office -Complimentary Car Washes for Life -Paintless Dent Repair Benefits -Windshield Chip Repair Benefits -Lost Key Return Service -And so much more! Our commitment continues long after you take your Subaru home. Our sales, service, parts, and customer care teams are here whenever you need us, with the goal of building a relationship that lasts for years and many miles to come. At Pine Belt Subaru, the best deal isn’t just the one you get today. It’s the value you continue to receive for years to come. Experience the Pine Belt Difference. https://www.pinebeltsubaru.com/why-choose-pine-belt/
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1021 Route 88

Lakewood, NJ

08701

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Showing 3,532 reviews

April 08, 2012

I was in the market for an Impreza. I had contacted the dealership via email and had several questions answered via this media. When I arrived at the dealership I was greeted by Bill Brand. Bill was knowle More

by JSPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Brand
Apr 09, 2012 -

Pine Belt Subaru responded

JSPA, What a wonderful review...thank you so much for taking the time to write this! Customer service is always our number one goal so I could not be happier to hear that you had an enjoyable, stress-free purchase experience and that Bill and his managers made you feel comfortable with your decision. My name is Joseph Pagano, Internet Director at Pine Belt Subaru of Lakewood. If I can ever be of assistance please feel free to email me at joseph.pagano@pinebeltcars.com. Referrals are the highest form of compliment any business could hope for...did you know that Pine Belt Subaru will make your next car payment up to $300 for each customer you send to us that purchases? Again thank you for this review and your business...enjoy your new vehicle!

April 06, 2012

Has followed up after making sale to see if we have any Has followed up after making sale to see if we have any questions or needed any help. They were all gentlemen and seemed to work as a good team. I More

by lEmily Young
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Truedson
Apr 09, 2012 -

Pine Belt Subaru responded

M/M Millard Young, My name is Joseph Pagano, Internet Director at Pine Belt Subaru of Lakewood. I'm very happy to hear that you were impressed with Gil both before and after your purchase and I'll be sure to pass your compliments on to him. We go to great lengths to ensure Pine Belt customers have a wonderful experience throughout the entire process and even after the fact while maintaining your new vehicle in our service department. Feedback like this always helps so thank you sincerely for taking the time to complete this survey. If I can ever be of assistance please contact me at joseph.pagano@pinebeltcars.com. Congratulations on your new vehicle!

March 31, 2012

The car buying experience was a pleasure. My wife and I do know after many years...auto buying is stressful and totally non pleasurable. We performed our due dilligence on the vehicles. We found...spoke. More

by Steven206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Pfister
Apr 03, 2012 -

Pine Belt Subaru responded

Steven206, Thank you so much for taking the time to write this review. My name is Joe Pagano and I handle customer service here. I am so happy to hear that you had a pleasurable and stress free experience at Pine Belt Subaru. We hope you continue your new vehicle, and should there be anything you should need now or in the future please contact me directly at joseph.pagano@pinebeltcars.com

March 22, 2012

I found my sales person, Ray Montgomery, to be very informed and helpful in assisting me to get the vehicle I wanted. They went out of their way to get me the color I wanted from another dealership. More

by dianediane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2012 -

Pine Belt Subaru responded

Dianediane, My name is Joseph Pagano, Internet Director at Pine Belt Subaru of Lakewood. Thank you for your kind words in this review...they are greatly appreciated and I'll be sure to pass them on to Ray. I am so happy we were able to get you exactly the vehicle in exactly the color you wanted! Thanks you so much for your business and enjoy your new Subaru! If I can be of any assistance please feel free to contact me anytime directly at joseph.pagano@pinebeltcars.com.

