Pine Belt Nissan of Toms River

I live in Piscataway, NJ and my leased Nissan broke down near this dealership. My lease was up in 3 weeks. When I got to the Pine Hurst dealership , my car was towed in and I jumped out the truck. I was rea near this dealership. My lease was up in 3 weeks. When I got to the Pine Hurst dealership , my car was towed in and I jumped out the truck. I was really upset at this point. Nick Carrozza came right over to me and asked what had happened. I informed him that it appeared to be the transmission and that my lease was up in three weeks. He talked to me and asked what my needs were and my current situation. I informed him that I have been leasing with Nissan for over 15 years and have a good record with them but the down side was I went through a divorce and my name was still on my ex-husband's car. He was not making his payments on time, so it affected my credit. I also told him I was moving to Atlantic City cause I am getting married. Nick walked away armed with all of the information and worked for over 8 hours to get me the best deal possible for my situation. I live 45 minutes from the dealership and now I will not deal with anyone but them Pine Hurst now. This dealer turned a horrible stressful situation into a pleasant one and I truly appreciate everything, everyone did. Tonya Shearin More

Robert Germann was the salesman we dealt with for our purchase of a new Rogue. He was very helpful and provided additional information to help us make an informed decision. His info matched what our in purchase of a new Rogue. He was very helpful and provided additional information to help us make an informed decision. His info matched what our investigations had already found and in some cases enhanced it. Robert was very courteous and attentive to our needs and did his best to make the process, which included a trade-in, as painless as possible. (Negotiating a trade-in is never completely painless) When the time comes to buy another car, we'll definitely start with Pine Belt. ***** More

Nice looking dealership on rt.37.Just looking at the new 2013 Altima.Ran into Michael McGuire.He was very nice and not pushy which isimportant to me.Also he seemed very knoledgeable about the car.It rode be 2013 Altima.Ran into Michael McGuire.He was very nice and not pushy which isimportant to me.Also he seemed very knoledgeable about the car.It rode beautiful and looks great.worked out a very fair deal and i'm very happy so far.Seems to be a very good dealership,very good sales people and hopefully a very good car for a long time. More

Like any other dealership as far as customer service but be very careful when dealing with the finance department. Very shady. Charges appear that weren't discussed by the salesman, Things that were suppo be very careful when dealing with the finance department. Very shady. Charges appear that weren't discussed by the salesman, Things that were supposed to be included now have a charge, the usual used car routine with getting you to agree on a monthly payment and then adjusting the number of payments to be able to raise the interest rate so they can meet you're monthly payment but get you to pay more in reality. Just very unscrupulous. More

We felt special and everyone was friendly, we got a price we liked. Joe was the best out of everyone we worked with. I got a new car that is very good. we liked. Joe was the best out of everyone we worked with. I got a new car that is very good. More

Worked with Michael McGUIRE on our purchase of our nissan rogue. Mike was helpful and knowlegdeable. We were deciding between a Nissan and Mazda. Went with a Nissan because of Mikes patients... Thanks! rogue. Mike was helpful and knowlegdeable. We were deciding between a Nissan and Mazda. Went with a Nissan because of Mikes patients... Thanks! More

Came here to purchase a new Nissan Murano. The dealership wanted too much and reminded me of old school high pressure 80's tactics. SO I wound up buying it elsewhere for $2.500 less. When I had a dealership wanted too much and reminded me of old school high pressure 80's tactics. SO I wound up buying it elsewhere for $2.500 less. When I had a problem with my sunroof I took it here though as it is the closest dealership to my house. The service department told me my sunroof was missing parts and it was not covered under my factory warranty they said it would be about $1000 because the whole sunroof had to be replaced. HA! It's a brand new car! I took it to another dealer a little further away and they said the side track had cracked and it was certainly covered under warranty. They also said who ever told me the whole unit had to be replaced was certainly lying. So now my sunroof couldn't be better and I STRONGLY encourage you to steer clear of Pine Belt Nissan. They should be shut down for trying to take advantage of people. Avoid at all costs! You guys should be ashamed of yourselves. I will also be contacted Nissan directly as a result of this I think they should know how one of their dealerships is behaving. Also I don't see how this dealership good all these good reviews the only explanation I can see is that they are putting up these cookie cutter style reviews of themselves. More

