Pine Belt Nissan of Toms River

Customer Beware!!! Customer Beware!!! Just want to Customer Beware!!! Customer Beware!!! Just want to share my recent experience… After purchasing several different cars from the Pine Belt Auto Customer Beware!!! Customer Beware!!! Just want to share my recent experience… After purchasing several different cars from the Pine Belt Auto Group, totaling in excess of; $250,000.00 over the years please continue to read. After purchasing my last $40,000.00+/- car January of 2012 and not getting out of the showroom until almost midnight, 6 hours after I agreed to buy the car, I was presented a business card from Marc Stango one of the Pine Belt Auto Group General Sales Manager thanking me for my understanding and pledging me two free oil changes. Not really enough to compensate for the tremendous inconvenience but I thank him and took the card at his word. Saturday I had the opportunity to be in the area and take advantage of his pledge. I stopped in for the oil change but not only to my surprise but to my dismay there was a problem. The service Representative said he could not accept the courtesy on the back of the card and asked me to pay the $35.00 oil change bill. All of a sudden, I recalled my 6 hour buying experience and politely expressed my dissatisfaction and said I will speak to Marc. He quickly offered some reasoning why that wouldn’t help and that I needed to pay. I told him I would pay but give me a minute to speak to the General Sales Manager. Went to speak to Marc and when I did I was informed that I was not paying for the oil change, take to the payment out of my Pine Belt Auto Group “Reward Points”, which I was saving for another free oil change and/or other services needed in the future. It still gets interesting, not only did Pine Belt Auto Group used my “Reward Points” to pay the bill they took one of the free oil changes off the business card reducing the courtesy from two to one. When I explained to Marc that, I came in today with the possibility of three free oil changes and will be leaving with only one left, thus my Pine Belt Auto Group experience was costing me two times for the oil change. He thought for a minute and the best he could offer, in attempt to satisfy a customer was; “that I didn’t use the courtesy in four months”. (which was nowhere written on his card when he presented to me for the inconvenience) I’m sure if you read this entire post you are confident that it was not written because of the $35. dollars it was written because you know the level of or lack there of with regards to professionalism, business good judgment, loyalty and most of al trustworthiness of the Pine Belt Auto Group, their General Sales Managers and the rest of their staff who probably suffer the rants of customers because of the actions of their superiors, for lack of words. Customer Beware!!! Customer Beware!!! More

I live in Piscataway, NJ and my leased Nissan broke down near this dealership. My lease was up in 3 weeks. When I got to the Pine Hurst dealership , my car was towed in and I jumped out the truck. I was rea near this dealership. My lease was up in 3 weeks. When I got to the Pine Hurst dealership , my car was towed in and I jumped out the truck. I was really upset at this point. Nick Carrozza came right over to me and asked what had happened. I informed him that it appeared to be the transmission and that my lease was up in three weeks. He talked to me and asked what my needs were and my current situation. I informed him that I have been leasing with Nissan for over 15 years and have a good record with them but the down side was I went through a divorce and my name was still on my ex-husband's car. He was not making his payments on time, so it affected my credit. I also told him I was moving to Atlantic City cause I am getting married. Nick walked away armed with all of the information and worked for over 8 hours to get me the best deal possible for my situation. I live 45 minutes from the dealership and now I will not deal with anyone but them Pine Hurst now. This dealer turned a horrible stressful situation into a pleasant one and I truly appreciate everything, everyone did. Tonya Shearin More

Robert Germann was the salesman we dealt with for our purchase of a new Rogue. He was very helpful and provided additional information to help us make an informed decision. His info matched what our in purchase of a new Rogue. He was very helpful and provided additional information to help us make an informed decision. His info matched what our investigations had already found and in some cases enhanced it. Robert was very courteous and attentive to our needs and did his best to make the process, which included a trade-in, as painless as possible. (Negotiating a trade-in is never completely painless) When the time comes to buy another car, we'll definitely start with Pine Belt. ***** More

Nice looking dealership on rt.37.Just looking at the new 2013 Altima.Ran into Michael McGuire.He was very nice and not pushy which isimportant to me.Also he seemed very knoledgeable about the car.It rode be 2013 Altima.Ran into Michael McGuire.He was very nice and not pushy which isimportant to me.Also he seemed very knoledgeable about the car.It rode beautiful and looks great.worked out a very fair deal and i'm very happy so far.Seems to be a very good dealership,very good sales people and hopefully a very good car for a long time. More

Like any other dealership as far as customer service but be very careful when dealing with the finance department. Very shady. Charges appear that weren't discussed by the salesman, Things that were suppo be very careful when dealing with the finance department. Very shady. Charges appear that weren't discussed by the salesman, Things that were supposed to be included now have a charge, the usual used car routine with getting you to agree on a monthly payment and then adjusting the number of payments to be able to raise the interest rate so they can meet you're monthly payment but get you to pay more in reality. Just very unscrupulous. More

We felt special and everyone was friendly, we got a price we liked. Joe was the best out of everyone we worked with. I got a new car that is very good. we liked. Joe was the best out of everyone we worked with. I got a new car that is very good. More

Worked with Michael McGUIRE on our purchase of our nissan rogue. Mike was helpful and knowlegdeable. We were deciding between a Nissan and Mazda. Went with a Nissan because of Mikes patients... Thanks! rogue. Mike was helpful and knowlegdeable. We were deciding between a Nissan and Mazda. Went with a Nissan because of Mikes patients... Thanks! More

Came here to purchase a new Nissan Murano. The dealership wanted too much and reminded me of old school high pressure 80's tactics. SO I wound up buying it elsewhere for $2.500 less. When I had a dealership wanted too much and reminded me of old school high pressure 80's tactics. SO I wound up buying it elsewhere for $2.500 less. When I had a problem with my sunroof I took it here though as it is the closest dealership to my house. The service department told me my sunroof was missing parts and it was not covered under my factory warranty they said it would be about $1000 because the whole sunroof had to be replaced. HA! It's a brand new car! I took it to another dealer a little further away and they said the side track had cracked and it was certainly covered under warranty. They also said who ever told me the whole unit had to be replaced was certainly lying. So now my sunroof couldn't be better and I STRONGLY encourage you to steer clear of Pine Belt Nissan. They should be shut down for trying to take advantage of people. Avoid at all costs! You guys should be ashamed of yourselves. I will also be contacted Nissan directly as a result of this I think they should know how one of their dealerships is behaving. Also I don't see how this dealership good all these good reviews the only explanation I can see is that they are putting up these cookie cutter style reviews of themselves. More

Mike McGuire was a terrific salesman to deal with. He was very patient in helping us choose just the right car. We test drove a number of models and he was very knowledgeable about each one. There was was very patient in helping us choose just the right car. We test drove a number of models and he was very knowledgeable about each one. There was no hard sell, just a sincere desire to help us purchase the right vehicle. Doc Bator worked with Mike and with us to get the best pricing and we came away very impressed with both of them and with the dealership as a whole. Would absolutely recommend Pine Belt Nissan to our friends. More

We purchased a Nissan Altima for my wife in 2010 from Pine Belt. It was a very gratifying experience. This is why I came back and purchased a 2012 Altima for myself. Once again, a very pleasurable expe Pine Belt. It was a very gratifying experience. This is why I came back and purchased a 2012 Altima for myself. Once again, a very pleasurable experience. Mike MacGuire did not pressure or hassel me. That is what I look for. Mike and all of the staff at Pine Belt were friendly, curteous, and helpful in all phases of the purchase. The price was fair and I came away with a good deal. I will highly recommend Pine Belt Nissan of Toms River to my family and friends. More