March 19, 2012

I have been a Pine Belt Subaru customer in the past, where I purchased my beloved Forester. It was definitely time for an upgrade after 10 years with my fantastic and reliable Forester, where new and ex More

by laurenmirabelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 20, 2012 -

Pine Belt Subaru responded

Congrats, thats great they were able to get you into the car at the pricing you wanted. Safety is a huge concern for me to and the Subaru certainly ranks above any other. John and Ray will be glad to hear to had such great things to say as well. If you need anything in the future please feel free to contact me at joseph.pagano@pinebeltcars.com

March 17, 2012

I went to Pine Belt knowing full well they didn't have the car i wanted but i wanted to know if they could get it and make a better offer for my trade in. I was pleasantly surprised that they were welcom More

by AdonisF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adonis Francisco
Mar 20, 2012 -

Pine Belt Subaru responded

Thanks so much for the review. Always nice when things work out so smoothly. Congrats on your Legacy GT personally my favorite car Subaru makes. Glad to hear everyone was perceptive to your needs and able to get you the car you wanted. John and Larry will be glad to hear and if you need anything please contact me at joseph.pagano@pinebeltcars.com

March 09, 2012

Well I guess cold calls pay off for all parties involve. It was due to a call out of the blue that intrigued my husband and I to test drive the new 2012 Outback. We had looked at the Outback2 years prior More

by alecorley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Pfister, Jamie Palazzo and John Mc Laughlin, James Pfister
Mar 14, 2012 -

Pine Belt Subaru responded

Alecorley@comcast.net, My name is Joseph Pagano, Internet Director at Pine Belt Subaru. I handle customer service at Pine Belt and I wanted to thank you sincerely for taking the time to complete this review. This type of feedback truly helps us reinforce our message of complete and total customer satisfaction above all else. I am thrilled that Jim, Jamie, and John seem to have carried this out with you and made your purchase experience pleasant and enjoyable. We always do our best to make this stressful time as hassle free as possible. We certainly appreciate referrals...did you know that we have a referral program that will pay your next car payment up to $300 for every customer you send to us that purchases? For more information on this program, or should you every have any questions/concerns please feel free to contact me directly at joseph.pagano@pinebeltcars.com. Again, thank you for your business and enjoy your new vehicle!

March 01, 2012

My husband stopped in there to look at what was available, and wound up leaving with a new car! The sales associate, William Brand, that he worked with was fantastic .He was not the least bit pushy More

by santorinidream
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Brand, Bill Brand
Mar 06, 2012 -

Pine Belt Subaru responded

Santorinidream, Thank you so much for taking the time to complete this review. You compliments about William, Jamie, and us as a company are greatly appreciated and I will make sure to pass your compliments on to them. We pride ourselves on the best customer service in the industry and I'm glad to hear that William represented that properly! We also definitely appreciate referrals...did you know that we actually have a referral program that will make your next car payment up to $300 for every customer you send our way tat purchases a vehicle. For more information on this program, or should you ever have any questions/concerns, please contact me at customerservice@pinebeltcars.com. Thank you again for your business and enjoy your new vehicle!

February 22, 2012

Working with Ron at Pinebelt Subaru was my first car-buying experience and it was a pleasure to meet, test drive and ultimately find a fantastic car with him. He took the time to go over difference More

by BoulderSOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Sikkema
Feb 28, 2012 -

Pine Belt Subaru responded

BoulderSOL, Thanks so much for all of your comments about your experience here at Pine Belt! My name is Joe Pagano and I handle customer service here. It is fantastic to heat that you had an enjoyable at Pine Belt Subaru. We hope you continue to enjoy your new vehicle, and should there ever be anything we can do for you, please don’t hesitate to contact me directly at CustomerService@PineBeltCars.com. Thanks again!

February 20, 2012

Around the holidays, I visited the dealership for service on a car. I wasn't really thinking about getting a new Subaru, but while waiting, I began looking at new cars in the showroom. That was the first t More

by Deb I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mazza, Matt Mazza
Feb 28, 2012 -

Pine Belt Subaru responded

Thank you so much for taking the time to complete this review. I am so happy that you were pleased with your experience at Pine Belt Subaru! We always try to make the car buying experience as stress free as possible! If there is anything I can help you with in the future please feel free to contact me, Joseph Pagano, at customerservice@pinebeltcars.com.

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