Mike McGuire was a terrific salesman to deal with. He was very patient in helping us choose just the right car. We test drove a number of models and he was very knowledgeable about each one. There was was very patient in helping us choose just the right car. We test drove a number of models and he was very knowledgeable about each one. There was no hard sell, just a sincere desire to help us purchase the right vehicle. Doc Bator worked with Mike and with us to get the best pricing and we came away very impressed with both of them and with the dealership as a whole. Would absolutely recommend Pine Belt Nissan to our friends. More

We purchased a Nissan Altima for my wife in 2010 from Pine Belt. It was a very gratifying experience. This is why I came back and purchased a 2012 Altima for myself. Once again, a very pleasurable expe Pine Belt. It was a very gratifying experience. This is why I came back and purchased a 2012 Altima for myself. Once again, a very pleasurable experience. Mike MacGuire did not pressure or hassel me. That is what I look for. Mike and all of the staff at Pine Belt were friendly, curteous, and helpful in all phases of the purchase. The price was fair and I came away with a good deal. I will highly recommend Pine Belt Nissan of Toms River to my family and friends. More

I had the misfortune of dealing with Pine Belt Nissan of Toms River on Friday, August 17, 2012. This review is quite lengthy but I am so disappointed in my experience, in particular with the general manage Toms River on Friday, August 17, 2012. This review is quite lengthy but I am so disappointed in my experience, in particular with the general manager, Marc Stango, I have to share this with all prospective customers. I was interested in buying out my 2009 Pathfinder lease and transferring the title to my younger brother. Nissan Motor Acceptance Corp advised me that any dealership could help me with the buyout. I live in MA but I grew up in NJ where my family still resides. My husband and I decided to drive the Pathfinder to NJ to handle the transaction there. It was the simplest way to transfer the car to my brother; or so we thought. We contacted several dealerships ahead of time to make sure we understood the process. We received some push back because a lease buyout is not the most lucrative opportunity for a dealer, yet it is their contractual obligation to NMAC. We finally spoke to one dealer who was willing to help: Pine Belt Nissan. We arrived at Pine Belt on Friday morning with all the appropriate paperwork and a check for the buyout. The general manager, Marc, had no idea what we were talking about. My husband was positive they had spoken on the phone and Marc agreed to help us. Marc left us in the showroom for a long time, trying to figure out whom we may have spoken to on his sales team. We soon realized that my husband, not being from the area, confused two Pine Belt dealerships: one in Toms River and the other in Keyport, NJ. When we explained this to Marc, we thought he would appreciate an honest mistake and proceed with the buyout process. We were very wrong. He adamantly denied being able to help us. Marc said that because we didn’t lease the car from his team, he would not be able to process the buyout. I explained to him that I have been a loyal Nissan customer for over 10 years and although this particular lease was not from Pine Belt in Toms River, I had purchased an Xterra from his very lot in the past. I also stressed that Nissan Corporation informed us that we could go through any dealership; it did not have to be the same one where the lease originated. He still would not budge. My husband called the other Pine Belt Nissan in Keyport and spoke to Rich, (the manager whom he spoke to initially). We thought Rich, a Nissan colleague, would be able to explain the situation to Marc. Again, Marc resisted. It came to the point where Marc and my husband were standing only inches away from each other in a heated argument in the showroom. Marc gave me such an attitude, saying that since his guys “weren’t making any money from this deal, they would not help us.” I was appalled! I appreciate Marc’s interest in making money. I understand that his team did not have an opportunity to get us in to a new lease, put my 2009 Pathfinder back in their inventory to mark up and sell as a used car, or upsell us some ridiculous extended warranty. At the same time, I expect a certain level of customer service, especially from a general manager, considering this was my fifth Nissan vehicle. Because of this poor excuse for a general manager and his ignorant sales team who actually had the nerve to say to me, “You look like you are going to kick someone’s *ss,” I must warn anyone and everyone to avoid Pine Belt Nissan in Toms River, NJ. Instead, head 45 minutes north to Pine Belt in Keyport, which is exactly what we did after dealing with Marc. A friendly, helpful staff greeted us in Keyport. Rich, Matt, and Marco took all of 40 minutes to handle the lease buyout paperwork. Marc Stango and his Toms River team should take a lesson or two from Pine Belt Nissan in Keyport. UPDATE: In addition to my reviews, I also contacted the owner of the dealership, Mike Trebino. I received a phone call almost immediately after sending Mike an email about my experience. He apologized for Marc’s behavior and admitted that his Toms River team should’ve handled my lease buyout as easily as Keypor did. I appreciate that Mike addressed my concerns, yet it still doesn’t change the way we were treated in his Toms River showroom. More